Reviews (152)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing online store aesthetics and increasing sales with shoppable Instagram posts. It features customizable galleries, product tagging, and hashtag filtering. The app is praised for its easy installation and user-friendly interface. Customer support is noted for being responsive and effective in resolving issues, adding significant value to e-commerce platforms.

Edited June 3, 2020

As there were trying to fix the issue with Instagram feed on my home page they destroyed my website applying 45 changes to my template without any permission, sections were gone, my old logo was on the website, colours of the template was the opposite that I currently had. They just reset everything and then sent me an email that they fix the issue. They applied some changes to the setting_data.json file that reverse my website to the completely old look. Also, this app has permission to private data of your customers...

App permissions
This app has access to the following personal information:

Customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents
Blog commenter e-mail addresses, IP addresses, and browser user agents
This app can access and modify your store‘s data:

Read orders, transactions, and fulfillments
Modify theme templates and theme assets
Modify store content like articles, blogs, comments, pages, and redirects
Read products, variants, and collections
Read theme templates and theme assets
Read store content like articles, blogs, comments, pages, and redirects

As I was happy with this app before, after this situation and no answer from their side of what happened I decided to uninstall the app. Not worth the stress of what they can do with your shop while you are sleeping.

MAYL Wear
Hong Kong SAR
10 months using the app
January 27, 2023

Unbelievably unethical and fraudulent business practices. We signed up for the app last year (It was a different logo with a different title). It was $4.99/month, as it is still advertised in the app store. We looked at our bill this month and realized we had been charged $49/month for the last few months! When I chatted with the app developers about this claim they said we upgraded the account to a new level in June and that they can't do anything about it since they cannot access our billing account. We have 2 instagram galleries, why would we have ever upgraded our account? The answer is we did not. It seems this app was acquired and they just put the current users in new plans without any warning or approval. Now we are out $150 dollars for an app that was supposed to be $15 for that same time period.

SKORDO
United States
10 months using the app
Growave replied April 18, 2023

Hi team at SKORDO,

Please accept our apologies for such a negative experience with our app. And I hope that I can change your mind in a better way! 🙏🏻

Please let me note that recently we launched our new interface for the app dashboard and after that, we changed our pricing plan for the Instagram app and now we have only one Pro plan for $4.95.
However, we're not able to change the plan instead of you and we don't have any permission to do that. Since it can be done only by the owner of the store.

I’d love the opportunity to discuss your concerns further with you. I’m hopeful this will give you a chance to share any part of your story that wasn’t told before as well as offer some resolution from our side on how we can help make things right between us. If there are other ways I can help, please let me know!

Thank you again for taking the time out of your day to give us this feedback, we can’t fix the past but you have my personal commitment to improving the situation. Until then, please accept my sincerest apologies on behalf of everyone on the team. 🙏🏻

Sincerely,
Head of Support Department

April 9, 2020

I wanted to setup and use this app but it does not work in Google Chrome. I work off of my companies computer and cannot download any 'extensions' or other browsers to bypass this.

Texas Closet & Co.
United States
6 minutes using the app
Growave replied April 15, 2020

Dear merchant, we are sorry to hear that you had such experience, but we really appreciate you bringing this to our attention.

We would like to confirm that our app works on Google Chrome. Please know that your case was an exception. As for now, we suppose your browser might be outdated...as you are the only merchant who has reported this.

However, as you can see from other reviews, we are known for taking ownership and caring deeply about our merchants. And we have been craving to make things right asap. We have already sent a couple of emails with possible workarounds but never heard back... :(

We are always happy to discuss such issues and resolve them ASAP. You can just hit the Live Chat button on our website, contact insta@growave.io or we can jump on a call to discuss this.

April 13, 2022

As always, support team from Growave tried their best to solve my problem. I adjusted the size of the Instagram frame to suit my page better. The app is working fine so far. The Instagram purchase link is interesting.

thewallet.me
Vietnam
21 days using the app
Growave replied April 18, 2023

We are thanking you from the core of our hearts for investing your time and sharing our feedback team at thewallet.me 🙏🏻🥰.

Always be sure that your presence and appreciation make our job a breeze. More importantly, knowing that our support — delivers you excellent service and our app contributes to your business — brings a deep sense of meaning to our days.

Allow me to thank you once again for a five-star review 🌟 and please feel free to contact us if you have any questions. We are always happy to see you 😍.

March 3, 2021

great customer service! they keep supporting and helping. it looks amazing on our website. we tried serval IG apps and this is by far the best out there!

Sumatra Active
United States
2 months using the app
Growave replied March 4, 2021

Good day, team at Sumatra Active😻,

You have our utmost gratitude and respect for taking your time to share feedback. Every review is very important to us🙏🏻.

