Reviews (581)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report a significant increase in average order value due to effective upselling and discount features, with some noting up to a 30% rise in revenue. They praise the app for reducing cart abandonment and enhancing the shopping experience through customizable options like pop-up carts and recommendation engines. The ease of setup and integration, along with responsive support, are also highly valued.

January 24, 2025

What a great support on resolving the recent issue.

HomeCozify
Hong Kong SAR
Over 1 year using the app
Identixweb Limited replied January 27, 2025

Thank you for your kind review! 😊 We're glad we could assist in resolving the issue promptly. Providing excellent support is our priority, and it's great to know we met your expectations. If you need further help or have any questions, feel free to reach out anytime!

Edited September 24, 2024

They solved my problem really quick because they assumed my POS orders as iCart orders, but after talking to their chat everything went alright!!

La Tienda de La Vecina
Spain
4 months using the app
Identixweb Limited replied September 4, 2024

Hello there,

➝ We apologize for any confusion regarding charges for your POS orders. As outlined in our pricing plan, charges apply to all Shopify orders.

➝ While you requested to rectify this concern and our discussion, As a loyal customer we believe your concern was fully addressed in a speacial case and resolved.

March 27, 2024

5/5 App and integration, 5/5 support

I give 4 stars because there are some conflicts with my theme that I've had to work around, which I wouldn't know who to blame for.

Eldritch Skies
United Kingdom
8 months using the app
Identixweb Limited replied April 29, 2024

We're glad to hear you rate our app and integration highly! We're sorry to hear about the conflicts with your theme, though. We're here to help troubleshoot any issues you encounter, so please don't hesitate to reach out to our support team for assistance. Thank you for your feedback!

Edited February 4, 2024

We are a florist and homewares boutique that offers local delivery with selected delivery times and dates. This app has worked really well in providing shipping, local delivery & shipping options for my customers. I also use the iCart add on which works really well to upsell complimentary items and the addition of a card message. I sometimes have had technical issues that need attention however with persistence and communication identixweb have resolved and improved their apps.

Esperance Luxe Floral & Home Co.
Australia
Almost 3 years using the app
Identixweb Limited replied October 5, 2021

Thank you so much for writing such a detailed review buddy!! Support is always there to help you with your concerns 🥳 BOOST your AOV with iCart!!

Best wishes to you from iDentixweb!!

Edited December 14, 2022

Overall very helpful app, not without its occasionally drawbacks, but i would definitely recommend giving it a try.

YaYa & Co.
United States
Almost 2 years using the app
Identixweb Limited replied December 16, 2022

Thank you so much for the review, Julian!

Edited October 18, 2023

Support réactif !

SteelBodyPlus
France
Over 1 year using the app
Identixweb Limited replied May 2, 2022

Thank you so much for your feedback!🙏 Best wishes to you from the iCart team✌💙

We will try to meet your requirements in our future updates😊

December 13, 2022

Buena app y rapido servicio de soporte. Lo que añadiría es la posibilidad de limpiar el codigo una vez que la app no se este usando ya que el app realentece un poco la velocidad de carga y además nos ha pasado que aún desactivando un descuento la app lo seguía aplicando automáticamente. De todas formas el servicio siempre nos ayudo a solucionarlo, pero son cosas que si hubiera la posibilidad de limpiar el codigo desde algun botón esto no pasaría.

BY LIA
Spain
Over 1 year using the app
Identixweb Limited replied December 13, 2022

Thank you so much for your review, Patricio!!!😍

February 26, 2024

It works pretty well once you can understand how to configure it the way you want.

Valkýri Sport
Australia
About 1 year using the app
Identixweb Limited replied March 8, 2024

Thank you for your feedback and review.

Edited June 21, 2022

I had trouble with the app that blocked my cart but the team helped me to fix it and wad really available. Good job and thank you.

Fleur Nabert créations
France
About 1 year using the app
Identixweb Limited replied May 12, 2021

Wonderful!!!😍 Thank you so much for your valuable review and for your kind words....🙌🙌 May your business grow and bring you prosperity🔥🚀

August 25, 2022

i am just getting started with this app setup. i had some questions and recieved support right away thru the live chat to answer my questions. was also given the option to set up a call to go over any further concerns. thank you

myteagardens
United States
12 months using the app
Identixweb Limited replied August 25, 2022

Thank you so much for your feedback!!😍😍