Joy Subscriptions App

Joy Subscriptions App

Reviews (397)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app valuable for generating recurring revenue and streamlining orders. It's praised for easy setup, customizable plans, and features like a Customer Portal and Dunning Management. The app supports bundles and subscriptions, offering control over auto-renewals. Merchants appreciate its stable performance, smooth Shopify integration, and intuitive interface. The support team is noted for being fast and helpful, ensuring a stress-free setup and customization process.

April 7, 2026

I was struggling to get my subscription set up properly. I tried a few times over the last couple of months, got frustrated, and gave up. I had time today to reach out for some help. Avery was a big help. My frustration showed in the beginning, and he showed patience!! He kept me in the loop while he was working. He even offered to send me an email to let me know when he was done, since I have a lot of products. Things were all taken care of, and he was able to answer my questions! Thanks, Avery!!

KINKY
United States
About 1 year using the app
March 31, 2026

Great app and Avery was very helpful when I required support. The app has helped to generate regular business and has made ordering easier for my customers.

Natures Herb
United Kingdom
10 months using the app
March 30, 2026

easy to use and has all the functionality I need. Just know that you cannot set up a subscription with bundles using Shopify Bundles.

TearRestore
United States
9 months using the app
March 4, 2026

el servicio al cliente en vivo es exceptional , super amables y eficientes rápidos amo joy subcriciones le ha dado mucho valor a mi pagina wed y cada que tengo una pregunta simplemente chateo con un agente en vivo y soluciona mis dudas eficazmente . muy feliz con el servicio de esta app

Dolly Cardona
United States
12 months using the app
March 15, 2026

The team at Joy Subscriptions has provided the highest level of service I have ever encountered in an app team (and we've installed ALOT of apps!). Daniel and Philip really took the time to understand our needs and build us a customised solution. They have been very responsive thoroughout the entire process and an absolute pleasure to work with. We have tried several other subscription apps and this is by far the best we have found.

Spray-Free Farmacy
Australia
3 months using the app
April 4, 2026

Excellent subscription app! Seriously. Not only is it easy to use, but the widget design, customizable plan options, and low cost make this one of the best subscription apps I've tried. Not to mention, the customer service/support team are phenomenal!!!! Very quick response time, very helpful with all issues or questions that may pop up, and extremely polite. I've spoken with Avery who has been great with helping me troubleshoot my issues, or add new features that weren't initially an option within the app. 10/10 recommend Joy subscriptions.

Pop Snax
United States
13 days using the app
January 26, 2026

I write this with a lot of conflict, but even though their customer support has been replying actively their "Technicians" are not. it takes them 48 hors to actually get their technical side to reply. the import was full of problems regarding addresses. I suggest to review very very carefully the files prior to import cause they make very amateur mistakes and can messed up your whole business.
some times cheap services are expensive

colombiancoffeeus
United States
2 months using the app
Joy Subscription replied January 27, 2026

Hi Colombiancoffeeus's Store owner,

Thank you for sharing your experience, and we’re truly sorry for the issues you encountered during the data import process.

We understand how important customer data accuracy is, and this situation should not have caused such inconvenience. Our technical team has since reviewed your case carefully and the address data has been corrected to match the original source.

We also appreciate your feedback regarding the response time. We are actively improving how our support and technical teams coordinate to ensure faster and smoother handling in similar cases.

If there is anything else we can assist you with, our team is always here to help and ensure everything works properly for your store.

Sincerely,
Joy Subscription Team

April 1, 2026

I always get a great experience with this team! Olivia has been very helpful getting my problems and needs taken care of. Thank you!

Mosaic Coffee Roasters
United States
11 months using the app
April 2, 2026

I would like to thank Olivia and Avery for their amazing support. They really helped me solve every small issue, and their responses are always fast and reliable. Truly appreciate it!

COLLEET
Singapore
8 months using the app
February 23, 2026

Very fast customer service. I needed to upload a logo to my emails and they completed the task in under 5 minutes. Also, offered to help with other set up needs. Good customer service is hard to find sometimes. I was very pleased with my first experience.

The Sunday Sauce Company
United States
About 1 year using the app