Reviews (1,455)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program for boosting customer engagement and retention, noting increased sales and satisfaction. They praise its user-friendly interface, easy setup, and comprehensive features like points-based rewards and customizable referral programs. Exceptional customer support is also highlighted, with a team ready to resolve issues and make custom adjustments. This tool is valued for enhancing the shopping experience and strengthening customer relationships.

June 10, 2025

Excellent points app. I installed it in one of our stores. Support helped me with a custom change and has jumped on very quickly whenever I had a question or issue. Very happy with this app. Will be installing on our second store soon.

Marcuse
Hong Kong SAR
11 months using the app
June 16, 2025

I had a few issues setting up the Joy Rewards app and initially spoke to a couple of team members. However, it was Sonny who truly stood out. He was incredibly responsive, attentive, and took the time to thoroughly understand and resolve my issue. While others tried to help, only Sonny stayed on until everything was properly sorted. Really appreciate the dedication, thank you, Sonny!

Tudung People Singapore (TudungPeople Int. Pte. Ltd)
Singapore
10 months using the app
June 23, 2025

Great app with outstanding support!

Joy has become a key tool for us — we use it to run our loyalty program across multiple markets, and it has been working flawlessly. The setup is intuitive, the design is modern, and the customization options cover everything we need — from rewarding purchases to incentivizing customer reviews.

We especially want to highlight the amazing customer support. The chat communication was excellent — they responded quickly to our questions about language versions and helped us smoothly launch the program on our new Czech and upcoming Slovak stores. We really appreciated their transparency and effective solutions.

We’re excited to continue growing our loyalty club with Joy. Highly recommended!

AlfaPureo🧡
Czechia
2 months using the app
July 3, 2025

The app is easy to use and set-up and even the free option has enough flexibility to get you on way nicely. And best of all the customer service and support team has been excellent from Day 1 addressing whatever issues and question I have had with patience, clarity and speed. A special thanks to Hana with a quick turnaround and solution to a request I had.

Granny Ben MY
Malaysia
6 months using the app
June 24, 2025

I've researched loyalty and rewards program apps fairly extensively, and Joy is still the most versatile and affordable one I've used to date. They have *excellent* customer service as well, and are super responsive.

Simple Alchemy Co
United States
Almost 2 years using the app
Edited July 14, 2025

This app is wonderful. It is a critical component of our efforts to increase customer satisfaction and repeat purchases. It brings us a lot of value. We are especially impressed with the support from the Avada customer service and technical team.

BeautyWellness.ca
Canada
About 1 year using the app
Joy Loyalty (by Avada) replied July 13, 2025

Hi BeautyWellness.ca Team,

Thank you so much for your kind words and wonderful feedback!
We're thrilled to hear that Joy Loyalty has become a key part of your strategy to increase customer satisfaction and repeat purchases. It means a lot to know that you're seeing real value from the app.

We're also glad that our support team could assist you effectively. We're always here to help you make the most of your loyalty program.

Wishing you continued success, and we’re excited to keep supporting your growth!

Best regards,
The Joy Loyalty Team

July 25, 2025

A solid loyalty app — simple to use and backed by amazing support!

We chose Joy to power our loyalty program at Anton Loyal Companions, and we’re really happy with it. The app provides all the key features (points, rewards, referrals...) in a clean and easy-to-manage interface — even for non-technical users.

Special thanks to Audrey from the support team, who was incredibly helpful, patient, and efficient during the entire setup process. Thanks to her, everything works as expected: our customers can now access their loyalty page, track their points, and redeem rewards with no hassle.

We definitely recommend this app!

— Thierry
antonlc.com

ANTON Loyal Companions
Spain
10 days using the app
June 24, 2025

This is the best loyalty program with amazing support 24/7! I'm extremely impressed with all of its features and the consistent help from the team. With that being said, thank you to Alyssa for my most recent series of questions! 10/10 recommend.

Your Everyday Planner
United States
3 months using the app
May 23, 2025

The customer service from Joy is outstanding! Huge thanks to Jasmine and Andrew in particular. They’ve been super helpful, always quick to respond, and so patient with all our questions. The transition to using the app has also been really smooth, we’d definitely recommend it to others. We really appreciate all your support!

Inspirations Dancewear Canada
Canada
About 1 month using the app
Joy Loyalty (by Avada) replied June 2, 2025

Hi Inspirations Dancewear Canada,

Thank you so much for this wonderful review! We're thrilled to hear that Jasmine and Andrew have provided such outstanding support - they'll both be delighted to receive your special recognition. It's fantastic that their quick responses and patience with all your questions made your transition to Joy so smooth, and we're honored that you'd recommend us to other businesses.

Warm regards,
The Joy Loyalty Team

June 23, 2025

Really enjoying the app so far. Setup have been very intuitive and customization is very simple.
When we have had trouble getting setup, support from Hana and Liz has been very prompt and helpful :)

Toshi Australia Pty Ltd
Australia
13 days using the app