Reviews (574)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support, notably from agents like Amber, Alisa, and Victor. It offers seamless integration with Shopify and WooCommerce, boosting business efficiency and simplifying management. The platform is recognized for its fast shipping, effective order fulfillment, and user-friendly interface suitable for all experience levels. Additionally, it provides quality product sourcing, custom packaging, and branding options, helping merchants enhance their brand identity. The app's cost-effective pricing structure, with no monthly fees, also contributes to increased business profitability. Merchants recommend it for its reliability and positive impact on business growth and customer satisfaction.

May 5, 2024

We weren't particularly pleased with this, as we found the loading of product information extremely slow (it was like having a dial-up connection back in the 1990's). That was our main issue and decided to remove the application for that reason.

WONDERCRAFT LTD
United Kingdom
About 1 hour using the app
etailerhub replied May 8, 2024

Dear WONDERCRAFT LTD,

Thank you for taking the time to leave a review, and especially for your patience in sharing your experience. We sincerely apologize for the inconvenience caused by the slow loading of product information within our system.

We understand your frustration, and a 3-star rating highlights that our service fell short of your expectations. Currently, our website and system are undergoing upgrades, which may be contributing to these delays.

We value your feedback tremendously. While we understand you removed the application at this time, we would love the opportunity to demonstrate the full potential of HyperSKU.

Thank you again for your feedback. We appreciate your understanding and look forward to potentially regaining your trust in the future.

Sincerely,
The HyperSKU Team

December 20, 2023

Amazing app, highly recommend!

Equiliva™ Norge
Norway
23 days using the app
etailerhub replied January 9, 2024

Hi Equiliva™ Norge,

We appreciate you taking the time to share your positive experiences with HyperSKU! We're here to support you in every way we can. If there's anything else you need or if you have more feedback to share, feel free to let us know. Thank you for choosing HyperSKU!

Warm Regards,

HyperSKU Team

August 5, 2024

Very friendly

SealMaster
Germany
December 20, 2023

Fast and reliable sourcing

Krambi AB
Sweden
Almost 2 years using the app
etailerhub replied January 9, 2024

Hi Krambi AB,

We appreciate you taking the time to share your positive experiences with HyperSKU! We're here to support you in every way we can. If there's anything else you need or if you have more feedback to share, feel free to let us know. Thank you for choosing HyperSKU!

Warm Regards,

HyperSKU Team

May 31, 2024

I have worked with many private agents but the support here is definitely the best. Fast answers, nice handling and quick problem solving when something comes up. The shipping time is also adhered to, which is often not the case with others.
I can only recommend them :)

Anime4Home
Germany
etailerhub replied June 18, 2024

Hi Anime4Home,

Thank you for your fantastic review for HyperSKU! 🌟

We're thrilled to hear that you've had a positive experience with our support team and found our service to be the best among private agents. Providing fast answers, excellent handling, and quick problem-solving is our top priority, and it's wonderful to know we've met your expectations.

Your recommendation means the world to us! We appreciate your feedback and welcome you to reach out if you have any suggestions for improvement.

Best Regards,
HyperSKU Team

May 28, 2024

not that many products, very slow loading, delivery fee is super expensive

Frosted House
Bulgaria
12 minutes using the app
etailerhub replied May 31, 2024

Hi Frosted House,

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced. We understand how important these factors are for your business, and we want to assure you that we're here to help.

【How We Can Help】

We've already notified one of our dedicated agents to reach out to you directly. They can work with you to:

- Find the specific products you're looking for.
- Explore the full range of delivery options and identify the most cost-effective solution for your needs.
- Answer any questions you may have about our platform or services.

If you haven't received a message from our agent yet, please don't hesitate to reach out directly to our support team at support@etailerhub.com.

We value your business and your feedback. We're committed to continuously improving our platform and services to ensure a smooth and successful experience for all our customers.

Sincerely,
The HyperSKU Team

December 4, 2023

The worst customer support! Delays with shipments. Unexpected returns. Unprofessional team. Don't recommend to use this service

TOYMAKES
United States
5 months using the app
July 28, 2024

Easy experience

CREATIONS
India
etailerhub replied July 30, 2024

Hi there,

Thank you for sharing your experience with us. We always strive to provide excellent service to our customers. 😊

If you have any further questions or need assistance, don't hesitate to reach out, we're always here to help!

Best regards,
HyperSKU team

September 25, 2024

Answer carefully with patience

Seven Store
Germany
etailerhub replied September 27, 2024

Hi there,

Thank you for your awesome review! We're glad to hear that you're pleased with our service. We're here to support you whenever you need us!

Best regards,
HyperSKU Team

December 9, 2023

top supplier, very good prices and quick Support everytime :)

Comfortz+
Germany
8 days using the app
etailerhub replied January 18, 2024

Hi Comfortz+,

Your positive feedback brightened our day! We're grateful for the opportunity to contribute to your positive experience with HyperSKU.

If there's anything more you'd like to share or if you have questions in the future, our team is here for you. Thank you for choosing HyperSKU.

Best Wishes,
HyperSKU Team