Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance sales and average order value through its user-friendly interface and customizable features. Its unique features, such as in-cart upsells and cross-sells, A/B testing, and autopilot, are well-received, though the autopilot may not always suggest the best match. The design options are adaptable to various store themes. The customer support, especially Lasandra and Denis, are praised for their prompt and efficient service. The app is recognized for its speed, performance, and flexibility in managing offers.

Edited November 21, 2016

Does what it says! The dashboard looks more messy that some of the other upsell cart apps, but the app is free for one upsell item so it does the job we need. If you need to upsell more than one item, you will need to pay.

One thing I have noticed with all the cart upsell apps - the upsell product price offer does not reflect the currency that the shopper is using in the cart. It would be great if you could automate that. I had to take the prices out of the description - I was shopping in dollars, but the upsell item text kept showing up in Czech crowns. So one star off for that.

So Nia
Czechia
Over 2 years using the app
September 28, 2020

I like flexibility in types of upsells. It’s intuitive once you get the hang of it. It works well with Shopify discounts. The first time I set one up I saw it quickly increase sale amount. Customer service has very good turnaround times and quickly addresses my questions.

H. Honeycup
United States
About 2 years using the app
In Cart Upsell replied September 30, 2020

Hello to our friends from H. Honeycup

We really appreciate you leaving us this awesome review! We are glad the app is working well for you :-) Thanks as well for the kudos on our customer service ;-)

Melissa & the In Cart Upsell Support Team

August 4, 2017

Great app! Love that you can feature a collection in the cart and upsell.

Omgitseddieg
United States
About 2 years using the app
January 13, 2022

I really like this app so far I’ve been using it for about a week now and it’s actually driven sales! The automated upsell has been working better for me than choosing a specific item but regardless people are adding the upsells to their cart and purchasing! Currently in the dashboard it shows you basically what your revenue would be based on the amount of clicks, but because some people ultimately remove the item it’s not completely accurate for reporting. I would love to see a feature where it shows the actualized revenue as well as what was shown the most. Anyways besides that this app is great with excellent customer service! Highly recommend. :)

Trippy Daze Shop
United States
Almost 2 years using the app
In Cart Upsell replied January 13, 2022

Hello to our friends from Trippy Daze Shop

Thanks for sharing your review with us and the community. We're delighted to hear that you had a positive experience with our app. We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for all our customers. We truly appreciate your business, and we would like to thank awesome customers like you for your amazing support!

Cheers,
Pushpesh & the In Cart Upsell & Cross Sell Support Team

August 5, 2021

I like the app. It works great. Just waiting on the discount in cart check out option. After that it will be super amazing

MICHAMBÉ
Canada
Almost 2 years using the app
August 4, 2022

Good app, easy to set up and has helped us sell more products to our customers. Good customer service.

Addison Clothing Store
New Zealand
Over 1 year using the app
In Cart Upsell replied August 4, 2022

Hello to our friends at Addison Clothing Store

Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the In Cart Upsell & Cross Sell Support Team

March 24, 2021

This app is definitely worth it. It makes us more money than it costs. Customer service is amazing. They customized the design just how I wanted it and so that looks like a native part of the page. I give this page one star less than the top rating because the back end has to stay quite simple. I struggle with creating really smart offers. I have set it so that my top upsell products get displayed at any time. Easy

We Norwegians
Norway
Over 1 year using the app
In Cart Upsell replied March 25, 2021

Hello to our friends from We Norwegians

We sincerely appreciate the honest feedback! Thank you for leaving us this great review, we will definitely take your suggestions into consideration! We wish you and your store great success :-)

-Melissa & the In Cart Upsell Support Team

May 27, 2022

Good, easy to use system for adding basic offers to your site. You will not need any coding knowledge - plug and play. Customer service is awesome - their representative spent ages with me to troubleshoot on a Holiday Weekend. Very Good Service! :)

Majyk Equipe
United States
Over 1 year using the app
In Cart Upsell replied May 30, 2022

Hello to our friends from Majyk Equipe

Thanks for the awesome review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are happy our support team was able to assist you. We truly appreciate your business, and we would like to thank awesome customers like you for your amazing support!

Tanu & The In Cart Upsell & Cross-Sell Support Team

Edited February 1, 2021

So far so good. Some issues with billing showing a usage fee (Shopify's fault, not InCart's) that caused and continues to cause some problems with our accounting software.

Crazy K Farm Pet and Poultry
United States
Over 1 year using the app
In Cart Upsell replied February 3, 2021

Hello to our friends from Crazy K Farm Pet and Poultry

Thank you for leaving this honest review! We wish you and your store all the best! :-)

-Melissa & the In Cart Upsell Support Team

June 10, 2021

Good, helpful support. Had a few issues with integrating, but all fixed and now runs smooth. Have still not worked out how to have the upsell on a product page as opposed to checkout. I would also like a more customer friendly format to seeing more than one offer at the checkout.

Mauli Rituals
United Kingdom
About 1 year using the app
In Cart Upsell replied June 11, 2021

Hello to our friends from Mauli Rituals

Thank you for this great review! we are grateful for awesome customers like you! We wish you and your store great success :-)

-Melissa & the In Cart Upsell Support Team