Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customization options, and seamless Shopify integration. They value its ability to display social media content on their websites, particularly the tagging feature and video commerce. The customer service, especially from Fede and James, is highly praised. Merchants find features like shoppable Instagram feeds, tagged posts on product pages, and direct shopping from Instagram efficient. They also appreciate the tracking of user-generated content and conversions, but suggest improvements in analyzing the performance of such content.

May 24, 2020

Overall works great. But took a star off because I found all of a sudden it stopped loading on my store home page, so I had to log in to fix it. Also another star off because it looks like the developers have started removing some features that used to be available. For example I could tag up to 5 products before, now to tag 2 or more, I need a monthly subscription. Also there has been a limit added to how many photos you can tag with a product now. I am worried when I log in to this app a few months to a year later, all good functionality will be gone, and it will become a limited and extremely stripped down app like all the other Instagram app offerings in the Shopify app store.

NAYUKIDRAWS
Canada
Over 2 years using the app
June 12, 2018

Initially I would have rated 5 stars! It worked perfectly, until it didn't. Now, instead of an insta feed, I have a bunch of ugly question marks where the photos should be.
I emailed support and someone got back to me pretty quickly but never fixed the problem and then just stopped emailing.
I'm sad. :(

High Strung 1
United States
Over 2 years using the app
September 27, 2017

I am still evaluating if browsers would bother clicking on an intermediary site for hyperlinks to the shop...the idea sounds great but we need statistics to validate its impact.

72 Smalldive
Singapore
Over 1 year using the app
April 27, 2017

Great set up, good functionality.

Cons:
-Mobile experience isn't ideal, images get too small.
-Site went down today with no notice of an outage, and simply an error that it was under heavy load. Free is great, but it won't have all the support paid will.

Turtle Fur
United States
Over 1 year using the app
December 15, 2016

I liked the concept, though I thought it was just a way to allow users to click on an image in my Instagram which then takes them to the product in my Shopify store.

It does not do that and just takes them to a Snappt version of my IG. To me, that seems pointless, why have a link in my IG to a site that isn't my actual Shopify store, which is where I want potential customers to go anyways? Unless I'm not using the app properly, in which case I'd love someone to help me out.

E Cessories
Canada
About 1 year using the app
March 22, 2019

I like this app because it is free to use -- utilizes your Instagram feed (and/or hashtags) to curate your gallery. However we have two galleries, and Snapppt puts incorrect images in each, and takes a while for the page to load.

GoodGuyFlooring
United States
About 1 year using the app
March 12, 2020

Just installed the app for our webshop.
How do you show your Insta-feed on your website using Snapppt?
Please HELP.

cloudy apparel
Germany
10 months using the app
March 6, 2018

PRODUCT DOESNT UPDATE ON WEBSITE

Cnvsult
United States
5 months using the app
October 15, 2020

BE AWARE before you install and spend your time linking product pages to each IG post photo... If you're only using the Free version, you ONLY get to choose and link to 50 IG posts for free. You cannot change them or choose others instead once you've reached the 50 max. Quite disappointed!

Terra Powders
United States
About 1 month using the app
February 28, 2018

Still working my way thru as I I'm not seeing any engagements thru this process, but I'm determined and it's only been a cpl days! I do like the concept and functionality. What I don't get is that my customers now have to go to another site to click on a link to get to my site? Is that correct? Forgive my ignorance, like I said, it's been only a cpl days.

The Wud Shop
United States
About 1 month using the app