Gorgias ‑ Helpdesk & Live Chat

Gorgias ‑ Helpdesk & Live Chat

From $10/month. 7-day free trial. Additional charges may apply.
Rating (4.4)
Reviews
Developer
Gorgias

Highlights

Popular with businesses like yours
  • Based in United States
Speed tested
  • Low impact to your online store

About this app

Launched

March 01, 2017

Languages

English

Integrates with

Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Fits seamlessly into

Shopify Flow

Unify all support conversations (and related orders) to accelerate growth through happier customers.

Gorgias is a revenue-focused customer service platform for fast-growing ecommerce merchants. Shoppers want you to show up everywhere they are. Centralize every order, every support conversation, even social comments and DMs all in one ticket view per customer. Delight your customers with self-service resources that provide instant answers, or use dynamic Macros to auto-fill responses with personalized info. Turn agents into sales reps. Our merchants made $1.1 billion in 2021, through support.

  • Prioritize email, chat, voice, SMS, social media (comments/DMs) in a single feed
  • Get full customer context before answering, with order and conversation history
  • View, edit, and cancel Shopify orders without leaving the Gorgias customer view
  • Improve your support: Track team activity and support metrics on live dashboards
  • Instantly answer shopper questions with self-service menus — no agent required

Pricing

7-day free trial

Starter plan

$10/month

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Basic plan

$60/month

or $600/year and save 16%

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Pro plan

$360/month

or $3,600/year and save 16%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Advanced plan

$900/month

or $9,000/year and save 16%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Starter plan

$10/month

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Basic plan

$60/month

or $600/year and save 16%

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Pro plan

$360/month

or $3,600/year and save 16%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Advanced plan

$900/month

or $9,000/year and save 16%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

541 reviews
Overall rating
4.4
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
November 21, 2022

Can't send SMS. It's been weeks and they still haven't fixed it. I rely on this heavily and no one knows when or if there will ever be a resolution. I'm losing clients because I can't operate fully.

MyCubeSafe
United States
Time spent using app: 9 months
Gorgias replied November 22, 2022

Hey there team,

Hope you're doing well.

We're truly sorry to hear about the SMS issue, we completely understand it's an essential channel for your business!

However, as the issue isn't directly on Gorgias' end, please let me provide some more info on this one:

Our phone and SMS provider Twilio faced an outage for their SMS component that lasted for quite some time, but after the outage was resolved on their end, we noted that your issue was also related to their toll-free verification process that hadn't been completed.

We reached back out to you with the form needed to verify your toll-free number. I see you had submitted the form - thank you for that! - and one of our agents reached out to you to let you know we'll get back to you as soon as Twilio processes the request.

I assure you we're completely aware of how important this is to you and we're doing all we can on our end to mediate between our provider and our clients, but I'm afraid we can't impact how much time it takes for them to process any requests or resolve any outages, unfortunately.

Once again, we truly apologize for the bad experience you've had and we'll be reaching out to you once again once all this is resolved to make sure everything's working correctly and that you can use Gorgias to streamline your support as much as possible and grow your business.

Thank you once more for your patience with us on this one, I wish you all the best in the meantime.

November 16, 2022

Emilija is super super helpful and stayed around all day to try and work on the issue I was having! Amazing service.

DrinkWell
United Kingdom
Time spent using app: 9 days
November 16, 2022

We've been using Gorgias for almost a year (after migrating from Zendesk) and it has made our lives considerably easier. Handling tickets is super easy, the tagging system is intuitive, and we have integrated Gorgias with all the apps and systems we use, which saves us a lot of time.

Prestat Chocolates
United Kingdom
Time spent using app: 4 months

About this app

Launched

March 01, 2017

Languages

English

Integrates with

Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Fits seamlessly into

Shopify Flow

Built by Gorgias

About Gorgias

1 app

4.4 average rating

6 years building apps for the Shopify App Store

Support

Send a message

+1 415-429-5934

support@gorgias.com

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