Intuitive Shipping , 424 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced control over shipping configurations, allowing for custom rates based on various factors. It's praised for its user-friendly interface, accurate estimates, and efficient handling of complex shipping needs. The app's "Smartboxing" feature and shipping strategy review are also highlighted. Merchants commend the proactive and responsive customer support, noting significant time and effort saved in managing shipping processes.

January 3, 2018

Intuitive Shipping is by far the most well designed and versatile app for customizing shipping options. User friendly yet powerful, this app has saved us countless hours and has provided multiple options not available on other similar apps we've tried. In addition, the support staff is responsive and eager to help.

Amkha Seed
United States
Over 1 year using the app
May 6, 2020

We misconfigured our shipping settings so I had to reach out to customer service for help. Paul not only found the problem quickly, but he also helped us fix it too. I wish all companies had the customer service Intuitive Shipping has! Thanks again!

Card Cavern Trading Cards, LLC
United States
Over 1 year using the app
Edited March 25, 2020

We use multiple apps for our businesses and personal use, and hands down Intuitive Shipping gives the best customer support! Thank you, Thank you!

The Idaho Painter
United States
Over 1 year using the app
March 29, 2022

If everyone had customer service like these guys the world would be a much better place, any issues I have, dealt with swiftly & professionally, I have recommended this app to many shopify users and will continue to do so!

Clickinituk
United Kingdom
About 1 year using the app
Intuitive Shipping Inc replied March 29, 2022

Wow, thank you for that! We take pride in the passion we have for making your experience with Intuitive Shipping both pleasant and fruitful for your business. It's amazing to hear that your experience has been so positive! If we can help with anything, please reach out to our support team. And thank you so much for the recommendations!

Best regards,

Ron Anderson
Customer Experience Manager

April 6, 2020

This product and the support are unreal...Joel and his team have done nothing less during these trying times than offer the greatest customer service I have ever seen. Thank you! Highly recommended!

inchofmetal
United States
About 1 year using the app
February 13, 2020

Best support I've seen anywhere! This is also a very powerful app and gives you full control over every aspect of your shipping procedures. After trying out most of the shipping apps on the shopify store this is by far my favorite.

Kwik-Hang Curtain Rod Brackets
United States
About 1 year using the app
December 11, 2017

This app does everything I need, and does it very well! I have a store with multiple suppliers and use all of their shipping procedures, which are all different to one another. The ability to segment products from certain suppliers, and then segment further within that makes shipping to multiple postcodes and zones a breeze.
The customer support is the best I’ve seen from and Shopify App! Joel is super patient and understand of individual needs and more than happy to help. The biggest part of the store setup that Joel has helped me with is the custom rules, where, if a setting in the app doesn’t exist, and very simple in ordinary mathematical calculation can be added to a “special rule” section of your process, eg; vendor / 1 x weight x $, or something to that effect... this allows specific rules for certain products.
I can’t be more happy with a shipping app, it’s everything I want, and everything I’ll need for all my future suppliers.
If you need flexible strong customisable shipping scenarios made, this is your app. Don’t mess around stressing for the cheapest, there’s a reason this is a paid app, it works and works well!!

Ozzie Trampolines
Australia
About 1 year using the app
February 18, 2020

Paul and his staff are exceptional. They are very helpful and have helped me set up every scenario that we've needed so far in just a few minutes. They give great instructions and are always willing to check to be sure you've done it correctly. I would recommend this app to any business!!

dottie

Equithrive
United States
About 1 year using the app
March 9, 2022

This is the best app out there for presenting shipping rates to customers if you have lots of products and different shipping scenarios. It also integrates with Shipstation for rates, if you use that. Customer service is phenomenal!

Majestic Water Spouts
United States
About 1 year using the app
Intuitive Shipping Inc replied March 11, 2022

Wow, thank you for this! It's great to hear you're taking advantage of our ShipStation integration. If you have any questions or run into any concerns, our team is here to help!

Best regards,

Ron Anderson
Customer Experience Manager

November 23, 2021

From start to finish, I am COMPLETELY blown away by Intuitive Shipping! First let me say...it's so CRAZY to me that with as advanced (and "expensive") as Shopify is that they haven't developed a way for users to create shipping scenarios right within the app. I guess that's a good thing for app developers, but I digress. I needed help with getting some shipping settings together after launching two new products on my store. The guys at Intuitive Shipping (Hey Greg and Paul) literally saved my butt! The customer service was on POINT. They delivered fast. They broke down how to use the app. I could go on and on and on! Simply put: I am 100% happy with my decision to add them to my store and will be referring them to others who I know could benefit from this app. TRULY impressed (and GRATEFUL). Wish I could give you TEN stars! You guys rock!!

FIX'D
United States
About 1 year using the app
Intuitive Shipping Inc replied November 26, 2021

And we are completely blown away by this review! Wow!! Thank you so much for your amazing feedback. Everyone on our team sincerely appreciates that you took the time to share this. If you have any questions at all about Intuitive Shipping, please don't hesitate to reach out to us. We look forward to working with you!

Best regards,

Ron Anderson
Customer Experience Manager