Reviews (581)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report a significant increase in average order value due to effective upselling and discount features, with some noting up to a 30% rise in revenue. They praise the app for reducing cart abandonment and enhancing the shopping experience through customizable options like pop-up carts and recommendation engines. The ease of setup and integration, along with responsive support, are also highly valued.

December 5, 2024

1. We incurred a loss of 30K USD. We discovered this after customer complaints: the cart drawer is not responsive and so small and does not work on some devices.
2. There are no cart drawer design templates, and the CSS is insufficient.
3. The UI/UX is not user-friendly.
4. The company does not have enough employees, and only junior developers are available.
5. No one speaks English; translation ...

GLOWPERK
Türkiye
10 months using the app
Identixweb Limited replied December 23, 2024

Greetings from iDentixweb!

1. We incurred a loss of 30K USD. We discovered this after customer complaints: the cart drawer is not responsive and so small and does not work on ...

December 8, 2024

Worked well until today... Impossible for my customers to add to cart on mobile. And impossible to download the app again! Please correct this because your app was great!

FIVE POCKET
Belgium
About 1 year using the app
Identixweb Limited replied December 10, 2024

Hello there,

➝ We sincerely apologize for any inconvenience caused by our app, and we extend our heartfelt apologies for the same.

➝ We have conducted an investigation with ...

November 29, 2024

This cart stops working right now in the middle of Black Friday! Please get in contact with us ASAP. This is unacceptable!

Sentir Parfum
Netherlands
Over 2 years using the app
Identixweb Limited replied December 4, 2024

Greetings from iCart!

➝ We sincerely regret to hear that your experience has not been satisfactory. However, we noticed that you did not mention the specific issue you ...

February 13, 2025

We chose the free plan but the APP still charged the money. We have tried to contact the support team but they did no solve it. Bad experience

Think Academy
United States
3 months using the app
Identixweb Limited replied February 14, 2025

Hey there,

➾ We sincerely apologize for any confusion or inconvenience you’ve experienced. Upon reviewing your store and our email conversations, we noticed that you had ...

Edited February 8, 2024

Please never use that app!!!

the app charge 69,99 USD each month, also if it is not working!! without any sale

Powerinsole
Austria
Over 2 years using the app
November 13, 2023

Unfortunately, we running into many bugs and support is not attentive in helping us solving it

Laflore Paris
United States
7 months using the app
Identixweb Limited replied November 21, 2023

Hello there, I am sorry 😔 to hear that you encountered many bugs with our app and that you feel that our support is not attentive to helping you solve them. I understand your ...

Edited February 6, 2021

WORSTTT APPP EVER SO I wont to KNOWW what is wrong with the app creating draft orders ??? ARE THEY REAL ORDERS OR WHAT ? and if it is a bug this is superrr anoying I just woke up to day finding 3 draft orders crated by the app . I neeed to know ASAP

SwagyDogy
Lebanon
26 days using the app
Identixweb Limited replied April 2, 2021

Hello, I admit that the app is creating a draft in the case when the customer son your website using any discount from the cart. You saw those 3 orders in draft maybe because ...

Edited August 2, 2021

Very bad experience. The biggest bug in this app is that tier discount gets applied on all products. If you want to exclude some products it has the option but in that case if a customer adds excluded product in cart, the entire tier discount will stop working even on non-excluded products. thats a big problem.

Belora
India
13 days using the app
Identixweb Limited replied July 2, 2021

Hi - Ainara! I am really very sorry 😢 😢 to hear about that and I apologize 👏🏻👏🏻 🙏🏻🙏🏻🙏🏻 for the inconvenience you had with our app.
→ I have investigated the live chats you had ...

March 28, 2022

easy to use, i can design my cart in a short time,love it. BUT! the upsale product is ALWAYS Loading, my customers click into the cart, seen the product is loading for a looooong time, then they quit. fix it,many thanks

kimior
Hong Kong SAR
12 days using the app
Identixweb Limited replied March 29, 2022

Hello there, I am really sorry to hear from you that the app caused trouble for you. We haven't found any conversation from your end after searching the email and store URL ...

June 19, 2022

Rubbish app and poor support. Installed the app and broke my whole theme layout. Made a complaint and they said it was fixed but it again broke the theme layout. Even the app is not enabled my website mobile layout was completely broken. Also, the app slowed down the whole website and lost sales due to support team was not able to fix it on time DO NOT RECOMMEND THIS

YUMMA
Australia
7 days using the app