Joy Subscription App, COD Form

Joy Subscription App, COD Form

Reviews (137)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting recurring revenue through easy setup and seamless Shopify integration. Features include customizable subscription options, automatic billing, and a user-friendly portal for managing subscriptions. The app's reliability and responsive customer support are frequently praised, enhancing subscription management efficiency. Additionally, its free pricing model and adaptability to brand styles are particularly appreciated.

Edited January 27, 2025

The question is: How do you group subscription products and place the link on the menu for easy access to customers? No one could offer a reliable simple answer. Yes, you could generate a "checkout link?" What good is that for? Checkout??? As a customer, I would like to be able to see the subscription products and select what I want - especially in a situation where the company has a wide variety ...

Remote Practice Managers
United States
10 days using the app
Joy Subscription (by Avada) replied January 27, 2025

Hello there,

Thank you for sharing your detailed feedback. We truly appreciate your insights and want to sincerely apologize for the inconvenience caused.

We understand ...

February 25, 2025

I've found setting up my subscriptions on Joy very straight forward and the support I received from Abby & Anivia (technician) was great, they were helpful, quick and talked me through the changes required. Unfortunately my current payment gateway isn't compatible with Joy at the moment so I am going to look at other payment gateway options in the hope I can use Joy on my shop soon.

MJM Home Fragrance
United Arab Emirates
15 days using the app
March 24, 2025

The app works correctly but the best part of them is the fast and effective agents that have helped me to setup all the configurations!

MYHIXEL
Spain
About 1 month using the app
February 27, 2025

Thank you so much to Hanna, she assisted me with changing the subscription product widget to reflect my brand colours. I really appreciate this as it keeps my brand tone and personality across my entire website. It's important to love your website to reflect you and your business. So kind to help me and it was done so quickly.

JCS Candle Co.
Australia
28 days using the app
January 9, 2025

I downloaded the app and had issues because of the theme I had in my store. I reached out to the online 24/7 customer service and received help right away. Alyssa was the best! I granted her the access she needed and she came back saying they had to do it a little differently, but all was working. It looked like it should. I asked some follow-up questions as to pausing & cancellations and ...

Little Bull Falls Soap Works
United States
11 days using the app
Joy Subscription (by Avada) replied January 21, 2025

Thank you for sharing your experience! We’re so glad Alyssa was able to assist you quickly and thoroughly. It’s great to hear everything is working perfectly, and the visuals ...

March 11, 2025

So far I have very few complaints about this app, especially compared to the Shopify Subscriptions app. Currently there are a couple key features that I need for the service I use subscription apps for, mainly the ability for customers to choose their first billing date, and then the ability for customers to reschedule ALL future orders, and not just the next order for a subscription. The support ...

Electronic R&R
United States
14 days using the app
December 21, 2024

This is absolutely the best subscription app! Not only is it completely free and incredibly easy to use, but it also offers everything you'd need for your subscription setup. The features are intuitive, and the integration into our Shopify store was seamless.

What truly stands out, though, is the amazing customer support! A special shoutout to Alyssa and Damian – they were absolutely fantastic. ...

Prioritize Yourself
Germany
25 days using the app
Joy Subscription (by Avada) replied December 25, 2024

Wow, thank you for such a glowing review! We’re so glad to hear you’re loving the app and finding it both intuitive and feature-rich. Alyssa and Damian will be thrilled to ...

January 26, 2025

Joy Subscription is an incredible app that really simplifies the management of subscriptions on Shopify. With its intuitive features, I was able to customize subscriptions for my site with ease.

A huge thank you to Hana for her invaluable help! She was incredibly responsive and patiently guided me through all the necessary changes. Her support really made a difference. I highly recommend this app ...

Krysto
France
7 days using the app
Edited January 30, 2025

The worst application I have ever seen. It completely crashed my site. Every time I call support it gets worse and worse. The menus move by themselves in the middle of the night without any intervention, and now my site is completely out of service. I really do not recommend it.

Update: even worse than expected, even after the application was removed, bugs persisted, subscription buttons appeared ...

Le Secret - Skincare
United States
22 days using the app
Joy Subscription (by Avada) replied January 30, 2025

Hi Le Secret - Skincare Store Owner,

We sincerely apologize for the issues you experienced and truly regret the frustration it caused. Our team has been actively ...

January 16, 2025

Amazing support, I use multiple Avada plugins and they always respond and fix/make changes quickly.

Alfie's Treatos
United States
About 1 month using the app
Joy Subscription (by Avada) replied January 21, 2025

Thank you for the great feedback! It’s wonderful to hear you’re happy with our support and our plugins. If you ever need help, we’ll always be here to assist you quickly. 😊