Reviews (72)
Refine
-
By rating
I have been using Hertwill for a little less than a year for my shoes and accessories shop. This is a side business for me, so I have limited time to invest, but I have been extremely satisfied with the products and service provided by Hertwill.
I have had many orders without a single hiccup, and whenever something needed to be communicated (e.g., a delay in the delivery of a handmade item by an artisan), I was properly informed and could manage my communication with the customer in a timely manner.
Keep up the good work!
The Hertwill app provides a solid foundation for my store. The team is very willing to help, the product assortment is good, and the provided materials are clear.
However, there are a few notable drawbacks. Email communication and response times are on the slower side, and unfortunately, not all goods can be delivered door-to-door. Another missing feature is order consolidation – it is currently not possible to ship items from different brands together in a single package.
Additionally, the overview of issued documents is quite weak. Specifically, I am missing shipping invoices when returning goods back to Hertwill, as well as credit notes for the original invoices for the purchased items.
Overall, it is a decent app with a helpful team, but the administrative side, shipping flexibility, and communication speed definitely need some work.
A great app to find premium stores shipping to Europe, I was impressed by the quantity of stores available, and the product selection. It's much better than having to work with Aliexpress products. And the dashboard is pretty convenient and straightforward to use. I would just like to have the possibility to sync prices from my store, and to get a better understanding of shipping fees. I would also love to have more branding materials from stores, some of them offer a lot of materials, some others are pretty basic, or only list a few products only.
I love it, great product selection and decent pricing. One feature request: please make the wholesale prices update automagically in shopify, that would help a ton!
Thanks a lot! Great to hear you like the selection and pricing. And yes, totally agree about automatic wholesale price updates in Shopify. It’s coming.
We've had overall a very positive experience so far. Customer service is responsive and very helpful. The selection of brands and products is good. The process with selecting and importing products is straightforward and quick. Everything (incl. fulfilment) has been smooth so far and as described.
Thanks so much! Really happy to hear everything has been smooth so far, from importing products to support and fulfillment. Great to have The Baby Den on Hertwill.
i am on a dispute with them they have never acknowledge me paying a charge for a plus memebership that i have stopped because i informed them that i need to withdraw from the applivcation and i have removed all their products but they say that i still need to pay a charge that was already paid. i have asked them to check maybe there are 2 different account under the same store as the billing shows 2 different invoice numbers. but today i have received an email very sarcastic about not being tom cruise in mission impossibe this is what the email stated and they dont want to remove the charge because i don't want to go further with the subscription.
I am just replying here since i dont know where to go to reply to you .
Thank you for your answer (developper) i was waiting for someone to address my query and double check and this is what i have asked in all my emails for a confirmation that there wasn't any double payment, as i got 2 different invoice numbers that is why i was in doubt if i had done a mistake while subscribing (you can go check these 25 emails) it was really unprofetional from the customer service to be sarcastic with me. and i repeat again i had never accused hertwill that they have been not honnest i receive the payment title as subscription fees knowing that i the previous ones were marked as application fees that is why i asked to double check but my query was not addressed it was just a repeated info. and the biling cycle started on the 10 of may 2026 same day i have unsubscribe and asked for removal of the payment then i got informed that i didnt pay the April invoice which is not true and the screenshot customer service had sent me had just 2 payment cycle that is why again things were unclear for me and i have tried to communicate with Hertwill and not to accuse. i hope tings have been cleared for you. this is what happended. Also the same happened last month when i requested to stop my subscription and get a refund i have been told that you dont give refunds. thank you for your patience. it was very unprofessional from the customer service side to handle the issue in this way.
Hi,
We’re sorry you feel this way, but this review does not accurately reflect what happened.
You did not have two active subscriptions for the same store. You first started one Hertwill plan, then upgraded to another. The unused part of the first plan was credited, and the upgraded plan continued as the active subscription. We explained this to you already on March 1, and you replied by thanking us for the clarification.
Two months ago, you also asked if the subscription payments could be postponed while you focused on bringing traffic to your store. We replied and explained that Hertwill’s subscription is for access to products and fulfillment, not for marketing results. We explained that Hertwill has a free plan and told you how to switch to it. You did not switch to the free plan at that time and continued using the paid plan instead.
The final charge was for an already active billing period. Halfway through that period, you removed the products from your store and switched to Hertwill’s free plan, which cancelled the paid subscription going forward. However, cancelling in the middle of an active billing period does not remove the charge for that period. Removing products from your store also does not cancel a Shopify app subscription by itself.
We also replied to more than 25 emails in less than 48 hours and explained the subscription timeline, credits, billing periods, and cancellation process repeatedly. We understand billing disputes are frustrating, but accusing us of ignoring the issue or billing incorrectly is not fair when the subscription records show otherwise.
Team Hertwill
Company with a responsible and ethical ethos. Very friendly and helpful team - 4,9/5 because there's always room for improvement :)
Looking forward to connecting more products :)
We are working with Hertwill. Good local brands and good customer service. So far so good. I hope they host much more brands from all over the Northern Europe soon.
I can only recommend the Hertwill Team! Great products, friendly and fast customer service. Whenever I had any issue or feedback, they always responded quickly and we solved it together. A fantastic team – thank you for the great cooperation!
Hertwill has been a great addition to my Shopify store. The app is easy to set up and integrates smoothly with my store. The product catalog is well-organized, and syncing products is straightforward even for someone who is not very technical. What I appreciate most is the variety of suppliers and the quality of the product information provided. Customer support is also responsive and helpful. Highly recommend Hertwill to any dropshipper looking for a reliable and easy-to-use solution!
