JetPrint: Print On Demand , 363 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its extensive product range, quality offerings, and intuitive design interface. They commend its smooth integration with online stores and quick custom design creation and selling capabilities. The responsive customer service, fast shipping times, and reasonable prices are also highly valued. The app's ease of use in product setup is particularly praised, making it a cost-effective choice for new businesses.
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Nice range of products and easy to use
I gave a 2 stars for numerous things, speed of shipping was about 3 weeks but no tracking was given, the quality of the watch I ordered wasn't as good as I thought it would be, it feels like it will rust easily and compared to one I looked at in town at my local jewellery store, its not as good quality, the prices should be much lower, also USD is more expensive and I cannot see the conversion once I import it to my store which is unfair, I have to guess and depending on the currency conversion I am charged extra by my bank which is not very fair for an $18USD watch cost me $38NZD if I am going to resell it I would get complaints, the watch also stopped working numerous times, so I was late for one appointment because I was counting on the watch to work but it was 1 hour late.
Thank you for your feedback. At present, we have improved the app in all aspects. The average production time is 5-7 working days(depending on the quantity of the order products) The average shipping time for Standard Delivery is about 14-20 working days, and 5-9 working days for Express Delivery. Regarding logistics tracking, we have also upgraded the system so that the tracking number will be automatically updated within two days of the delivery of the package.
First of all, the support is 5/5 stars alone, Jennifer and her team are super helpful.
The watch quality (Steel Strap Watches is what I've ordered) is great, the print quality is superb, the box they come in is also great, the presentation is great.
The only product I've tested from them is the Steel Strap Watch and I can say it's top notch quality for POD, there's no one at the moment that is even close to offering the same level of quality as them in the Watch category.
i just recently started using the app, and it has some really good features and some really nice products
SCAM! I used this app on multiple orders and not once has an order be delivered. They always come up with untraceable AWB's and I have receivced lots of customer complaints due to JETPRINT not delivering their items. I have lost money because I refunded all customers but never received my money back from JETPRINT. Stay away!! Most unprofessional company on Shopify
Hello there, sorry for our oversight, the order was returned by FedEx first and changed to DHL official before, and the parcel has been successfully delivered to your customer on Nov. 27th, the detailed tracking info has been sent to your mailbox, please have a check. We're really sorry about our oversight, and promise this misunderstanding won't happen again. Thank you
This site has so many great things about it. Unfortunately, SHIPPING TO THE USA SUCKS AND IS VERY UNRELIABLE!!!! If you want to supply your store with items then yes. Selling online to customers STRONG NO!!!! They need USA shipping suppliers and manufacturers for better shipping times. Currently they vary from 16 to 25 days. Sits in China for 8 to 10 days.
Hello,
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have encountered while shipping to the United States.
Firstly, we want to assure you that we have expanded our customer service team to provide better assistance with any questions or concerns you may have.
Typically, we deliver your order to the carrier within the estimated production time. However, delays can occur due to various factors beyond our control. If you need expedited shipping, we recommend selecting the fastest shipping option available during checkout to ensure prompt delivery of your order.
Thank you for choosing JetPrint. We look forward to serving you again.
These guys are killer! I've done tens of thousands of dollars of business with them. Very response. Daniel the owner even makes himself available on Facebook chat etc.
They're always adding great new additions to their product lines. Love these guys and highly recommend!
Unlike other print on demand apps, JetPrint really keeps their focus on our needs, bringing us fresh new products constantly! No other app has their products!
Really great app, easy to use with beautiful mockups and clear description of the product. My costumer just received her watch and she is very happy with it. Very good quality of the watch and the print also. Great costumers service. Jennifer was very helpful. Really nice experience to work with.
Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business;)
Unfortunately I did Not test the ordering before making products available to my customers ( and I really should have read the reviews). It has been 9 days since ordering and have not gotten an update. The phone number to contact them does work so I’ve now tried emailing for an update...so far very disappointed. Will likely be removing products and app.
Hello there, this is JetPrint's support team lead, first, we truly apologize for the inconvenience brought to you on the following up for your orders. We've been busy processing new printing technology, products launching and parcel exporting these days.
The average production time is 3-5 working days(depending on the quantity of the order products, and the average shipping time for Standard Delivery is about 14-20 working days, and 5-9 working days for Express Delivery.
For US districts, our Standard Delivery may cost shorter in 10-15 working days and Express Delivery in only 3-7 working days, even Faster! (depending on the districts).
Normally your parcel should have been shipped out to our delivery company already and awaiting to exported at customs now, please kindly send me your order number by email to jetprintservice@gmail.com, we'll check for you right now and get back to you with the latest info today, and also promise a faster response in the followed business cooperation.
Truly apologize for our oversight again.