A real shame being a uk company but far too expensive, £9 for a mug, I'd need to sell them at £15 to make it worth while, a test purchase done and blemishes in the finish, not good enough for a £9 mug!
We like inkthreadable and their potential service but have been disappointed with attention to detail - shipping wrong products to customers - bad printing. We want them to get better so we can continue to work with them.
I have been using Inkthreadable for just over a month now and haven't really had any problems with their service. Their app integrates with shopify quite nicely, meaning its easy to mock up designs on their website and transfer them straight to your store therefore reducing the time it takes to create new products. I feel 4/5 stars is a fair judgement of their service as printing and shipping times can be a little slower than ideally you would want. But this is to be expected with a company printing on demand to a range of clients, therefore it is something you take on-board before choosing them as a supplier. Overall for me, the pro's of using their service and they are UK based, clearly outweigh the con's.
Inkthreadable have completely transformed my business, they do an amazing job and in the past couple of months the orders have been shipped out super fast! I have been using them for over a year now and the only negative thing I had to say at the start was that the printing and shipping was slow. But since they have updated their printing facilities everything has been perfect! The staff have been super helpful too, I would definitely recommend using Inkthreadable for your business!
Very unreliable supplier!
Their website says they’ll contact you if your products are late. That’s a lie! I’ve had to chase every single delay myself. It’s a shame because the products are good. The app works well for me though.
Over a third of my orders have shipped late and the staff regularly fails to be open about the reason of the delays. One of my orders shipped ONE MONTH late! So far I’m still waiting for any kind of compensation.
They keep promising an improvement.
The products look great on screen but just try to get them working and that's where everything falls apart.
A huge number of products simply don't transfer over to Shopify (for no discernable reason). I got in touch with the support team via the chat box on their website and was (eventually) told they'd run some tests but they haven't responded to me since.
And that's not to mention the testers I ordered only to receive an email that they couldn't print some of the colours they offered.
It would've been nice to switch to a supplier with more choice available but I wouldn't trust Inkthreadable for a second with a customer order.
Best print on demand company available! so many great quality garments to choose from! A quick turn around time Too!
Really massive shame that this company couldn't live up to their promises. It has all the right ideas and had everything i wanted... printing, dropshipping, tags, packing slips etc but when it come down to it...it was the complete opposite. Deliveries up to 3 weeks, no customer interaction, the printing itself was almost see through it was that cheap and poorly done. I used them and had to stop immediately as they are damaging to a reputation. I was promised constantly that my clothing was being made as a priority but it was painfully obvious they just didn't have the stock...and when they finally did..they produced really terrible printing. Avoid completely if you want to maintain any sort of customer satisfaction and trust
Honestly I could just copy and paste the previous 1 star review.
Flabberghastingly bad. Its such a shame as I wanted to support a UK based business that integrated with Shopify. I continuously have to chase my orders, they are nearly always late. Their stock keeps changing so I'll have a shirt or something in my shop then an email saying this has been discontinued etc, I feel that the item should have a like for like replacement so that when orders come through I don't have to recreate everything because they decided to replace it. I also had to make slight changes to my designs, there is no way of doing this efficiently without having to delete its recreate it and re-upload it. The worst thing is, when you complain you get a canned "we are sorry and we take your feedback on board" response. I have had problems with them on around 70% of orders made this year which is a nightmare for me. Sometimes they offer me a discount or a refund - recently they offered me a refund on an item and then never actually actioned it, so I've had to chase the refund. I wish wish wish there was an alternative in Europe.
I really did not want to have to write this review. I have been using Inkthreadable since September and have tried really really hard to make things work. I have had problems with sizing of clothing, print turnaround times, screw ups with printing, screw ups with size of logos, stock issues and communication. At first things seemed to be going well after many many hours of integrating my shop and products into their app and creating over 300 templates for my items. Then they have "updated" their system which has meant that previews and mockups turn out nothing like the end result. Logos were appearing 30% larger than on my preview which is not good enough. After black friday their "3 - 5 working day" turn around has been a minimum of 10 working days and I have had to do loads of chasing to get updates on where orders are. I really did not want to change drop shipping supplier and to be honest haven't found anyone in the UK that integrates with shopify and has the range of items they do. But I cant continue to run a business with the level of incompetency and screw-ups Inkthreadable have. Every time I think we are getting there something else goes wrong. Its frankly tiring and very disappointing as I want to support a local UK business. Inkthreadable have to realise they are taking our money and providing a service that is expected to remain at a certain level.