Reviews (234)

Overall rating
4.5
Counts per rating level
  • 76% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting customer interaction and sales with features like detailed tracking of customer page visits before contact and a spam reduction feature that effectively cuts down on unwanted emails. It is easy to install and use, offering customizable forms and a persistent "Contact Us" tab that enhances accessibility. The app performs reliably, especially on desktop, and provides adequate mobile functionality. Customer support is also highlighted for its quick and ...

July 24, 2015

The app is fine but is completely useless if you use Google Apps for Business (gmail) as your e-mail provider. It threads every single message you get in to 1 giant email thread. I contacted the developer to let him know about the issue and he flippantly dismissed me. I'll look elsewhere for a solution.

Trackgraphics 2
United States
About 6 years using the app
January 13, 2017

this has become a huge "bot" spam portal.

Liz Lauter Designs
United States
Almost 5 years using the app
August 26, 2018

I enjoyed this app and it worked well until I accidentally hit the spam button next to my delete button in error. When this is done emails automatically stop forwarding which happened to me for four months without my knowledge. Dan agreed to fix it when I realized I wasn't getting any of my emails after receiving a number of customers complaining about my lack of response. A couple months later I ...

Sunnystudiostamps
United States
Over 1 year using the app
February 15, 2019

Please be aware of using this app!!! I have had it installed on my site for months, but recently I've had some irate customers leaving 1 star reviews. It turns out that this app has not been working and I have not been receiving customer emails. This is absolutely unacceptable! I hate to think how many customers I have lost because I installed this!!!

DAPPE
United Kingdom
Over 1 year using the app
Edited March 18, 2020

It doesn't work and it doesn't integrate well with Mailchimp.
Customer support very poor! The guy is rude... Don't waste your time and money.
## EDIT AFTER DAN'S RESPONSE ##
Hi Dan,
That's simply not true. Indeed I responded 'Thanks, Awsome' but that was response on your first email. After that, I checked if the Mailchimp integration works and it didn't work on my side. I asked my friends in ...

Nemanja Nikolic
United Kingdom
About 1 year using the app
Awio replied March 17, 2020

Hello Nemanja, I see that we had a conversation a month ago in which I answered all of your questions, verified your MailChimp integration was working normally, and you ended ...

May 24, 2019

I've put the Contact Form button in all four positions and it doesnt appear anywhere on my Shopify store, neither left up left down right down nor right up.

This website is a DBA of Mr. John Carson Lester Jr & the TeleDistributors Call Center. Click the COG to the TOP LEFT to SWITCH between our MANY THEMES!
Philippines
5 months using the app
December 14, 2016

The thing points the email to your personal gmail if you dont have intials@yourstore.com email address ... so if you reply it goes from your personal email ... I hit support and asked and the guy who developed it years ago and clearly has no interest was a total jerk ... I might hang onto this for right now since I'm not giving him money, but perhaps $5 intials@yourstorename.com from google is a ...

Slyskin
Canada
3 months using the app
Awio replied March 12, 2019

Hi Slyskin. This app can send your contact form submissions to any email address you'd like. They can go to your personal email or to your store email, or to any other ...

Edited March 30, 2017

Someone on Facebook Had been contacted by a shopify admin to notice him a pixel from this app was running on is site so ...

Custompeacedesign
United States
12 days using the app
Edited June 12, 2015

I would NOT use this app again and would NEVER recommend it to any store owner. Us Shopify store owners have to stick together when "developers" treat us poorly. In short, Dan Grossman is the rudest, most unprofessional "developer" I have ever met in the Shopify App Store. And I've worked with many developers. Here's the story. I installed the app and had a question about the way it installed. I ...

Gold Bar Books & Kollectiv Apparel
United States
1 day using the app
September 29, 2017

Looks good on the face of it but not very functional from the customers perspective. The first problem I noticed is that when I created a top bar so that I don't annoy the customer, the bar can be set to always show up or only show once per visit.

The problem is that if you only want it to show up once, it makes sense that it should remain on-screen until the customer closes it. However, the bar ...

Sotavi
United States
About 18 hours using the app