Intuitive Shipping , 316 reviews

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
October 21, 2021

The help team at Intuitive Shipping, especially Michael, is incredibly patient and dedicated to getting this App working just the way you want it. And they'll walk you through all the steps so you can make updates on your own and not be reliant on them to do it for you. The functionality of the app is just what we were looking for: robust flexibility in setting rates based on product types, customer locations, membership status, etc. We couldn't find anything else that was as seamless from membership signup to shipping discount. Because of the number of ways it can be configured, there is a bit of a learning curve and necessary patience and persistence to getting it setup properly. But that's why Michael and team are there!

garten Basket
United States
Time spent using app: 10 months
Intuitive Shipping Inc replied October 21, 2021

Wow, thank you for the kind words! Our team very much appreciates your feedback. It's great to hear that Intuitive Shipping is meeting your shipping needs and giving you the control and flexibility that you need. Our Customer Success team is always here any time you have a question or a concern.

Best regards,
Ron Anderson | Customer Experience Manager

October 21, 2021

Excellent app with substantial options with very responsive and friendly support! Highly recommended to anyone that need detailed or custom shipping options. Only thing missing (which I doubt is the developers fault) would be an option to sync of Shopify shipping costs (i.e. percentage discounts from published rates).

Gamezenter
United States
Time spent using app: 15 days
Intuitive Shipping Inc replied October 21, 2021

Thank you so much for taking a few moments to share your experience with Intuitive Shipping, and we're happy to hear you're enjoying it! With regards to Shopify shipping and discounts, unfortunately, due to the way that cart information is passed to our system, we currently don't have visibility of discounts and when they are applied.

Best regards,
Ron Anderson | Customer Experience Manager

October 19, 2021

We used this app to manage our relatively complex shipping rates and conditions. When we needed assistance, the Intuitive Shipping team was always there and so quick to jump on a call and help us find ways to fulfill our needs. Their support team is among the best there is. :)

Castellojeu.com
Canada
Time spent using app: Over 1 year
Intuitive Shipping Inc replied October 20, 2021

Our team really appreciates your praise! Thank you for taking time to write about your experiences with Intuitive Shipping. We're here to answer your questions and help you succeed with shipping, so please reach out to us at any time!

Best regards,
Ron Anderson | Customer Experience Manager

October 12, 2021

Great app that's helping select the correct shipping rates based on any variable. Since my shop sells various products with different dimensions, I need to be able to change the shipping rates based on what's being added to the cart (as a selection of products needs larger shipping boxes than others, which increases weight). This app does the job. The trial period was very convenient and the support has been great.

Epyflora
Netherlands
Time spent using app: 16 days
September 21, 2021

Does what it suppose to. Although it might appear tricky to set up, the tech support is very helpful so not really an issue.

Provenance Village Butcher Delivery
United Kingdom
Time spent using app: 4 months
Intuitive Shipping Inc replied September 23, 2021

Thanks for taking time out of your day to share your experiences with Intuitive Shipping and for helping others to make an informed decision. We really appreciate it! If we can help with anything further, please let us know.

Best regards,
Ron Anderson | Customer Experience Manager

September 19, 2021

I use Intuitive Shipping in all of my stores, if you sell more than one shape product - or to more than one location - this app is for you. Customer Service is hands down the best too!

Mason Jar Merchant Canada
Canada
Time spent using app: 7 days
September 16, 2021

Great software for even the most complex scenarios. While it was a bit complex to set up, Intuitive has amazing support and helps every step of the way. Quite unusual for most of the apps we use in this space, especially for the price. Using this software I'm able to give customers the best possible rates with minimal risk, thank you Intuitive!

Pixiedust Shopper
United States
Time spent using app: 4 months
Intuitive Shipping Inc replied September 16, 2021

Wow, thank you for the amazing review! It's great to hear Intuitive Shipping is contributing to your store's checkout experience. Don't be a stranger! Reach out whenever you need help or have a question.

Best regards,
Ron Anderson | Customer Experience Manager

September 2, 2021

Due to our multiple shipping profile needs, Intuitive Shipping came to the rescue. Their team spent several days with our web developer in helping to get their app up and running perfectly. Now everything is automated with a simple scenario based rule. It took a little bit of getting used to, but now our staff collectively can update products on the fly that triggers the right shipping method every time! Thank you guys! This app is a life saver!

Southern Chainsaw & Mower Parts
United States
Time spent using app: Over 1 year
August 28, 2021

Always the best most helpful customer service who are always ready, willing and able to help - no matter how complicated the shipping standards are that we dream up! Great app all around.

Domaci
United States
Time spent using app: Almost 3 years
August 27, 2021

Great app and great customer support. I like the companies that always work on improving their services and meet their client's needs. Thank you!

Chic Homz
Egypt
Time spent using app: 5 months
Intuitive Shipping Inc replied August 27, 2021

Thanks for the awesome review! We're happy to hear you're loving the app. Our support team appreciates the kind words, too. We're here to help whenever you need assistance!

Best regards,
Ron Anderson | Customer Experience Manager