Reviews (109)

Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app easy to install and user-friendly, offering features like live visitor tracking, multi-channel functionality, and device switching. They appreciate the proactive chat feature, customization options, and reliable performance. The customer support is praised for its responsiveness. The app is also recognized for its mobile functionality and affordability, providing more pro version features at a lower cost than other live chat clients. It integrates well with various channels and has reportedly increased sales and customer engagement for many merchants.

April 17, 2024

El Chat es bueno, pero no tiene ninguna integración con Shopify, ni clientes, pedidos, etc. Por el resto es buena app.

Ojalá pudieran sincronizar información que serviría para hacer seguimiento fácilmente.

14 days using the app
JivoChat replied April 19, 2024

Estimado, es un gusto saludarle desde JivoChat.
Queremos agradecerle por su comentario y por las 3 estrellas.
Estamos trabajando siempre para mejorar nuestras integraciones y shopify es una de las más importantes.
Muy pronto tendremos noticias sobre ello así que mantengase atento a nuestras actualizaciones.

September 6, 2022

An O.K. app, but tricky. Beware it´s very difficult to remove, once you request to cancel your account, they are supposed to send you a code to your email which of course, never arrives, so they won´t let you cancel your account that easy. even deactived, the app still runs on my website. It´s a pain in the neck. I should have never installed this app!

CoolDogs México
12 days using the app
JivoChat replied September 7, 2022

We are sincerely sorry for your experience. We see that you have uninstalled Jivo widget from your website already. To uninstall Jivo from your website, you do not need to cancel your account. Via, Shopify Apps you can uninstall Jivo, thus widget will disappear. Anyways, we will review our account cancellation process as well to figure out what went wrong. We are sorry to see you go, but we are always at your help and ready to solve your problems. Please expect a mail/call from our side. Regards.