Gorgias

Gorgias

Pricing
From $10/month. Free trial available.
Highlights
Popular with businesses in United States
Works with the latest themes
Rating
4.3 (699)
Developer
Gorgias Inc.

Create 5-star customer experiences, one conversation at a time.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy.

Gorgias is a customer experience platform that combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy. more
  • Omnichannel: Unify email, chat, voice, TikTok, Instagram & more in one inbox
  • Order management: Edit, refund, duplicate, and cancel orders on Gorgias directly
  • Fast responses: Resolve questions promptly using AI-powered ticket management
  • Data-driven: Learn how your support team generates sales with Revenue Statistics
  • Offer 24/7 support: Answer FAQs with a Help Center, chat & website campaigns
Highlights
Popular with businesses in United States
Works with the latest themes

Real-time messaging

Agent analytics, AI chatbots, Customer insights, Email chat, File uploads, Live chat, SMS, Social media

Automated responses

Cart recovery, Cross-sell, Discounts, FAQs, Greetings, Order updates, Product recommendations, Quick replies, Review requests, Upsell

Customization

Agent avatar, Business hours, Chat assignment, Chat buttons, Chat flows, Chat window, Color and font, Emojis and stickers, Tagging, Welcome messages

Launched

March 1, 2017

Languages

English

Categories

Works with

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Pricing

Starter plan

$10 / month

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

7-day free trial

Basic plan

$60 / month

or $600/year and save 17%

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

7-day free trial

Pro plan

$360 / month

or $3,600/year and save 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7-day free trial

Advanced plan

$900 / month

or $9,000/year and save 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (699)

Overall rating
4.3
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this comprehensive helpdesk platform for its seamless Shopify integration, user-friendly interface, and customizable features. It's praised for handling changes in ticket volume and support team size efficiently. Key features include intuitive automations, macros, and merging capabilities that enhance customer support and internal workflows. Merchants also value the real-time feedback on support performance and the opportunity to suggest improvements. The customer service is commended for quick responses and helpful tips. The app's native VOIP solution that integrates SMS cleanly is also appreciated, showing its commitment to evolving customer support needs.

June 13, 2024

Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.

Tulipanes Chile
Chile
Over 3 years using the app
Gorgias Inc. replied June 17, 2024

Dear Tulipanes Chile Team,

We pride ourselves on our attention to detail and technical expertise, and it's wonderful to know that these efforts made a positive difference for you.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 🙏

May 21, 2024

Great support from Emilija, super friendly and so helpful!

Absolutely always feel supported by Gorgias

CafePod
United Kingdom
Almost 4 years using the app
Gorgias Inc. replied May 23, 2024

Hi, CafePod Family!

Our Emilija is a true 🌟, and we couldn't be happier to know that she provided you with great support and that you always feel supported by Gorgias. Our team works hard to ensure a friendly and helpful experience for our customers, and it's wonderful to know we are meeting that goal for you.

If you ever need further assistance, we'll be just one message away. 🙏

Edited June 12, 2024

I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.

Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.

SewHungryhippie
United States
Almost 2 years using the app
Gorgias Inc. replied June 12, 2024

Hello, Team.

We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.

The support you received certainly does not reflect the standard of service we strive to provide.

We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.

Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.

***************************************

Updated:

Dear Team,

We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.

We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏

Support

Gorgias Inc. can answer any questions you have about Gorgias.

Developer

Gorgias Inc.

180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US

More apps like this

4.7 out of 5 stars 1881 total reviews Free plan available
Customer service with Live Chat, Chat bot, Helpdesk, Messenger
5.0 out of 5 stars 256 total reviews Free plan available
Live chat app. Live chat helpdesk inbox for customer support
4.9 out of 5 stars 744 total reviews Free plan available
Omnichannel support with Help Desk,FAQ,across FB,Ins,WhatsAp

Want to add an app?

Try Shopify free for 3 days