It was such a pleasure serving you and we hope that you will give us a chance to support you for many years in the future. It worth noting that the Instagram gallery perfectly suits your amazing store and the layout of the gallery gives the mood that your site delivers.

Please feel free to reach out if you have requests or notes. We are always happy to see you❤️.

October 14, 2020

This app is really great. You can showcase selected photos from your instagram on each product page or have a separate page with all your instagram photos that people can see and buy from.
I've contacted their support number of times for specific questions that required their dev team to do something for me. They always did it in few hours. I've rarely seen such high level of support. Highly recommended.

Rhea cycling
Switzerland
26 days using the app
Growave replied October 16, 2020

Hi Rhea cycling, thanks a lot for the recommendation and for taking the time to share your experience with us! 😍

That is absolutely right! You can display your Instagram photos in a beautiful gallery on the site and even make them shoppable by tagging your products on photos, so customers can easily find products they saw on Instagram and purchase them within one click. We are so happy to see you are taking the most out of our app!

Special thanks for mentioning the work of our support and development teams. It is our job, and always a pleasure to make our customers’ experience fun and easy. ❤️

September 20, 2020

This app is amazing! It is very easy to use. There are two features that make it stands out. First, it can tag product in the gallery, even though I do not have an official IG Shop available. Second, it takes visitors through the product page when they click, rather than take them out to the Instagram. This is huge! Coz you don't want to send customers away from the shop. I highly recommend it.

SOFIE LODGE
Hong Kong SAR
5 days using the app
Growave replied September 22, 2020

Appreciate your praise, SOFIE LODGE🙌

Our team is glad to know that you are finding our app easy to use.

We are proud to offer the most complete Instagram app. As you’ve mentioned, our app allows tag products, which helps shop visitors easily find and buy liked items. Also, pop-up lets shop visitors view all photos and information without leaving your Shopify site.

It is the biggest reward, when customers recommend us!🌟

September 1, 2020

Really easy to use and a handy alternative to what I had before. Support is very helpful! Everything working just fine.

ZH Fitness
Portugal
2 months using the app
Growave replied September 1, 2020

Thanks, ZH Fitness for a lovely review!

Glad we hit the mark for you ✌It’s so motivating to know you are satisfied with our app.

Don’t forget to tag products in your gallery. By adding the tags you can let customers easily find the liked products in the Instagram gallery instead of searching them on your site.

August 27, 2020

Really easy to use. Friendly helpful support that go above and beyond to ensure you understand how the app works and how to get the most out of it many thanks

Louise's Party Deals
United Kingdom
6 days using the app
Growave replied September 1, 2020

Thanks for a wonderful review! Support team is delighted to see your appreciation✨

Our main priority is to ensure merchants are comfortable with the app. After all, good performance depends on how well you set everything up. And here comes Support team to the rescue 😉

August 26, 2020

Perfect APP and the customer service is nice! Thanks a lot for this amazing APP. Highly recommend....

Tido Home
Hong Kong SAR
About 22 hours using the app
Growave replied September 1, 2020

Appreciate your positive feedback!🌟

Glad you enjoyed your experience with us, and we will make sure to keep up a perfect performance.

It’s the biggest reward, when merchants recommend us!

August 21, 2020

Nice app as far, it's flexible on my opinion, and the customer service is really great. I did have some issues during operating, they are very helpful.

Rolife
China
3 days using the app
Growave replied September 1, 2020

Thanks for your review! 👍 We value every feedback and take it very seriously.

So happy, you’ve mentioned the flexibility of our app. We offer a wide range of layout and design options, but most importantly we love making custom changes to fit esthetic of your store.

Do let us know in case of any suggestions or any special request that you have.

June 25, 2020

Our online store uses a lot of Instagram for marketing so we decided to add the shopping feature to our site. I checked a few others but these app is just spot on. We love the clean and polish look and a sign which indicates that customers can buy the products and variety of layouts. The language editor is also very useful as our site is in Japanese! On top of that the team are very quick to respond and so helpful with the set up! Thank you so much guys!!!

Vociana
Japan
Over 2 years using the app
June 23, 2020

Great app, great customer service. They are super communicative, which is so helpful when making a great site. I've had only good experiences with them. Highly recommend!!!

Circe
United States
4 months using the app
May 14, 2020

I recently installed the app and wanted so help. Tattu was very quick to help and has amazing customer service. I was kept up to date with the process.

Minimajesty
United Kingdom
About 2 years using the app
Edited April 25, 2020

The App is Great & performs very well. The integration was seamless & the support from Tattu is just brilliant. These guys are offering the best support out there. She understood even the trickiest of requirement via email communication itself & delivered as per our exact requirement. A big thumbs up!!

