Reviews (63)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for its easy installation, user-friendly interface, and seamless Shopify integration. It enhances customer communication, potentially increasing sales and improving service, with features like visitor journey insights. The app's design is non-intrusive, effectively reduces spam, and offers responsive customer support. Plus, it's free, making it a valuable tool for fostering customer interactions.
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I enjoyed this app and it worked well until I accidentally hit the spam button next to my delete button in error. When this is done emails automatically stop forwarding which happened to me for four months without my knowledge. Dan agreed to fix it when I realized I wasn't getting any of my emails after receiving a number of customers complaining about my lack of response. A couple months later I accidentally bumped the wrong button again and this time I immediately tried to fix it (which is not possible on the customer side). Dan's poor customer service response was that he didn't want to help me and asked me to delete the app. I recommend going somewhere else to avoid the headache and terrible service.
It doesn't work and it doesn't integrate well with Mailchimp.
Customer support very poor! The guy is rude... Don't waste your time and money.
## EDIT AFTER DAN'S RESPONSE ##
Hi Dan,
That's simply not true. Indeed I responded 'Thanks, Awsome' but that was response on your first email. After that, I checked if the Mailchimp integration works and it didn't work on my side. I asked my friends in different countries to subscribe to my newsletter and that failed too. Your app didn't sync with my MailChimp account. I wrote to you again about the problem and I got this response:
' I have already confirmed that everything is working on your website. I have attached a screenshot for you. You do not need to send me any screenshots, I cannot do anything beyond what I've already done in verifying that everything works as intended.'
I didn't respond to this message at all. One star is well earned for your lack of patience in dealing with customers. If you charge $12/Month one would expect that basic problems could be solved?
I wish you all the best.
Hello Nemanja, I see that we had a conversation a month ago in which I answered all of your questions, verified your MailChimp integration was working normally, and you ended with a "thanks! awesome!". You seemed completely satisfied at the time. I will forward you a copy of the email thread to refresh your memory. If you need any other support please feel free to contact us.
The app is fine but is completely useless if you use Google Apps for Business (gmail) as your e-mail provider. It threads every single message you get in to 1 giant email thread. I contacted the developer to let him know about the issue and he flippantly dismissed me. I'll look elsewhere for a solution.