Reviews (93)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
December 21, 2024

This is absolutely the best subscription app! Not only is it completely free and incredibly easy to use, but it also offers everything you'd need for your subscription setup. The features are intuitive, and the integration into our Shopify store was seamless.

What truly stands out, though, is the amazing customer support! A special shoutout to Alyssa and Damian – they were absolutely fantastic. Whether it was answering our questions promptly, providing professional advice, or helping us customize a widget, they always went above and beyond. Their kindness, professionalism, and responsiveness were truly impressive!

We highly recommend this app – it’s a fantastic solution for subscriptions and a real asset to any store. Huge thanks to the entire team for their outstanding work!

Prioritize Yourself
Germany
25 days using the app
Joy Subscription (by Avada) replied December 25, 2024

Wow, thank you for such a glowing review! We’re so glad to hear you’re loving the app and finding it both intuitive and feature-rich. Alyssa and Damian will be thrilled to know they made such a positive impression, they truly go above and beyond! If you ever need help or have more feedback, we’re just a message away. 😊

January 9, 2025

I downloaded the app and had issues because of the theme I had in my store. I reached out to the online 24/7 customer service and received help right away. Alyssa was the best! I granted her the access she needed and she came back saying they had to do it a little differently, but all was working. It looked like it should. I asked some follow-up questions as to pausing & cancellations and received the info I needed. She even sent visuals! I am so happy I picked this app for my subscription box. Alyssa is quick & knowledgeable. Wonderful experience all around.

Little Bull Falls Soap Works
United States
11 days using the app
December 31, 2024

I have seen and used the best of the best plugins across different platforms (Framer, Shopify, WordPress, Wix), and this is the first time I am adding a review.
What makes this tool the best?
It's the customer support, and the way they go beyond normal to help us truly feels like it's witchcraft (normal tech support will never do it).
Hands down, the best tool and tech support I have ever come across.

KwerkyFoods
United Kingdom
24 days using the app
Joy Subscription (by Avada) replied January 7, 2025

Wow, thank you for this incredible feedback! It’s an honor to be recognized as the best tool and support you’ve come across. We strive to go above and beyond for every customer, and your kind words inspire us to keep doing so. We’re here whenever you need us! 😊

November 19, 2024

⭐️⭐️⭐️⭐️⭐️ | Amazing App with Unmatched Support from Audrey!

The Joy Subscriptions app by AVADA is truly a fantastic tool, but what takes it to the next level is the incredible support provided by Audrey. From the very start, Audrey has been an absolute superstar! She guided us through the setup process with such patience and expertise, making everything feel so seamless.

Audrey's dedication to helping us optimize our subscription model was unmatched. She didn’t just answer questions; she anticipated our needs and offered proactive solutions that made a huge difference. Her deep knowledge of the app and her willingness to go above and beyond to ensure everything worked perfectly really impressed us.

I cannot recommend Joy Subscriptions enough, and a big part of that is because of Audrey’s outstanding support. If you’re looking for a reliable app backed by someone as knowledgeable and helpful as Audrey, you’ve found the perfect solution! Thank you, Audrey, for making our experience so smooth and successful! ✨

Kippenpakket.nl
Netherlands
13 days using the app
Joy Subscription (by Avada) replied November 20, 2024

Thank you for your glowing review! We’re thrilled to hear how much Joy Subscriptions has helped and how Audrey made your experience so seamless. It’s always our goal to provide outstanding support, and your kind words inspire us to keep delivering! 😊✨

January 16, 2025

Amazing support, I use multiple Avada plugins and they always respond and fix/make changes quickly.

Alfie's Treatos
United States
About 1 month using the app
Edited December 31, 2024

The app is clean, minimal, and functions well. While there’s room for additional features, I’m confident those are on the horizon. What really stands out is the team’s openness and responsiveness to feedback and customisation requests. Their customer service and work ethic are truly exceptional—they’ve been consistently helpful, approachable, and friendly throughout.

Edit: the app is actually quite buggy and while the team is willing to help solve things and do customisations the work is often sloppy. We have lost sales and $$$ because of this.

Glow Logic
Australia
About 1 month using the app
Joy Subscription (by Avada) replied December 16, 2024

Hi Glow Logic Store Owner,

Thank you for your detailed feedback. We’re glad you found our team approachable and responsive, and we truly appreciate your kind words about our customer service.

Regarding the issues with customization and bugs, we’d like to sincerely apologize for the inconvenience caused. For the specific issue related to price updates for subscription contracts, we’ve already made the requested customizations. While most contracts are updated as expected, one contract required additional adjustments, which we’ve now completed. We’ve reached out to you directly to confirm this is resolved to your satisfaction.

To clarify, our app’s pricing logic follows Shopify’s subscription guidelines, where prices in contracts are based on the first order's price to ensure consistency and transparency. However, we understand that your use case required manual adjustments, and we’re working to ensure such customizations are delivered more thoroughly in the future.

If there are other bugs or concerns, please don’t hesitate to share them with us so we can address them promptly and improve your experience with the app. Your feedback is invaluable, and we’re committed to making the app better for you and all our merchants.

Thank you for your patience and understanding.

Best regards,
Liz
Customer Success Leader

January 2, 2025

Good Support and assistance, highly recommend!

Nauta Timepieces
Germany
28 days using the app
Joy Subscription (by Avada) replied January 7, 2025

Thank you so much for your kind words! We’re thrilled to hear you had a great experience. If you need anything else, we’re here to help!

December 10, 2024

Very quick to respond and so helpful. They were able to bulk add all of my products and make sure everything was functioning as it should.

New Hampshire Mushroom Company LLC
United States
22 days using the app
Joy Subscription (by Avada) replied December 16, 2024

We’re so happy to hear that our team could assist you quickly and ensure everything is working perfectly. Bulk-adding your products can be tricky, so we’re glad we could help make it seamless for you. Let us know if there’s anything else we can do!

November 29, 2024

I recently had the pleasure of working with Alyssa while setting up the Joy app for my Shopify store, and I couldn’t be happier with the experience! Alyssa was incredibly patient, knowledgeable, and responsive throughout the process. She guided me step-by-step, addressing all my questions with clear and helpful explanations. Her positive attitude and dedication to ensuring my app was installed and functioning perfectly truly stood out. Exceptional customer service like this makes all the difference—thank you, Alyssa, for going above and beyond! Highly recommend!

Secure Measures
United States
26 days using the app
Joy Subscription (by Avada) replied December 1, 2024

Thank you for sharing your wonderful experience! We're thrilled to hear how helpful and supportive Alyssa was during your setup process. Exceptional customer service is what we aim for, and it’s great to know Alyssa made such a positive impact. Your recommendation means so much to us—thank you! 😊✨

November 25, 2024

This is hands down the best subscription app on Shopify! It’s incredibly easy to use and offers all the features you could ever need to manage subscriptions seamlessly. The customer support is absolutely amazing, they are available 24/7 and always go above and beyond to help with anything you can think of. Highly recommend!

RELICODES
Czechia
9 days using the app
Joy Subscription (by Avada) replied December 1, 2024

Thank you for your amazing feedback! Making things seamless and being there 24/7 for our users is what we strive for. Your recommendation means the world to us! 😊