Reviews (268)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for creating professional invoices and streamlining the invoicing process, reducing the need for manual input. They value its user-friendly interface, customizable invoices, automatic email dispatch, and seamless Shopify integration. The app is noted for handling high volumes of invoices reliably and receiving regular updates. Customer support is also praised for being responsive and helpful.
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For such a simple app - this app has soooo many issues.
PDFs dont load, Tax not calculated properly, address updates don't populate, downtime, - we use PDF quotes and invoices every day for our B2B store - and I have had enough of the issues - I am changing to another app.
Hey there! Sorry you had this experience; I totally and completely understand your frustration.
Some context: we acquired the app from the previous owners, and the version you were using had unfortunately been neglected for 4+ years. A lot of the issues you’ve mentioned (PDF loading, tax calculation, address sync, stability) were part of that legacy system.
Since then, we’ve rebuilt the app with a new engineering team, significantly improved performance, and 24/7 support. The new version of Invoice Falcon is way better than what was there before. :)
If you’re open to it, I’d genuinely love for you to take a look at the new version and make it work for your needs.
In any case, thank you for the honest feedback. It helped us prioritize exactly what needed fixing.
— Sandesh / CEO
App is very limited in what it offers. Experienced some issues but Mia was very helpful in resolving the issue.
Hey there! Thanks for sharing this. We’ve since released a completely new version of the app. It now includes much faster document printing, full HTML/code customization, and a visual editor for quick changes without technical work.
The version you used was from before we acquired the app - it had unfortunately been neglected for 4+ years, which led to some of the limitations you experienced.
Really glad Mia was helpful. If you’re open to it, I’d love for you to try the new version. Happy to personally help you get set up. :)
- Sandesh / CEO
The UI was very frustrating to use. Constantly not saving information inputted
Hey there! I’m really sorry you ran into this. To be transparent, the UI issues and saving problems you experienced were part of the older version of the app from before we acquired it. It hadn’t been maintained well for 4 years.
Since taking over recently, we’ve rebuilt Invoice Falcon from the ground up and fixed a lot of the stability issues you’re describing. If you’re open to giving it another shot, I’d love to personally make sure your experience is much smoother this time.
- Sandesh / CEO
Reported issued was resolved very switfly and Mia was very quick in explaining the issue and provided the solution very switfly.
Hey there! Thank you for sharing this; really appreciate it. Glad to hear the issue was resolved quickly and that Mia could help you through it. We’re putting a lot of focus on fast, clear support, so this means a lot.
- Sandesh / CEO
Invoices are extremely customisable through an easy-to-use interface. I've been using them for a few years now and the last year or so they have performed very reliably (previous to that there was the odd syncing error). Customer service is happy to help with any questions / issues, I have contacted them twice now and they were friendly and fast.
Hey there! Thanks a lot for the detailed feedback, really appreciate it.
Great to hear things have been reliable recently. We have put a lot of work into improving stability and syncing, along with faster support and ongoing product improvements.
- Sandesh / CEO
We had a discrepancy between Shopify orders and Falcon invoices, but Mohammad resolved it quickly, along with a small tax display issue. Overall, it’s a good app that works well and offers good support.
Thanks for sharing your experience. Sorry you ran into those discrepancies initially, but I’m glad the team was able to resolve them quickly. We’ve been improving both accuracy and tax handling since taking over the app from previous owners, so feedback like this has been really valuable.
— Sandesh (CEO)
It's a simple app that performs well, we've been using it for some time now. The support team reacts fast and is very helpfull.
Hey there! Thank you for sticking with Invoice Falcon for so long. Really glad to hear the app has been reliable for you and that the support team has been helpful. We’re continuing to invest heavily in both product and support, so this kind of feedback keeps us going.
- Sandesh / CEO
fast and exact service.
Thank you! “Fast and exact service” is exactly what we want to provide round the clock. Really appreciate you taking the time to share this.
- Sandesh / CEO
good
Thank you! Glad the app is working well for you. We’re continuously improving things behind the scenes, so if you ever have feedback or requests, we’d love to hear them.
- Sandesh / CEO
Handig, zelf bepalen voor wie je een factuur genereert!
