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I have seen and used the best of the best plugins across different platforms (Framer, Shopify, WordPress, Wix), and this is the first time I am adding a review.
What makes this tool the best?
It's the customer support, and the way they go beyond normal to help us truly feels like it's witchcraft (normal tech support will never do it).
Hands down, the best tool and tech support I have ever come across.
Wow, thank you for this incredible feedback! It’s an honor to be recognized as the best tool and support you’ve come across. We strive to go above and beyond for every customer, and your kind words inspire us to keep doing so. We’re here whenever you need us! 😊
Fantastic help from Hana, a great app!
Thank you for the kind words! We’re so glad Hana could assist you. If you need further help, don’t hesitate to reach out. 😊
This is absolutely the best subscription app! Not only is it completely free and incredibly easy to use, but it also offers everything you'd need for your subscription setup. The features are intuitive, and the integration into our Shopify store was seamless.
What truly stands out, though, is the amazing customer support! A special shoutout to Alyssa and Damian – they were absolutely fantastic. Whether it was answering our questions promptly, providing professional advice, or helping us customize a widget, they always went above and beyond. Their kindness, professionalism, and responsiveness were truly impressive!
We highly recommend this app – it’s a fantastic solution for subscriptions and a real asset to any store. Huge thanks to the entire team for their outstanding work!
Wow, thank you for such a glowing review! We’re so glad to hear you’re loving the app and finding it both intuitive and feature-rich. Alyssa and Damian will be thrilled to know they made such a positive impression, they truly go above and beyond! If you ever need help or have more feedback, we’re just a message away. 😊
very helpful support, Hana helped me deactivate the one-time purchase in a short time.
We’re so glad Hana could help you quickly resolve the issue! Thank you for your feedback, and don’t hesitate to reach out if you need further assistance.
Fantastic immediate support! Thanks so much to Charles!
We're so glad Charles could provide such timely support! Thank you for sharing your experience, and don’t hesitate to reach out if you need anything else.
insane how great these guys are and how quick they help at any time!
Wow, thank you for this enthusiastic feedback! We’re so glad we could provide quick and great support for you. Don’t hesitate to reach out whenever you need us! 🚀
Very quick to respond and so helpful. They were able to bulk add all of my products and make sure everything was functioning as it should.
We’re so happy to hear that our team could assist you quickly and ensure everything is working perfectly. Bulk-adding your products can be tricky, so we’re glad we could help make it seamless for you. Let us know if there’s anything else we can do!
The question is: How do you group subscription products and place the link on the menu for easy access to customers? No one could offer a reliable simple answer. Yes, you could generate a "checkout link?" What good is that for? Checkout??? As a customer, I would like to be able to see the subscription products and select what I want - especially in a situation where the company has a wide variety of products. Now, the product itself is good. I like the feel. However for a company with a ton of products there needs to be a way to make just the subscription products easily accessible to customers and that includes linking it to the website menu. Otherwise, all that good work is just for naught. Sorry guys, I'm not happy to have wasted so much time setting this thing up only to realize that I couldn't group the subscription products and link them to my website menu. The app execution is good... also good for product subscription-only sites. As for a mix-use site with a lot of products, the customer-facing aspect of the app needs re-evaluation. If my assessment is misleading please let me know so I can update my review. After all, the product is free. Plus, I wouldn't want to undermine your efforts and the energy you invested to create the app.
Reply to Liz's Response:
Thanks for taking the time to answer my question in your "reply" to my review. Please notify me when the update is ready. You have a great product. I will reinstall, continue building my subscription list, while awaiting for the product update. For this, you deserve 5 stars. Thanks for your quick action.
Hello there,
Thank you for sharing your detailed feedback. We truly appreciate your insights and want to sincerely apologize for the inconvenience caused.
We understand your concerns about not being able to group subscription products and link them directly to your website menu. While the app doesn’t currently support this functionality, we’re happy to let you know that our team has already prioritized developing this feature, called Subscription Box, and we expect it to be available within the next several weeks.
We also acknowledge that our response to your inquiry fell short of addressing your specific question. We’ve taken this as an opportunity to improve how we handle questions like yours moving forward, ensuring we provide clearer, more helpful answers.
Your feedback is invaluable in helping us improve the app, especially in these early stages. We are especially grateful that you’ve been open to sharing your thoughts so constructively, as it allows us to prioritize features that matter most to merchants like you.
We’d love for you to consider giving the app another try once the new feature is live. Please feel free to reach out to us anytime – we’re here to support you and ensure your experience with the app is a great one.
Thank you again for your patience and understanding.
Update:
Thank you so much for your updated review and for giving us the opportunity to improve! We're thrilled to hear that you’ll be reinstalling the app and continuing to build your subscription list.
We truly appreciate your support and will make sure to notify you as soon as the update is ready. Your feedback has been invaluable in shaping our improvements, and we’re committed to delivering the best experience possible.
Thanks again for your trust - it means a lot to our team! If you ever need any assistance, we’re always here to help.
I downloaded the app and had issues because of the theme I had in my store. I reached out to the online 24/7 customer service and received help right away. Alyssa was the best! I granted her the access she needed and she came back saying they had to do it a little differently, but all was working. It looked like it should. I asked some follow-up questions as to pausing & cancellations and received the info I needed. She even sent visuals! I am so happy I picked this app for my subscription box. Alyssa is quick & knowledgeable. Wonderful experience all around.
Thank you for sharing your experience! We’re so glad Alyssa was able to assist you quickly and thoroughly. It’s great to hear everything is working perfectly, and the visuals were helpful. If you have more questions or need further assistance, we’re just a message away!
Helpful Supports:) from Alyssa
We're so glad Alyssa could assist you! Your appreciation means a lot to us. If there's anything else we can do to help, just let us know. 😊