Intuitive Shipping , 422 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced and customizable shipping solutions, including multi-box, domestic and international, and oversize items. They praise its Smartboxing feature and Scenarios function for their accuracy and versatility. The app's detailed input options for box dimensions, weight, and cost are appreciated for enabling precise shipping calculations. Merchants find the interface user-friendly and the customer support team responsive and helpful. Many report significant improvements in control over shipping charges, leading to time and cost savings. It's particularly recommended for businesses with complex shipping needs.

December 16, 2020

Absolutely the best shipping app for complex shipping scenarios. Michael was excellent with support, always responding quickly and thoroughly to any question. We love the fact that it can handle our specific needs no matter the product combination. Great for stores that need to define their own shipping times to account for processing and those that pass shipping discounts on to customers. Thanks guys!

The Sugar Cookie
United States
About 1 year using the app
February 24, 2021

This app has provided THE solution to our complex shipping requirements. Once configured, the smartboxing algorithm really improved the delivery service options and rates returned for our customers. It integrates well with our UPS carrier negotiated rates. The support team provided excellent customer support as we worked through all of the configuration and testing.

livingworks-connect-USA
United States
About 1 year using the app
November 30, 2017

This app is exactly what I was looking for! It's the only app (that I've been able to find - and trust me, I did a BIG search) to address the serious deficits in Shopify's shipping rate calculations for Canadian businesses. Before using Intuitive Shipping, I had only one default shipping box (which was huge to fit my biggest product), which meant that I would be charging clients buying only a wallet, $30-60 for shipping. Of course, that scared away a lot of potential business. When I got Intuitive Shipping, I was able to add dimensions to each product so that it would choose boxes that were better suited to the product that I was shipping - and charge the customer a reasonable shipping amount. My first sale post-installation/set-up of the app, the difference between my actual shipping price and the rate that the customer was charged was only 2 cents! Finally, I want to thank Joel (one of the co-founders) who spent hours with me helping me to set up my shop and my shipping settings via Skype. In summary, I would HIGHLY HIGHLY recommend this app to any Canadian businesses who are looking to improve their shipping rate calculations in their store. Thanks Joel!

Bintik Bintik
Canada
About 1 year using the app
November 12, 2020

Love working with these guys! Very prompt in answering questions and finding solutions for my website issues. My site just went live recently and the rates during testing were accurate. No other app does what Intuitive Shipping can do and for a good price. Looking forward to a long and prosperous relationship with this company. Thanks so much!

Sandee's Memories & Collectibles
United States
About 1 year using the app
Edited November 23, 2021

Market of Home
UPDATE: So the guys prove once again that they are very good what they do and got a terrific customer support. Thanks! Hi! So i have this app for 1 month now, i just started my monthly fee period. It is really helping me out to edit all the shipping rates through my store and able to give all the necessary information to my customers. I had some question regarding the Shipping Scenarios and Combining Shipping Rates and book a video meeting with them (Paul and one of his other colleagues) and they helped me out a lot. Finally i was able to understand the logic behind the shipping methods. So yes i am truly recommend you this app and the supporting team as well. 5 star guys! Thanks
Best regards,
Gabor from Hungary

Market of Home - Ahol otthonra lelsz
Hungary
12 months using the app
Intuitive Shipping Inc replied November 2, 2021

Gabor, thank you so much for the kind words and the great review! Our support team is not happy unless you are confident in your setup. We're glad you were able to take full advantage of our live, one-on-one support option. If you need any further assistance with your Scenarios and rates, we're here for you.

Best regards,
Ron Anderson | Customer Experience Manager

May 3, 2022

We used this app to integrate with out wholesale portal and then of course with our normal retail shopping cart as well. We've got different shipping zones including Canada. Along with the great help from their customer service, the app works great!

The Rope Co
United States
12 months using the app
Intuitive Shipping Inc replied May 4, 2022

Thank you for taking a few moments to leave a review! We're glad to hear you were able to get Intuitive Shipping optimized for your shipping requirements, and that our team was able to help you get set up. If you have any questions or need help with anything further, please don't hesitate to reach out to us!

Best regards,

Ron Anderson
Customer Experience Manager

January 17, 2019

This app is great for managing anything beyond a very basic shipping setup. If your store uses multiple box sizes for shipping, this app will choose the best box size for each order. The interface is very intuitive, and if anything doesn't make sense, Joel provides timely and professional support. Overall, this app is a lifesaver.

Roping Store
United States
12 months using the app
October 23, 2020

This app combines the functionality of 2 apps we used before, saving a bit of money but the best part is that we've never been able to calculate shipping rates as accurate as we have with this app. Support is stellar and quick to answer any questions and help out when you have a specific scenario in mind. I'm glad we found you!

Funky Moose Records
Canada
11 months using the app
February 17, 2022

Excellent customer service, the team is very helpful and responds quickly to any modifications we need.

Moog Audio
Canada
11 months using the app
Intuitive Shipping Inc replied February 23, 2022

Thank you for sharing this! We're happy to hear you're getting the help you need. Our team is here for you if you have any other questions or if you run into any challenges with your setup.

Best regards,

Ron Anderson
Customer Experience Manager

August 5, 2021

Fantastic app, fantastic team and support! We have complex rules that Intuitive is able to handle. I've been through many of the other available apps and this is the best one out there. Kudos to the team and highly recommended!

Voomi Supply
United States
11 months using the app