Reviews (152)

Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust inventory management and forecasting capabilities, praising its seamless integration with platforms like Shopify and Amazon. It offers detailed analytics on sales, costs, and profits, with customizable features to suit specific business needs. Reviewers consistently commend the responsive and effective customer support, especially for resolving complex issues and implementing user feedback to enhance the app's functionality.

December 21, 2024

This app ended up being useless for us, a huge waste of time and money. Be careful what you commit to, make sure you have an out if you can't use it.

We couldn't generate accurate forecasts that take into account the seasonality of our product. When set to last sales, which was originally recommended by the IP team, it dramatically over forecasted sales and reorders. The other two methods didn't ...

TA3
United States
10 months using the app
Inventory Planner by Sage replied January 7, 2025

Hi there,

Thank you for providing such detailed feedback. While we understand the challenges you’ve encountered, we want to emphasize that we provided training to the team ...

Edited September 12, 2022

Inventory Planner was great before it was acquired by Bright Pearl. Now they are trying to lock their loyal customers into contract with terrible customer service and little feature updates. If you don't currently use this app, I don't recommend them. Bright Pearl is a terrible parent company. Try something like Cogsy.

Sivana
United States
Over 10 years using the app
Inventory Planner by Sage replied September 16, 2022

Hi there,

Thank you for your feedback, we really appreciate hearing it - especially from our customers who have been with us for so long.

I'm sorry that you feel we've gone ...

Edited December 20, 2022

Held hostage on a 12 month contract with Brightpearl on this Inventory Planner app, was paying about $300/month and they jacked it up over $600/month and required us to sign a 12 month contract. All this during our busiest time of year here in Q4, and threatened to shut down our account if we didn't renew even with asking to push the renewal to January 2023. Software isn't bad, but the service ...

Parker Clay
United States
Over 5 years using the app
Inventory Planner by Sage replied December 15, 2022

Hi Parker,

Thank you for your feedback, I'm sorry to hear that it's not more glowing however.

To give you a view from our perspective, we advised you that we were changing ...

February 11, 2024

It is with a heavy heart that I am giving Inventory Planner a 1-star review.

We have been using Inventory Planner for over 4 years now and in that time we enjoyed all of the great features it had to offer. There is a lot of data to play with, and we finally set it up just the way we wanted.

Unfortunately, when our team inquired about negotiating a yearly contract (as opposed to the monthly ...

George and Willy
Hong Kong SAR
Almost 3 years using the app
Inventory Planner by Sage replied July 5, 2024

Hi there,

Thank you for sharing your feedback. I understand that you were informed about the implementation of the GMV pricing model for new and existing customers of ...

November 7, 2022

Be wary merchants! They try to force a new, over 2.5x priced, year long contract by threatening to close the service in a few days if you don't sign their deal.

Hifitalo
Finland
Over 2 years using the app
Inventory Planner by Sage replied November 8, 2022

Hi there,

Thank you for your feedback, however I'm sorry to hear that it's not under happier circumstances.

I've spoken with your Account Manager who has informed me that due ...

June 27, 2023

Did not work - inventory in IP didn't match Amazon or other sales channels inventory. When I requested a refund - they were less than helpful, even though the only thing the app helped us with was confusing our true invenetory numbers

Uther
Canada
Over 1 year using the app
Inventory Planner by Sage replied June 28, 2023

Hi Uther,

Thank you for your review, I'm sorry you're not reporting a more positive experience however.

Taking a look into your account, you connected your Amazon account ...

June 28, 2023

Awful experience, dreadful service and woeful project management. 6 months after signing up we are still waiting to use the tool. They seem incapable of managing a project or providing any form of support.

Bedfolk
United Kingdom
Over 1 year using the app
Inventory Planner by Sage replied June 29, 2023

Hi there,

Thank you for your feedback, I'm sorry to hear about the delays you're experiencing.

Not to make excuses in any way, but the setup for your account is more ...

August 25, 2021

I used this app to help with controlling stock levels in real time but once stock had been updated through IP the total would not decrease until I manually uploaded the accurate numbers . When I asked about the problem I was told to contact Shopify and play email tag . If you are looking for this to actually track anything look at another app first.

Steam Whistle Employee
Canada
About 2 years using the app
Inventory Planner by Sage replied August 25, 2021

We're sorry to hear about your experience using Inventory Planner. Unfortunately the functionality you describe is not something we support. Shopify acts as master of ...

August 17, 2023

THIS APP DOES NOT DO WHAT IT IS DESIGNED TO DO.

The logic this software uses is fundamentally flawed and there doesn't seem to be any fix for this. Once you realize this you will spend days going back and forth with their support chat as they only respond once every 4 hours if your lucky.

If your products have a long lead time (in our case 3 months) and you sell out of inventory during this time ...

Auberge Designs
Canada
9 months using the app
Inventory Planner by Sage replied August 29, 2023

Hi there,

Thank you for your feedback, I'm sorry to hear it's not very positive however.

I've taken a look into your conversation history with our Support team and it looks ...

January 11, 2023

Very buggy, overly complicated. Data was not reliable. And support team was totally unhelpful. I've also also hear sketchy sales practices on raising prices drastically once you are on. (As they know it's hard to stop using it once you have migrated all orders, data, etc.)

Amberjack
United States
5 months using the app
Inventory Planner by Sage replied January 12, 2023

Hi there,

Thank you for your feedback. I'm sorry to hear that you're experiencing issues with Inventory Planner.

Looking back at our interactions, we last heard from you in ...