Reviews (142)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its automation in inventory management, replacing manual spreadsheets with accurate forecasting tools to prevent overstocking and stockouts. The intuitive interface simplifies operations like purchase order creation, while responsive support enhances the user experience. Its robust integration with Shopify and customization options support complex operations, improving stock management, cash flow, and informed decision-making, contributing to business growth and customer satisfaction.
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Brilliant software. Helps us to analyse sales data and optimise stock
Hey there,
Thank you for sharing your kind feedback about our software! 😊
We are delighted to hear that it’s helping you gain valuable insights into your business performance and manage your inventory levels more effectively. Customer feedback inspires us to keep refining our software to better support our customers.
Please do not hesitate to reach out if you need assistance, our team is always here to help.
Best regards,
Ade
Inventory Planner by Sage Team
Professional top level app with Top support. All we need is here. We use this app the last 3 years.
Hey there,
Thank you for your fantastic review! We're thrilled to hear that our app has met your needs for the past three years. Providing top-level support is our priority, and we truly appreciate your loyalty.
If you ever need anything, we're here to help!
Best regards,
Ade
Inventory Planner by Sage Team
I have a love-hate relationship with this app. The basic functions of being able to make and send POs, and see/sync inventories and invoices is great. The forecasting is so-so, and doesn't always display the data you need to see. Integration is also a PITA if you have a complicated store with multiple warehouses, and 3rd party fulfillment...I turned the 3P warehouses off in the settings, why are you still importing their inventory and variants?
Customer service is also lacking. You CAN'T call them. There isn't a number. So you're stuck sending chat messages, waiting for a response, then playing chat tag for days. I've also gotten incorrect information, with them not knowing they had some functionality that I found by clicking around, and being misinformed about how some apps integrate.
This app does save me time, but if I had the time to find another similar app, I'd jump ship.
Hi there,
Thank you for taking the time to write a review, it's a shame to see a love-hate relationship with our software, but your feedback is appreciated and it is always useful to hear genuine experiences from customers.
We are limited by what we can do regarding the setup of products from an external system, however I understand that we have provided guidance on how to align IP with that system so that the issue can be overcome. In addition to this I will make sure that we reach out to you and check that you have everything you need in relation to that matter.
Finally in relation to your feedback about forecasting, it would be great to get more information about the data sources you would like to see, we will ask about this when we reach out to you.
Kindest regards,
Ade
Inventory Planner by Sage
Jansen did a great job walking through a workflow issue of ours in real time to help resolve my issue. Not only was the explanation thorough, he's been extremely helpful following up and providing step by step directions for us to use as a resource internally.
Every time I've reached out to their support team, they are timely, courteous, and resourceful.
Hi there,
Thank you so much for taking time out to write a review for Inventory Planner by Sage. We always love hearing from customers 🥰
It is also really nice to hear that Jansen has been such a star! I will be certain to let him know you have mentioned him in a review, it is also lovely to see that you have had a great experience with the wider support team.
Thank you!
Best regards,
Ade
Inventory Planner by Sage
Inventory Planner is good for stock forecasting and it's good to have a function to integration Amazon and manage the Amazon FBA PO in one app.
Hi there,
I just wanted to review out and say thank you for your positive review, it is always great to hear from our customers!
It certainly sounds like you are seeing the benefits of the software and it's many integrations! In your case Amazon.
Thanks again,
Ade
Inventory Planner by Sage
Inventory Planner is not robust enough for our needs and has a lot of bugs. Customer support is lacking after the initial training period. Once the initial training period is over the people who were helping resolve the issues just refer you to the standard support option. This app requires a lot of manual work to see the accurate results, and you need to be using the platform for over one year for accurate information as they can't factor stockouts from Shopify or Shiphero. One example of manual work that is needed to see accurate results is reviewing data for seasonal products vs new fasting selling items. We are a clothing brand so our default method is seasonal, but the app doesn't have the ability to use a different method for products that haven't been in our catalog for a full season without a lot of manual overrides.
Works well for forecasting!
Hi there,
Thank you for taking time out to write a review! We're glad to hear that Inventory Planner is working well for your forecasting needs.
If you ever have any questions or need support, we're always here to help! 😊
Kindest regards,
Ade
Inventory Planner by Sage Team
Very helpful advice from Nathan, totally understood the assignment and executed with aplomb!!
Hey there,
Thank you for your review!
It is great to hear that Nathan provided such effective support! He always approaches challenges with confidence and expertise, ensuring everything is handled smoothly.
We truly appreciate your feedback and are glad he could assist you. Please do not hesitate to let us know if you ever need anything else!
Kindest regards,
Ade
Inventory Planner by Sage Team
Just signed up for this, excited to see how it all works!
Hi there,
Thank you so much for taking time to write us a review!
It is great to see you are ready to see how the software can help you 😎
Please be sure to reach out to us via the Chatbot if you need any help from our Support team.
Thanks again!
Kindest regards,
Ade
Inventory Planner by Sage
When first getting to know the platfrom, it does seem like its a lot. But, once you know what you are looking at, all of that information starts coming together.
The only issue I have had so far was a variant/product issue where variats were loading as their own product rather than under the same product. I reached out to Customer Service and Jansen was the one who responded. We must have worked on this issue for 6+ months together, along with his engineering team. They did not give up until the issue was resolved. There was always constent communication between Jansen, the engineering team, and myself during the process.
If any other issues arrise I will be going to Jansen for assistance. I have been assisted by other customer service representatives before but since Jansen has more in-depth knowledge about our Inventory Planner, that I will contact Jansen for any further issues or questions.
Hi there,
Thank you for taking the time to share your experience with using Inventory Planner. We're glad to hear that once you became familiar with the system, the information began to come together for you.
We appreciate your patience and understanding regarding the variant/product issue you encountered. It’s wonderful to hear about the support you received from Jansen and our engineering team. We’re committed to providing persistent and effective solutions, and your feedback highlights the lengths we go to ensure our customers' satisfaction.
We’re delighted that you had consistent communication throughout the resolution process. Jansen's dedication to resolving your issue and his in-depth knowledge of Inventory Planner are truly commendable, and we’ll be sure to recognize his efforts.
Your loyalty to Jansen for future assistance speaks volumes about the quality of support he provides. While we hope you won't encounter further issues, please know that our entire customer support team is always here to support you with any needs you may have.
Thank you again for your detailed and thoughtful review. Your feedback is invaluable in helping us continue to improve our platform and services.
Best regards,
Mike G.