Overall rating Based on 95 reviews
If you remove a product and add it back you will lose subscriber data. Understandable. The biggest function is to send emails when your item is back in stock. It does a poor job of this. Yes they say it checks every 2hrs, so there is that gap. But when it does check, rather than send all the emails, it just trickles them out, a few at a time, every couple hours. So much for planning a day of heavy orders on product you restock when it takes so long to get the word out. Im sure this is a sign of cheapness on Spur IT's side in not wanting to pay the cost associated with heavy email sending. At $20/month for an app you dont use regualarly, it dissappoints.
The app has not been working on Safari or Explorer - notified the developer over a week ago and haven't received a reply. Instead of the pop up box to enter an email, a blank gray box appears when using those browsers.
It has helped us tremendously! increased sales, and allows us to know how to order going forward. Highly recommend this for small to medium online businesses.
We originally gave a 5-star review, but after using this app for quite some time, we need to change to 3. The app has changed to notifying customers on an arbitrary 4-hour cycle. We have some products that come in limited quantities, and most sell out before the app can send out the emails. This has led to many unhappy customers, who were looking forward to receiving an email about a product, only to receive the email hours after the product had sold out.
It's a very simple and easy to use app. It would be even better if you would have more choices as of fonts and settings and could change all of it by yourself. Fortunately the support team is really helpful and fast in doing these changes for you.
We originally gave a 5-star review, but after using this app for quite some time, we need to change to 3 for two reasons (1) The app has changed to notifying customers on an arbitrary 2-hour cycle. So products can sell out before app can send out the emails, leading to unhappy customers (2) when product variants are deleted there's no simple way to delete multiple subscribers/notifications if they've been contacted manually advising item is discontinued. In one instance we had 180 notifications to delete, we had to scroll through 6 pages of notifications to delete 1st person, and was then pushed back to page one. So had to scroll through 10 pages to delete 2nd person. Going to be a long day.....would be so much easier if you could filter by email address to speed process up. Thanks
Great app! Easy, effective way to generate sales when stock is replenished, and an excellent info source when planning new purchases. And support team are really helpful and responsive.