JivoChat: Live Chat & WhatsApp , 109 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants find this app beneficial for its multi-language support and seamless integration with platforms like Facebook, Viber, and Telegram. They value features such as live visitor monitoring, proactive chat invitations, and customizable chat windows. The omni-channel support and mobile version are also highly commended. Merchants report increased sales and customer interaction since using the app. The customer service is generally praised, with merchants noting helpful interactions with the support staff.
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Offers to pay for good reviews. But, doesn't actually pay. I like the app, but the ethics of the people are a little questionable.
Huh, you probably confused us with somebody else, but we are glad that you like the application.
RUN FROM THIS COMPANY..Product is absolute garbage...even worse is their "support" Absolutely stay away...too many other good options. Absolute garbage company
We would like to apologise for your negative experience with our product. If it's possible, we'd like to learn more about your specific situation and make things right.
Please drop me a letter at is@jivochat.com
Best regards,
Igor
awful experience, the app is not working and the support is not answering REPEATED requests. Don't waste your time on it!
Hello! Thank you for finding the time to give us honest feedback. I am really sorry that you had issues with our app and that our support was not able to help. Please let me know if there is something we could still do to fix the situation. Drop me a message at is@jivochat.com and I promise, that solving your problem will become my top priority.
Thanks,
Igor
Worst customer service experience you'll ever experience. Didn't even get to use the program for the 14 day free trial because it would error 500 on load. Followed all the steps customer service told me to and when they couldn't figure it out they just closed the case as solved. Don't give them your money one problem and your on your own!
Thank you for your review, all the technical problems could be solved by contacting our support team on the main page chat.
We are happy to see your problem solved and you keep using our software, thank you for your trust.
I used this app and it did not meet my requirements so I uninstalled it. Despite I did not subscribe to any news they kept spamming me with information that I was not interested in from different email addresses. Last email it said your plan will expire soon please renew which obviously it is not true because I uninstalled the app, I found it a scam to do this because I almost uninstalled another chat app that is working for me because of their spamming. Bad practices, bad policy, I won't recommend it at all
Hello Eva, we are sorry to hear that you received many emails from us.
We would appreciate it if you share with us your requirements that Jivo didn't meet.
This company is pure SPAM. They contacted me via a chat feature I already have installed and via the contact form on our website just to get me to try their app. I'm reporting them to Shopfy. That's no way to do business.
Hey, If you installed our app you are already using it. Our Customer care manager just wanted to help you adjust the app to your business needs. All that we are doing is for your success.