Wave: Instagram feed & TikTok , 312 reviews

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
    297
  • 2% of ratings are 4 stars
    7
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
    2
  • 2% of ratings are 1 stars
    6
What merchants think

Feedback submitted

Merchants appreciate this app for its easy installation and seamless integration of Instagram into their websites. They value features like showcasing Instagram feeds, product tagging in galleries, and image filtering via hashtags. The translation options and language editor are praised for enhancing international customer engagement. The customer service is commended for its promptness and efficiency. Merchants also like the ability to retain customers on their site, create multiple galleries, and promote products effectively. However, some find the frequent updates and offers to be a downside.

July 4, 2023

The app doesn't work on my store! We have contacted them for several times but get no reply! Poor service...

wowangel
China
About 2 months using the app
Growave replied July 4, 2023

Hi, the team at Women Angel and Colin,

We appreciate you taking the time to provide us with your thoughts. Even when the feedback is unfavorable, it provides us the chance to enhance our services, thus we value hearing from our clients.

We deeply regret any trouble or inconvenience you may have faced. We want every customer to have an excellent experience with our business, so we sincerely apologize if we didn't live up to your expectations.

To make things right, we would like to offer any solution to make you change your decision. Please reach out to us so that we can further discuss how we can resolve this matter to your satisfaction.

Once again, we apologize for any inconvenience caused and appreciate your feedback. We value your business and are committed to improving our services based on customer input.

Sincerely,
Aziz from the Support team.

Edited December 22, 2020

Too many issues with this app. Customer service only replies when a negative review is left. Products do not load and their developer messed up by page by deleting all of our tags from 2019. Deleting app!!!. I do not recommend it.

AMEKANA.COM
United States
Almost 2 years using the app
Growave replied December 29, 2020

Hi team at AMEKANA.COM

Thank you so much for taking the time to leave a review regarding your recent experience. We are disheartened to hear that we have disappointed you at some point and we deeply apologize for this inconvenience. 🙏🏻😞

We are sorry for not being prompt at the response when you reached out for assistance due to the time zone difference. It has always been a pain for us. We truly would love to take the opportunity to speak with you further and put an effort to rectify the situation. Normally it is not typical of us and we are ready to go above and beyond to resolve the issue and gain your faith back.

We have sent you emails personally and strongly hope to hear from you soon❤️

Thank you and have a great day!

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