Intuitive Shipping , 426 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced control over shipping configurations, allowing for custom rates based on various factors. It's praised for its user-friendly interface, accurate estimates, and efficient handling of complex shipping needs. The app's "Smartboxing" feature and shipping strategy review are also highlighted. Merchants commend the proactive and responsive customer support, noting significant time and effort saved in managing shipping processes.

December 12, 2017

wow! would get this app for its customer service alone. on top of the best service we have ever gotten by any shopify app, you'll also get the probabely best shipping app for shopify on top. it's smartly designed to give you all the creative power for your shipping rules without having to be a coder. joel helped us sketch the outlines - the rest is just a couple of clicks (read: rule clones) away... and - did i mention the 5star customer service yet?!

Diamond Pride
Germany
8 months using the app
December 19, 2018

This has been the best App!! The support and setup were easy and if I had any problem even if it was something that went wrong with Shopify over the weekend, they helped fix it ASAP. Truly the best App and support I have worked with.

Fire Safety USA
United States
8 months using the app
February 23, 2022

Since switching to Shopify, Intuitive Shipping has been invaluable to us. The app gives us the flexibility to provide almost any scenario to our customers. Their customer service team has been very helpful and patient as well, before, during, and after the setup process.

Boat & RV Accessories
United States
8 months using the app
Intuitive Shipping Inc replied February 25, 2022

We really appreciate this! Thank you for the kind words about our support team. We love helping merchants succeed at shipping, so we're glad to hear Intuitive Shipping can handle your shipping strategy, no matter how complex. Our team is here to help whenever you have a question or a concern.

Best regards,

Ron Anderson
Customer Experience Manager

June 12, 2023

We reached out to Intuitive when we realized that Shopify's shipping feature wouldn't cut it for the complicated shipping scenarios of our B2B website. We are among the early adopters of Shopify B2B and Intuitive did not have an out-of-the-box solution for our percentage-based shipping tiers. However, Intuitive's team worked very closely with our web developer to ensure their app works on our checkout page. Their work ensured that we could launch our website with confidence. The app itself has several conditional rules that would fit the needs of most businesses. Their customer service is extremely responsive and follows through to make sure the solution is implemented. Thanks, Intuitive team!

SUNPAN CANADA
Canada
7 months using the app
Intuitive Shipping Inc replied June 16, 2023

It's great to hear our team was able to work with you on a solution to this B2B problem, and that things are working the way you need them to, and we're happy to hear you've been getting help you need quickly. If any new issues arise or you just have a question about Intuitive Shipping, please don't hesitate to reach out to our support team!

Best regards,

Ron Anderson
Customer Experience Manager

January 24, 2020

We have worked with other shipping apps before and never been able to find a single, affordable app that answered all of our shipping needs. Intuitive Shipping is incredibly flexible and enables us to make shipping rules that are as simple or as complex as we need them to be. Besides, their support is superb. Really a terrific product!

Midcurrent
United States
8 months using the app
March 12, 2021

App has worked great from the start, and customer support is the best I've ever gotten with a Shopify app. Five stars, absolutely.

Bandit Fitness
United States
8 months using the app
November 5, 2022

We have been using this app for some time now and it has been a real lifesaver. We ship a lot of products that have restrictions and cannot be shipped by air, no problem, we only have to add a tag to the product and it will restrict the shipping choices to the allowed method. We aren't using true cubic shipping but we have set up scenarios where we tag products that are light but bulky so that it calculates the shipping using different package sizes thereby returning a more accurate shipping charge. In short, its very versatile and has allowed us to stop loosing money on bulky items without having to pad weights. I also really like the fact that it is easy to troubleshoot errors because you can see any instance where no rate was returned and see the reason for the error (missing product weight, invalid zip code, etc.) The support has also been very good.

merriartist.com
United States
8 months using the app
Intuitive Shipping Inc replied November 7, 2022

Thank you for sharing this thoughtful and detailed review, and for helping others with similar shipping requirements make an informed decision. We know you have a choice, and we're happy to hear that Intuitive Shipping is giving you everything you need to manage your complex shipping requirements and save you money. Our support team is always here if you need help with anything, so please don't hesitate to reach out.

Best regards,

Ron Anderson
Customer Experience Manager

Edited November 13, 2018

I love this app! I have tried almost every shipping app in the store... yes, I've probably tried that one and none of them are as reliable and straightforward as Intuitive Shipping. In fact, the only thing better than the app, is the customer service. Joel is extremely helpful, responsive, transparent, and friendly. I wish that he could be my CS rep for all of my apps.

For whatever reason, my company has some of the most complicated shipping rules that have ever existed. I've driven other developers to the edge of crazy, but, to my recollection, Joel was able to accomplish every single one of my tasks with grace. He wasn't stumped for longer than a few seconds and if something couldn't be done the initial way I thought it should be, he helped me find a solution, every time of which, was better than the original.

Do NOT waste your time trying others. Just simply use Intuitive Shipping! I guarantee you will be happy you did.

BodyHealth
United States
8 months using the app
May 24, 2023

I cant say I have worked with many app support teams but the people I have dealt with here are all you could want. Knowledgeable, quick to reply, happy to keep helping as you are setting it up and testing. Really top notch, and super friendly.

As for the app, if you are sending overseas and being charged by weight or volume, its an absolute no brainer. This app easily pays for itself after a couple of orders. Once you get your head around it, easy to use and understand. Very happy with the app and the team who support it.

AniMac
United Kingdom
7 months using the app
Intuitive Shipping Inc replied May 29, 2023

We really appreciate you taking the time to share your experiences with Intuitive Shipping, and we're pleased to hear they have been so positive. Our entire team appreciates the kind words about our app and the level of support you have received when you've needed it. Thank you! We're here to help if you should come across an issue or just have a question about Intuitive Shipping.

Best regards,

Ron Anderson
Customer Experience Manager

May 7, 2021

Intuitive shipping is a great app, it is pretty simple and straightforward. The support is outstanding!

Le Marché Lola Rosa
Canada
8 months using the app