Reviews (581)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report a significant increase in average order value due to effective upselling and discount features, with some noting up to a 30% rise in revenue. They praise the app for reducing cart abandonment and enhancing the shopping experience through customizable options like pop-up carts and recommendation engines. The ease of setup and integration, along with responsive support, are also highly valued.

Edited May 28, 2022

Way to few options to change the design of the cart. You can't even change the font in the drawer cart. Not possible to remove the field where you enter the discount codes in the drawer cart! It also doesn't work with Prestige theme. --------------------------------------------------------------------------
Update. After receiving help from the support team the cart now looks good and works as it ...

DermaTecc
Australia
Over 1 year using the app
Identixweb Limited replied May 26, 2022

Hello there, Sorry to hear about this and I apologize for the inconvenience you had with the app.
I have sent you an email regarding the solution to your problems so kindly ...

Edited November 21, 2023

I have edited my review and changed my rating from 1 to 3 stars. The support folks have been very responsive about this. They got back to me to let me know that the issues we're having with all of our subscription orders is related to a setting within the app. For anyone interested in this app who offers subscription products, please be aware that there's a setting called Order Type that needs to ...

The Clay Impress
United States
4 months using the app
Identixweb Limited replied November 19, 2023

Hello There,
--> We have already responded to you in our email exchange. However, we have not received any response from your end (https://prnt.sc/JuzWObaMGv3E). The issue ...

January 18, 2021

They did help on one rule question then suddenly disappeared, been waiting for an answer about multiligual feature since a week, no one is responding any more.... not sure about consistency of customer service

Laboratoire Garancia
France
21 days using the app
Identixweb Limited replied January 19, 2021

Hello Chantal,

Sorry to hear about that and I apologize for the inconvenience you had with our app.

Can you please let me know when did you send us an email about the issues ...