Reviews (141)

Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust inventory management and forecasting capabilities, especially beneficial for businesses with multiple locations or large SKU numbers. It's noted for its responsive customer service and excellent support resources, though some find it initially complex. The app's ability to integrate with other systems is also valued. Despite some finding the cost high, its extensive features make it a recommended choice for many.

February 21, 2024

Initially, I cannot recommend it to customers who use ShipHero. Considering its price, the system and implementation have been difficult. A simple matter has been made really complicated. Training costs $5000, where basic things are explained, but for the most part, I have had to dig out the answers myself. Pricing is based on revenue and does not meet expectations.

Customer service has been quick on the part of Inventory Planner. It's unfortunate that training is done by a third party and they are unable to answer more challenging questions.

I recommend first exploring lighter options such as Fabrikator.

Dick Johnson
3 months using the app
May 23, 2023

The app itself is helpful, but I've never seen slower support.

After our trial phase I wanted to sign up as paying customer and could not log in due to a technical issue being redirected constantly to the "end of trial" phase page.

No replies whatsoever from the support. Not what you expect from such an app.

Maison Baum
8 months using the app
Inventory Planner by Sage replied May 25, 2023

Hi Maison,

Thank you for your feedback, I'm really pleased you find the app useful and you're looking to migrate from your trial to use the app as a paid-up customer.

Regarding the slow response times, due to your location, you were connected with one of our representatives in the UK. Looking at your conversation history your last message was late in the evening our time so she had finished work for the day. Since then we've reached out a few times, but have heard nothing back. Off the back of this review, my colleague has reached out again, hoping to make contact.

Hopefully we can connect with you as we'd love to welcome you as a customer and see you grow and thrive on Inventory Planner.

Tom (Inventory Planner by Sage)

June 10, 2023

The app is very useful. Dated UI but overall functional. Support and billing, however, is a nightmare.

If you're a new customer signing onto their new pricing model and the setup is correct from the start, you'll likely enjoy the product.

If you have any questions or need assistance with your account, buckle up and get ready to have your patience tested. Repeatedly.

For most customers this will be an important pieces of their tech stack. And once integrated for inventory management, the cost and hassle of switching to another tool means customers are a little locked in. In my experience that lock in risk is not offset with good support times or follow through. Fingers crossed that improves.

June Home Supply
United States
About 2 months using the app
Inventory Planner by Sage replied June 12, 2023

Hi there,

Firstly, I'm glad you're finding Inventory Planner useful.

I've spoken to our success team who you have been engaging with regarding migrating your accounts from one to another which I understand, for the most part, we've been able to complete.

There are some remaining issues which we're working with you on, and as a result of which, we're reviewing our processes to make things more straightforward onward for you and our other customers. Whilst not your aim from the outset, we do appreciate your partnership, specifically your candor and feedback which allows us to evaluate the above.

We are committed to doing the right thing, for your business, and beyond.

Thank you,
Tom (Inventory Planner by Sage)