Hertwill: EU & US Dropshipping

Quite bumpy experience so far. Many errors in the stock levels (ordered products appear to be out of stock after the order -> disappointed customers), also errors in shipments. For example they forget to send an order or shipped wrong products. In my shop the amount of Hertwill errors have been over 15% which makes it very difficult to start a new shop if you cannot rely on the supplier and the result of many orders is a disappointed customer. The products are high quality but pricing can be a bit challenging as in many cases the brands are selling the products cheaper at their own webshops.

It would be a 5 star partner if it worked.

Hertwill has been a pleasant experience so far.
Customer support is responsive and helpful, the app is easy to install, pricing feels reasonable, and there’s a good range of quality products from European brands. The only downside is that shipping can be a bit expensive for some markets/products — but it’s understandable. Overall, I do recommend this app.

slow customer support. Wrote to them 30/12-2025 and again 3/1 -2026 and yet to this day 9/1 they haven´t answered and my customer is waiting for her order that is not sent yet! She made her order 29/12-2025!!

Also some companies sell their products on Hertwill with a higher price than on their own webshops! I have already informed Hertwill about one of those brand, but it´s impossible for me to do their work and be a detective for all their products and report to them what products that are priced to high. Hertwill should do that control. But obviously they don´t.

I love how Hertwill is taking an honest and transparent approach to helping people start their business while sourcing the best quality. Many all natural, organic, eco-friendly, handmade products from proud family owned businesses. Even the customer service is responsive with real people (often Joosep one of the co-founders). Plus, their integration with Shopify works well with very little effort. Strongly recommend.
LoveStyleWorld.com

Meine Erfahrung mit Hertwill war äußerst negativ, sowohl im Service als auch bei der Abwicklung.

Ignorierter Support: Ich werde seit dem 20. November ignoriert. Trotz mehrfacher schriftlicher Anfragen wird mein Abo weiterhin nicht als gekündigt bestätigt.

Fehlerhafte Retourenabwicklung: Meine Testbestellung ist seit Langem wieder beim Unternehmen, dennoch wurde mir nur eine Teilerstattung des Kaufpreises gewährt. Der unrechtmäßig einbehaltene Restbetrag muss nun über meine Bank eingefordert werden.

Fazit: Die Unfähigkeit zur fristgerechten Kündigungsbestätigung und die unsaubere Abwicklung der Erstattung bei Ware, die nie zugestellt wurde, zeigen gravierende Mängel im operativen Support.

Ich rate dringend zur Vorsicht bei der Nutzung und empfehle, die Abo-Bedingungen und die Zahlungsmethode genau zu prüfen.

Very Easy platform to use and plug into shopify

Good quality products

There's a good variety of products from European suppliers and all the products are good quality.

Well structured and easy to use. The only downside is that the margins on the products are not that good.

Great customer support, and a page is realy easy to navigate. Products are easily imported and are of great quality.
Only downside is that some suppliers have prices almost as high as their selling prices on their websites so there is no margin for a dropshipper on their products. Also, shipping to some areas of EU is 14,99 so you need to do some magic with your pricing.
Hertwill is everything I hoped it would be as a dropshipper.

PS: Don't sleep on the marketing material they provide. Unique for a dropshipping provider to give you so much A class material to use.