MAGRE
India
About 1 month using the app
Edited April 23, 2020

App works as described. I thought it'd help my IG account to be able to tag products from the catalog to IG but that was not the case. Still, it works on the website.

Canga Shop
United States
18 days using the app
Growave replied April 15, 2020

Thank you for bringing this into our attention dear merchant! :)

We would like to let you know that we carried scheduled server maintenance and improvement work that took just a few minutes and we are really sorry that you found yourself at the exact same time trying to install the app...

The good news is that our app has already been installed and you can see our shoppable gallery on the homepage of your store! Would you mind taking a look?

By the way, we have sent a couple of emails over the past few days and hope to get your response.

We are always happy to discuss any questions. You can just hit the Live Chat button on our website, contact insta@growave.io or we can jump on a quick call. :)

Edited April 21, 2020

The support from Tattu is second to none. She is always very friendly and eager to make any changes you need happen quickly.
10/10 would recommend.

Midnight Co.
Australia
2 months using the app
April 8, 2020

www.thepreferredbird.com loves the app and especially the support ! - Extremely easy to install and user friendly !

The Preferred Bird
Canada
About 2 months using the app
Edited March 12, 2020

I just installed this app. So far so good but the customer service was outstanding during the install!

SaltyGirl Beauty
United States
About 2 hours using the app
March 4, 2020

Very responsive, quick, and helpful customer support. My store hasn't launched yet so I haven't seen the app in action yet, but so far so good. Looks really great on my site.

Ellie Grey
United States
3 days using the app
February 29, 2020

Thank you so much for this app it was so easy to learn and get and the staff was so nice and helped me with everything.

Feral
United States
3 days using the app
Edited February 28, 2020

Great app, the support I got when I was installing it was fantastic. So easy to deal with and responded straight away.

Style Sista HQ
Australia
8 days using the app
February 26, 2020

I am so happy with my experience with this app. As I was trying to figure out how to set up Instagram on my website and a chat box came up and asked if I wanted help. I asked a question and they offered to set it up. It was great!

Specialty Beads
United States
1 day using the app
February 25, 2020

Great communication and quick service, my site looks great with the new Instagram slideshow! Thank you!!

Bingham
United States
About 11 hours using the app
February 12, 2020

The support was amazing , the intergration was quite easy. Tattu literally held my hand throughout the whole integration process.

nairobijackets
Kenya
2 months using the app
February 10, 2020

Amazing support. They set up the app on my store exactly the way I wanted it to be. Easiest 5-star review I ever written.

SVORN
Sweden
3 days using the app
June 27, 2019

Very great help and customer service. Definitely recommend anyone to use them if your theme doesn't offer it!

Trunk Up
United States
9 months using the app
April 11, 2019

Lots of glitches for UGC gallery. Posts are not in right order, when contacted, they insist there is nothing wrong even though my gallery is showing old posts first despite set to 'newest posts first'

And Well Dressed
Singapore
3 months using the app
Growave replied April 19, 2019

We would like to apologize for the negative experience you faced with UGC gallery. This has been a tough time for us knowing that we've let you down and failed to provide you with the service you deserve. We have already resolved the issue and sent several emails, but haven't received any reply yet. Please note, that “Newest posts first” sorting is working on the admin panel for the convenient moderation of posts.

Moreover, we are always happy to discuss such issues and resolve them ASAP. You can just hit the Live Chat button on our website, contact insta@growave.io or we can jump on a call to discuss this.

Edited March 28, 2019

I used this app to have our shop's Instagram feed displayed on the homepage. I like that I can tag products on each post (up to 5 for free plan) and the developers are responsive when I asked for assistance to install the app on our store. I wish I can do that myself though.

ROFS
Philippines
About 1 month using the app
Growave replied March 28, 2019

We would love to express our gratitude for the kind feedback and your directions. We strive to improve and we will never settle. As for your concern regarding the auto update on a Free plan. It takes up to 24 hours to refresh the gallery on your store. So you only need to give it time and photos will be updated automatically :)

March 20, 2019

It's a really good app even if you only choose the free plan. You can have 5 product shop tags and an endless scroll instagram feed. The support team help me to figure out some issues while installing the app. Definitely recommended if your looking to have an instagram gallery on your online store.

Hola Darling
Portugal
14 days using the app
March 15, 2019

I absolutely loveeee my instagram feed on the front page. Eldar is such an amazing and supportive person - really went out of his way to help me and recommend how else to install this widget. 5/5 stars :D Thank you.

ATHLEISUREHYPE
United States
2 days using the app
February 14, 2019

Instagram feed looks great on my website. I didn’t really know how to set it all up but Customer service was super quick and sorted out my feed immediately. Thanks heaps, great app!

