Reviews (569)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective upselling and cross-selling features, noting significant increases in average order values and reductions in cart abandonment. The app's customizable features, such as pop-up carts and dynamic discount bars, are praised for enhancing the shopping experience. Merchants also appreciate the user-friendly interface and seamless integration, which contribute to the app's reliability. The support team is frequently commended for their quick and efficient service, often providing personalized assistance that enhances user satisfaction.

June 30, 2023

The app is simply amazing, it works in a million ways, it's fast, reliable and extremely customizable. Hemadri is part of the support team and if you ever need any hand holding he is always there, minutes away with a solution guaranteed!
I'll say this is my favorite app in terms of revenue generation that I've ever had.
A must have.

Avanchy Sustainable Baby Dishware
United States
Over 1 year using the app
Identixweb Limited replied June 30, 2023

Thank you for the incredible review!
We're thrilled to hear that you find our app amazing and versatile. Its speed, reliability, and high level of customization are key features we strive to provide. We're proud to have Hemadri on our support team, always ready to provide prompt assistance and guaranteed solutions. It's an honor to be your favorite app for revenue generation. We appreciate your support and look forward to continuing to meet your expectations.

Edited April 25, 2024

Excellent app and support. Fast chat support and nicely customizeable.
It has increased my revenue significantly over the past 2 years

AVABeauty.dk
Denmark
Over 1 year using the app
Identixweb Limited replied February 1, 2023

Thank you for the review, Sebastian! 🙏🏻

January 3, 2022

This app really helped us convert more customers. We saw a large increase in sales after ensuring we had the app installed! Helps with upsells for sure.

Canadian Board Company
Canada
Over 1 year using the app
Identixweb Limited replied January 4, 2022

Thank you so much for your review!! Your words mean a lot to us... 🤗

Best wishes to you from iCart team!! Keep boosting your sales... 🚀🚀🚀

February 11, 2022

Lots of customers are saying that when they apply codes they don't apply correctly or at all. (we know shopify codes are working) on our end but something in the icart app is finicky lol

Galaxy Fox Clothing
United States
Over 1 year using the app
Edited July 20, 2022

Une application facile à utiliser avec une équipe de support qui répond très rapidement ! Je recommande ! Le support est rapide et compétent

HYDRATIS
France
Over 1 year using the app
Identixweb Limited replied February 9, 2022

Thank you so much for your review!😍 The support team is always available to help you with your queries.😊

September 29, 2022

iCart has a very responsive support team, and the upsell integration works great! I totally recommend this to anyone want to have a minicart on your site

HOZO Design
Hong Kong SAR
Over 1 year using the app
Identixweb Limited replied September 30, 2022

Thank you so much for your review!!😍

February 23, 2023

Quick and efficient in resolving an integration issue! Easy to manage on the backend and has improved sales

NOTO Botanics
United States
Over 1 year using the app
Identixweb Limited replied February 24, 2023

Hey 👋🏻, Jenna! Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! 😍🥰

Edited May 24, 2021

The app is very, very good for upselling, and is great with customization. I tried to disable discounts while still using the Progress Bar because I wanted to use my existing discount setup in Shopify, but it wasn't possible - they should work on giving the option to deactivate their own discounting system. The customer care has been extremely helpful on multiple occassions for other customizations that required some specific coding. CAN'T RECOMMEND ENOUGH!

Halwa Craft
India
Over 1 year using the app
Identixweb Limited replied April 8, 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us. Will try to implement the required functionality in our future updates of the app.

November 2, 2023

Customer service is a 10/10. Hemadri and Manoj respond so quickly with any questions or queries. We are regularly updating our iCart incentives so need regular support and they are always happy to help and solve any issues in the quickest time.

Shakeup Cosmetics
United Kingdom
Over 1 year using the app
Identixweb Limited replied November 8, 2023

Thank you for your review.
➝ We're thrilled that you received excellent customer service from Hemadri and Manoj and that they responded quickly to your questions or queries.
➝ We're also happy that you are regularly updating your iCart incentives and that our support team is always ready to help and solve any issues in the shortest time.
➝ We appreciate your feedback and your 10/10 rating for our customer service.

July 5, 2023

Very easy to onboard and easy to use! Looking forward to better upselling with this tool. Support team is also very helpful and agile in accommodating.

Mayani
Philippines
Over 1 year using the app
Identixweb Limited replied July 5, 2023

Thank you 🙏🏻 🙇🏼‍♂️ Josef, for your kind words and positive feedback! 😍🥰
➝ We are glad to hear that you find our tool easy to use and our support team helpful.
➝ We hope that you will enjoy 🎊🎊 the benefits of better upselling and increased conversions with our tool. 🤞🏻🙌🏻
➝ Please let us know if you have any questions or suggestions. We appreciate your business and your trust in us. 😊