Gorgias ‑ Helpdesk & Live Chat
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Highlights
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Based in United States
About this app
Launched
March 1, 2017
Languages
English
Categories
Chat , Support ticket managementIntegrates with
Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsFits seamlessly into
Shopify FlowUnify all support conversations (and related orders) to accelerate growth through happier customers.
Convert more shoppers, and retain them longer, with Gorgias — the revenue-focused customer service platform for fast-growing ecommerce merchants. Centralize every order, every conversation, even social comments and DMs, all in one customer ticket view. Reduce checkout friction with self-service resources that provide instant answers, or use dynamic Macros to auto-fill responses with personalized info. All of this turns your support agents into sales reps for your business, accelerating revenue.
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Prioritize email, chat, voice, SMS, WhatsApp and social comments/DMs in one feed
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Get full customer context before answering, with order and conversation history
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View, edit, and cancel Shopify orders without leaving the Gorgias customer view
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Improve your support: Track team activity and support metrics on live dashboards
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Instantly answer shopper questions with self-service menus — no agent required
Pricing
7-day free trialStarter plan
$10/month
$0.40 per each additional ticket
- 3 customer support agents
- 50 tickets per month included
- Live chat
Basic plan
$60/month
or $600/year and save 17%
$40 per each additional 100 tickets
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
Pro plan
$360/month
or $3,600/year and save 17%
$36 per each additional 100 tickets
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
Advanced plan
$900/month
or $9,000/year and save 17%
$36 per each additional 100 tickets
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
Starter plan
$10/month
$0.40 per each additional ticket
- 3 customer support agents
- 50 tickets per month included
- Live chat
Basic plan
$60/month
or $600/year and save 17%
$40 per each additional 100 tickets
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
Pro plan
$360/month
or $3,600/year and save 17%
$36 per each additional 100 tickets
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
Advanced plan
$900/month
or $9,000/year and save 17%
$36 per each additional 100 tickets
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
549 reviews
Be careful. If you turn on auto-reply they will count it towards your billable tickets. There is no clearly visible disclaimer when turning on this rule. We incurred over $700 in overage fees which they are not willing to refund although we have been a Gorgias customer for years and have spent thousands with them. Hopefully this review will save someone else this grief. Feeling scammed.
Gorgias has been so helpful in managing our inbox and providing better support to our customers. They are so responsive and willing to help build workflows/rules and layouts that better support our support team. I've worked with Gorgias on other clients, and they all love what the helpdesk has had to offer.
We’re so thrilled to know that your experience with us has been a great one! It's always our top priority that you remain happy with the service you're receiving. If there's anything else that we could assist you with, you already know where to find us.
Not really understanding some of the recent negative reviews of Gorgias. This is hands down the best customer service app we've used and it is constantly improving to keep up with the changing nature of support. We are a Shopify Plus user with five stores running through a single Gorgias account and the experience is seamless. Add to this a transparent product road map with the ability for users to upvote and suggest improvements, along with a very responsive customer support team, and you've got yourself the best support app for your Shopify store.
What a wonderful message to read on this first day of spring! We couldn't possibly be prouder of our Team, always ready to do everything in their power to make things happen. Your more than just kind words are our driving force and rest assured that we'll keep up the good work!
About this app
Launched
March 1, 2017
Languages
English
Categories
Chat , Support ticket managementIntegrates with
Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsFits seamlessly into
Shopify FlowBuilt by Gorgias
Support
Send a message+1 415-429-5934
support@gorgias.com
Featured in
Tech stack
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