Reviews (152)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust inventory management and forecasting capabilities, praising its seamless integration with platforms like Shopify and Amazon. It offers detailed analytics on sales, costs, and profits, with customizable features to suit specific business needs. Reviewers consistently commend the responsive and effective customer support, especially for resolving complex issues and implementing user feedback to enhance the app's functionality.
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This app ended up being useless for us, a huge waste of time and money. Be careful what you commit to, make sure you have an out if you can't use it.
We couldn't generate accurate forecasts that take into account the seasonality of our product. When set to last sales, which was originally recommended by the IP team, it dramatically over forecasted sales and reorders. The other two methods didn't ...
Hi there,
Thank you for providing such detailed feedback. While we understand the challenges you’ve encountered, we want to emphasize that we provided training to the team ...
Inventory Planner was great before it was acquired by Bright Pearl. Now they are trying to lock their loyal customers into contract with terrible customer service and little feature updates. If you don't currently use this app, I don't recommend them. Bright Pearl is a terrible parent company. Try something like Cogsy.
Hi there,
Thank you for your feedback, we really appreciate hearing it - especially from our customers who have been with us for so long.
I'm sorry that you feel we've gone ...
Held hostage on a 12 month contract with Brightpearl on this Inventory Planner app, was paying about $300/month and they jacked it up over $600/month and required us to sign a 12 month contract. All this during our busiest time of year here in Q4, and threatened to shut down our account if we didn't renew even with asking to push the renewal to January 2023. Software isn't bad, but the service ...
Hi Parker,
Thank you for your feedback, I'm sorry to hear that it's not more glowing however.
To give you a view from our perspective, we advised you that we were changing ...
It is with a heavy heart that I am giving Inventory Planner a 1-star review.
We have been using Inventory Planner for over 4 years now and in that time we enjoyed all of the great features it had to offer. There is a lot of data to play with, and we finally set it up just the way we wanted.
Unfortunately, when our team inquired about negotiating a yearly contract (as opposed to the monthly ...
Hi there,
Thank you for sharing your feedback. I understand that you were informed about the implementation of the GMV pricing model for new and existing customers of ...
Be wary merchants! They try to force a new, over 2.5x priced, year long contract by threatening to close the service in a few days if you don't sign their deal.
Hi there,
Thank you for your feedback, however I'm sorry to hear that it's not under happier circumstances.
I've spoken with your Account Manager who has informed me that due ...
Did not work - inventory in IP didn't match Amazon or other sales channels inventory. When I requested a refund - they were less than helpful, even though the only thing the app helped us with was confusing our true invenetory numbers
Hi Uther,
Thank you for your review, I'm sorry you're not reporting a more positive experience however.
Taking a look into your account, you connected your Amazon account ...
Awful experience, dreadful service and woeful project management. 6 months after signing up we are still waiting to use the tool. They seem incapable of managing a project or providing any form of support.
Hi there,
Thank you for your feedback, I'm sorry to hear about the delays you're experiencing.
Not to make excuses in any way, but the setup for your account is more ...
I used this app to help with controlling stock levels in real time but once stock had been updated through IP the total would not decrease until I manually uploaded the accurate numbers . When I asked about the problem I was told to contact Shopify and play email tag . If you are looking for this to actually track anything look at another app first.
We're sorry to hear about your experience using Inventory Planner. Unfortunately the functionality you describe is not something we support. Shopify acts as master of ...
THIS APP DOES NOT DO WHAT IT IS DESIGNED TO DO.
The logic this software uses is fundamentally flawed and there doesn't seem to be any fix for this. Once you realize this you will spend days going back and forth with their support chat as they only respond once every 4 hours if your lucky.
If your products have a long lead time (in our case 3 months) and you sell out of inventory during this time ...
Hi there,
Thank you for your feedback, I'm sorry to hear it's not very positive however.
I've taken a look into your conversation history with our Support team and it looks ...
Very buggy, overly complicated. Data was not reliable. And support team was totally unhelpful. I've also also hear sketchy sales practices on raising prices drastically once you are on. (As they know it's hard to stop using it once you have migrated all orders, data, etc.)
Hi there,
Thank you for your feedback. I'm sorry to hear that you're experiencing issues with Inventory Planner.
Looking back at our interactions, we last heard from you in ...