Hertwill: EU Dropshipping

A great app to find premium stores shipping to Europe, I was impressed by the quantity of stores available, and the product selection. It's much better than having to work with Aliexpress products. And the dashboard is pretty convenient and straightforward to use. I would just like to have the possibility to sync prices from my store, and to get a better understanding of shipping fees. I would also love to have more branding materials from stores, some of them offer a lot of materials, some others are pretty basic, or only list a few products only.

I love it, great product selection and decent pricing. One feature request: please make the wholesale prices update automagically in shopify, that would help a ton!

We've had overall a very positive experience so far. Customer service is responsive and very helpful. The selection of brands and products is good. The process with selecting and importing products is straightforward and quick. Everything (incl. fulfilment) has been smooth so far and as described.

i am on a dispute with them they have never acknowledge me paying a charge for a plus memebership that i have stopped because i informed them that i need to withdraw from the applivcation and i have removed all their products but they say that i still need to pay a charge that was already paid. i have asked them to check maybe there are 2 different account under the same store as the billing shows 2 different invoice numbers. but today i have received an email very sarcastic about not being tom cruise in mission impossibe this is what the email stated and they dont want to remove the charge because i don't want to go further with the subscription.

I am just replying here since i dont know where to go to reply to you .
Thank you for your answer (developper) i was waiting for someone to address my query and double check and this is what i have asked in all my emails for a confirmation that there wasn't any double payment, as i got 2 different invoice numbers that is why i was in doubt if i had done a mistake while subscribing (you can go check these 25 emails) it was really unprofetional from the customer service to be sarcastic with me. and i repeat again i had never accused hertwill that they have been not honnest i receive the payment title as subscription fees knowing that i the previous ones were marked as application fees that is why i asked to double check but my query was not addressed it was just a repeated info. and the biling cycle started on the 10 of may 2026 same day i have unsubscribe and asked for removal of the payment then i got informed that i didnt pay the April invoice which is not true and the screenshot customer service had sent me had just 2 payment cycle that is why again things were unclear for me and i have tried to communicate with Hertwill and not to accuse. i hope tings have been cleared for you. this is what happended. Also the same happened last month when i requested to stop my subscription and get a refund i have been told that you dont give refunds. thank you for your patience. it was very unprofessional from the customer service side to handle the issue in this way.

I can only recommend the Hertwill Team! Great products, friendly and fast customer service. Whenever I had any issue or feedback, they always responded quickly and we solved it together. A fantastic team – thank you for the great cooperation!

We've been using Hertwill for several months across two Shopify stores, and our experience has been consistently positive.

The app is easy to use, product synchronization works reliably, and having access to curated European brands with EU fulfillment makes a real difference compared to many traditional dropshipping suppliers.

What we appreciate most is that the focus is on product quality rather than simply offering a huge catalog. This makes it much easier to build a store with a clear identity instead of listing hundreds of generic products.

The support team has also been responsive whenever we've needed assistance.

We're looking forward to seeing the catalog continue to grow, but overall Hertwill has become an important part of our business and we would happily recommend it to merchants looking for a European dropshipping solution.

Great quality products, easy to use and very helpful support.
A bit pricier products and shipping cost vary a lot from different brands, but overall very happy with Hertwill. :)

I am very satisfied. I like the products they have available, and the customer support is excellent. The delivery of the products is fast and I also appreciate the newsletter, where I can find out all the necessary news.

Good customer service & quality products

Over het algemeen tevreden.
Er worden wel geregeld verkeerde items verzonden, maar dan is ook niet perse te verwijten aan Hertwill, maar komt uit het merk zelf. Het wordt dan ook vaak keurig opgelost.

Ze beloven alleen soms wel dingen die ze niet na kunnen komen en dat is erg jammer, dat zorgt voor extra administratie vanuit ons en teleurstelling bij onze klanten.

Afgelopen maandag zouden de producten die ik een aantal weken geleden heb gestuurd verzonden worden...het werd beloofd per mail.
Je raadt het al...niets verzonden en communicatie blijft ook uit...