Intuitive Shipping , 421 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced and customizable shipping solutions, including multi-box, domestic and international, and oversize items. They praise its Smartboxing feature and Scenarios function for their accuracy and versatility. The app's detailed input options for box dimensions, weight, and cost are appreciated for enabling precise shipping calculations. Merchants find the interface user-friendly and the customer support team responsive and helpful. Many report significant improvements in control over shipping charges, leading to time and cost savings. It's particularly recommended for businesses with complex shipping needs.

February 23, 2022

Since switching to Shopify, Intuitive Shipping has been invaluable to us. The app gives us the flexibility to provide almost any scenario to our customers. Their customer service team has been very helpful and patient as well, before, during, and after the setup process.

Boat & RV Accessories
United States
8 months using the app
Intuitive Shipping Inc replied February 25, 2022

We really appreciate this! Thank you for the kind words about our support team. We love helping merchants succeed at shipping, so we're glad to hear Intuitive Shipping can handle your shipping strategy, no matter how complex. Our team is here to help whenever you have a question or a concern.

Best regards,

Ron Anderson
Customer Experience Manager

January 24, 2020

We have worked with other shipping apps before and never been able to find a single, affordable app that answered all of our shipping needs. Intuitive Shipping is incredibly flexible and enables us to make shipping rules that are as simple or as complex as we need them to be. Besides, their support is superb. Really a terrific product!

Midcurrent
United States
8 months using the app
March 12, 2021

App has worked great from the start, and customer support is the best I've ever gotten with a Shopify app. Five stars, absolutely.

Bandit Fitness
United States
8 months using the app
November 5, 2022

We have been using this app for some time now and it has been a real lifesaver. We ship a lot of products that have restrictions and cannot be shipped by air, no problem, we only have to add a tag to the product and it will restrict the shipping choices to the allowed method. We aren't using true cubic shipping but we have set up scenarios where we tag products that are light but bulky so that it calculates the shipping using different package sizes thereby returning a more accurate shipping charge. In short, its very versatile and has allowed us to stop loosing money on bulky items without having to pad weights. I also really like the fact that it is easy to troubleshoot errors because you can see any instance where no rate was returned and see the reason for the error (missing product weight, invalid zip code, etc.) The support has also been very good.

merriartist.com
United States
8 months using the app
Intuitive Shipping Inc replied November 7, 2022

Thank you for sharing this thoughtful and detailed review, and for helping others with similar shipping requirements make an informed decision. We know you have a choice, and we're happy to hear that Intuitive Shipping is giving you everything you need to manage your complex shipping requirements and save you money. Our support team is always here if you need help with anything, so please don't hesitate to reach out.

Best regards,

Ron Anderson
Customer Experience Manager

Edited November 13, 2018

I love this app! I have tried almost every shipping app in the store... yes, I've probably tried that one and none of them are as reliable and straightforward as Intuitive Shipping. In fact, the only thing better than the app, is the customer service. Joel is extremely helpful, responsive, transparent, and friendly. I wish that he could be my CS rep for all of my apps.

For whatever reason, my company has some of the most complicated shipping rules that have ever existed. I've driven other developers to the edge of crazy, but, to my recollection, Joel was able to accomplish every single one of my tasks with grace. He wasn't stumped for longer than a few seconds and if something couldn't be done the initial way I thought it should be, he helped me find a solution, every time of which, was better than the original.

Do NOT waste your time trying others. Just simply use Intuitive Shipping! I guarantee you will be happy you did.

BodyHealth
United States
8 months using the app
May 7, 2021

Intuitive shipping is a great app, it is pretty simple and straightforward. The support is outstanding!

Le Marché Lola Rosa
Canada
8 months using the app
January 28, 2019

The support was incredible ....The app support and rules was perfect for the shipping rates! I recommend it for every business for sure !

Raisman Corporation
United States
8 months using the app
November 10, 2021

This is an excellent shipping automation app. We had some specific scenarios that we needed to build for our products and packaging and this app handled it easily. Paul from the Intuitive Shipping Team was an excellent help and took care of our hiccups promptly. Very impressed and looking forward to continuing to work with them long term!

Shine LED
United States
7 months using the app
Intuitive Shipping Inc replied November 10, 2021

Thank you for the kind words! We're thrilled to hear Intuitive Shipping is helping you achieve the shipping setup you need. Our support team is ready to answer any future questions or address any concerns that come up.

Best regards,

Ron Anderson
Customer Experience Manager

April 8, 2021

Amazing service from Paul. I had a whole bunch of unique requirements for my shipping that no other app could handle. He set everything up in less than a day and saved me weeks of stress and headaches. He was very patient and accommodating with my crazy requests and replied to all my questions super quickly. So happy I found this app. Thanks so much!

Aspen & Echo
Canada
7 months using the app
February 4, 2019

Amazing support team! If you need many rules for different shipping rates, Intuitive Shipping is definitely your best choice. Special thanks for the support team!

Solutionz
Kuwait
7 months using the app