Vanessa Newell Art
Australia
About 5 hours using the app
January 23, 2019

I can say their customer support is amazing and really fast. They have done all my requests and helped me with the installation of the code. If you want to make money with shopify this is a MUST app. You MUST have it!!!

Modern Kings
United States
About 2 months using the app
January 4, 2019

A very sleek app that is affordable for starters like me. Plus, the customer service is world class. Will definitely recommend!

SIMPLTEA
Canada
5 months using the app
November 27, 2018

Amazing customer support and service. Eldar was always happy to help with any changes and improvements we needed. Would definitely recommend.

Locals Only Label
Australia
5 days using the app
November 22, 2018

This app is so good! Not to mention Tattu was the best ever. She helped me with all my requests. Very great customer service and the app itself is amazing! It's affordable and looks good on any website!

Bridge Flower TV
Philippines
3 days using the app
November 20, 2018

Amazing. The team was so helpful I wasn’t sure how todo it it they stepped right in and did it for me in 5 minuets. I couldn’t be happier!

Kentajia Smith
United States
About 23 hours using the app
November 16, 2018

Great app! Really easy to use and the support team is amazing! Totally worth it specially since Instagram is becoming so important! thanks.

Hear Me Roar - Kids
New Zealand
9 months using the app
October 19, 2018

This is a fantastic APP - and is supported by equally fantastic people. Eldar was really helpful and communicated quickly with all questions I had. He/she even made suggestions and improved on my page on their own!

BellaAndSol
United States
3 days using the app
October 10, 2018

One word for this app AWESOME! the customer service is OUT-FREAKING-STANDING! If you need help just click the little icon within the app and they actually are THERE! Not three days later! They actually are very responsive. I have more then one store and they even gave me an offer because I have the app on both stores. I can't name one person who was super awesome Because, ALL OF THE STAFF I have interacted with are respectful and THEY KNOW WHAT THEY ARE DOING! This is a must have app!!!!

Dawn English
Paw'et Fashions

Paw'et Pet Store
United States
About 2 hours using the app
September 25, 2018

Love this Instagram app. The layout is very beautiful and easy to integrate. Have to give thumbs up for a lovely and fast responsive support team!
Recommended.

Kaimana Jewelry
Singapore
About 3 hours using the app
Edited September 16, 2018

Great App and fantastic customer service! :)
Love that the app can be displayed in different ways!

Beyond Feminine
Norway
1 day using the app
September 6, 2018

really good app! i was paying nearly 300 dollars using a similar app! customer service team are great!

Alternativ Watches
United Kingdom
About 2 months using the app
September 5, 2018

This app is way better than the other ones I have come across and customer support is excellent and respond quickly.

Empress Skin Care
United Kingdom
Over 1 year using the app
August 27, 2018

Eldar has been super helpful and patient. I am definitely not tech savvy, so he helped me put my Instagram on my website. 10/10 recommend this app, and Eldar if you don't know what the heck you are doing!

Officialbonbonlashes
Canada
5 days using the app
August 24, 2018

perfect app for accessories business

Tarich
Australia
16 days using the app
August 23, 2018

So far the best app support of all Eildar is really great
Good app like it on my store
thank you

Spy And Video Surveillance
Israel
7 days using the app
Edited August 15, 2018

Eldar is amazing! He helped us with the setup and gave us advice on how we can improve our website by means of this app.

Girlundiscoveredusa
United States
20 days using the app
August 10, 2018

Super easy to use and install. I had two small requests and Eldar delivered.

Shopmadeinla
United States
2 days using the app
August 7, 2018

Eldar Galiev is very quick in response and very kind and patient to solve all my problems! This is absolutely great!

Pierrebuy
China
About 2 months using the app
July 30, 2018

Shoppable Instagram Galleries is a fantastic app for your Instagram feed. Its product tagging feature is intuitive, important when you have a large catalogue of products. The design for the Instagram feed is super attractive and flows beautifully. The reviews about Eldar are on point, he is responsive and flexible - promptly customizing changes for specific themes. Love this app! It compliments my website and makes it look great!

Foxlanemarket
United States
8 months using the app
July 26, 2018

Great customer service! Eldar was very helpful in making some of the changes I couldn't figure out on our Shopify store. Highly recommend for any business looking to integrate a shopping mechanism on their social media pages.

Redding Tile Stone
United States
9 months using the app
June 8, 2018

Tursunai was amazing. She was patient enough to answer my questions and was quick to solving the issue I was having with set up.
I highly recommend this app for anyone looking to have these features on their site.

Our Angels Guidance
Canada
About 2 hours using the app