The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Service is excellent, app is easy to use, although tend yo use the Head to the website button as it seems easier sometimes.
Times were slower during initial lockdown, but communication was good and so I could inform my customers. Delays were inevitable and most customers are understanding as we're all in the same boat.
End customers are very happy with the quality.
I really wouldn't recommend anyone to use this company! every order we have placed we have had problems, first couple of orders 2 of our customers had to wait over a month to be shipped 1 customer had then wanted a refund because it was taking so long. We had an order for 500ml water bottle, when it arrived the print was crooked a replacement was sent but even then the colour on it was off. They are just 2 examples of many. I feel like there is no care put into orders, if you value your company's reputation i would advise not to use Inkthreadable
The Purrfect Paw Shop
Massive Stock Issues. Please be aware their website DOESN'T reflect the suppliers stock so once customer places an order, then they will notify you product is out of stock and ask to select replacement. This reflects badly on our store as I had to go back and disappoint customer. I have started looking for alternative fulfilment partner as this is a risk I am not prepared to take.
I've been using this app and Inkthreadable for 5 months now (Clothing side) and have to say my experience with both the app and the company has been great. It's not been easy for all of us through these times of COVID-19 but Inkthreadable have kept things going, albeit with some longer turnarounds on certain items but to be expected. The app functions well using shopify and once you get used to the odd little quirk with it, it's great.
Inkthreadable as a company are expanding their abilities with a recent factory move to larger premises and adding new additional print machines too. Their support team are great, really very helpful and if any print / QA issues arise they correct it and redo without a problem. The only area I'd like to see improve in particular for me is the range of available bright vivid colours on the Stanley / Stella line of TShirts but I'm hoping this will improve over time.
I would recommend trying them as an app and company, I've been very happy with them.
We've used Inkthreadable (a lot more than we expected to) since launching our brand. The app and UI is clean and fairly easy to navigate, although I would request a bit more clarity for the payment requirements etc, as that's a bt of a mindfield. That being said, the Inkthreadable teams support has been excellent and really makes them standout. Things have gone wrong, and issues have been flagged, but the team have identified and rectified our points, sending out replacement products when needed, FOC to us, which is all we can ask for the moment. Long term, it would be good to have some QA level back and forth, but understand that is difficult whilst ensuring rapid delivery as we require.
The quality of products on offer is excellent, we chose to stay clear of the cheapest options for most product and this paid off, the quality is great and selection is unparamount in UK POD services. Add to that environmentally aware packaging and a good notifications system for fulfilment, and we're happy!
Keep it up team, thanks for all the support!
Poor quality products and delay in shipping. Wrong product sent.
Quick to refund though, and fast customer service.
a minute ago-Edit
Very poor service, teeshirts often printed wrong and have to be redone, so the 3-5 days is not correct. They do not notify you that they printed your teeshirt wrong they just add extra days. I have a customer who has waited 12 days for a tee which was 5-10 days delivery the item has not been delivered now were told 30 days for a refund when it should of been delivered after ten. Had to order a replacement which will now take another 5+ days to send as they are going to make mistakes again for sure. Very Disappointed. THEY DO NOT CARE ABOUT YOUR CUSTOMERS ONLY THEMSELVES
The Selection and quality control of these guys is incredible.
Their application is so easy to use and I certainly will recommend to anyone who is looking for something intuitive.
The people behind the company is even much better - you know someone will always reply when you have a query .
Their ethical and sustainability policy is also one of their biggest strength and unique factor.
My customers love all my products because Inkthreadable puts great attention towards high quality print and garment.
I love your T-shirt products and you have brands that I could not find somewhere else from UK suppliers . However the experience with your app and website really drives me nut and is killing my patience. It is extremely slow and more often than not it just does not work at all, I kept clicking clicking and the site/app just remained as is. Creating a few products on here took me the whole day as the website just did not work properly. When I exported products to shopify, nothing came up on my Shopify. Note: this is not to do with my internet connection as everything else was working perfectly. In short, I really struggle to get things done with your app and website.
I still have a little bit of patience here and will keep going but I guess I might decide to go back to Printify soon as the app user experience is effortless there.
The Planet Patron
Really warm, friendly service with a sleek chat interface. They have only gotten better with time, and I have every confidence this will continue. Their environmental policy and ethics seem to be unparalleled among print-on-demand services on Shopify. They carry quality cotton products that I can't find anywhere else. While product creation can be slow and there are sometimes print issues, this doesn't seem that different from anywhere else. Products with print mishaps go to charity rather than to waste. Recommended.