Joy: Rewards & Loyalty Program , 1,527 reviews

Initially, we loved this app. My customers were thrilled to have access to collecting points and redeeming them with coupons. After only a short period of time, my app stopped working completely. Customers no longer were collecting points and we could not target the cause. I contacted customer support via email- because there is no quick and easy access to support- and began the process to try to correct the issue. I start the process of correction and then am ghosted by all members. In which I then have to begin the process all over. I am paying for this service and unable to use it. My screen is completely blank so I cannot even cancel my subscription. I am extremely frustrated with this company and will never recommend. Over a month of trying to resolve and/or cancel this issue and no one has offered to complete the task of helping me, or even cancelling the subscription.
Do not get this app. They’re junk.

I have experienced ongoing issues with the Klaviyo API connection on the Joy app. Despite several weeks of attempts and multiple communications with their support team, there has been no progress. This delay has severely impacted our ability to effectively manage our email marketing campaigns, resulting in considerable losses. Responsiveness and problem resolution are critical for apps on Shopify, and unfortunately, Joy does not meet these standards. I cannot recommend this app until these critical issues are resolved.

Disappointing. The CS was very helpful at the very beginning. However, due to their unknown technical problem, over 6000 customers accounts were duplicated. New accounts were generated automatically every 2 second and their team was unable to make it stop. After 17 days, the problem is remained unsolved. We've been waiting for their replies day by day and they won't contact you unless you contact them. And when they said the duplicated accounts were deleted, actually that's not true as over 6000 duplicated accounts were still there. Their CS didn't even check before they write to their clients. Truly not recommended. If I haven't launched the programme earlier, I would surely delete the app.

I have encountered a problem that has caused the backend of this plugin to fail to open.

Received an error response (430 undefined) from Shopify:
If you report this error, please include this id: 98a7f5dd-29be-4c3b-b41f-de918e8005b6-1710748391

i've been trying to hold off this 1-star review for the longest time. the app is buggy (tons of them - functions, billing, points allocation, etc), the folks do not communicate internally and their proficiency in english is so bad that it baffles me.

we migrated our loyalty program to this app in july 2023. in other words, we did a batch loyalty points import. now we have customers reporting that they have lost their loyalty points prior to the migration in july 2023, which means the points they have accumulated with us before july 2023 were lost during the migration.

after 6 long days speaking to multiple people in the team (jasmine, abby, wendy and sunny), i was made to repeat and explain the issue 6 times, yet still getting the same response each time i ask for an update: THEIR APP DOES NOT ISSUE POINTS FOR ORDERS PRIOR TO OUR MIGRATION. sunny is the only one who understands what the issue really is but she does not communicate with her team and she's only available intermittently.

the rest of the team don't get what the issue is. i am not asking their app to issue points for orders prior to the migration. i am reporting that points accumulated before the migration is lost and not accounted for.

their proficiency in english is so bad that i am not even sure how to take this forward. please don't waste your time on this app. it's cheap but it'll cost your business. you literally pay peanuts, and get monkeys.

This is a very very bad experience for me with the app. Reasons for 1-star review:

- The app still has some UI bugs (even in the demo store). And the open with hash URL did not work when put it in the store navigation (I had to reload the page to get the widget opened).
- I granted permission for their developer to fix the bugs. And this is when things got really bad. First, they turned on "Auto open the widget" without my approval. The referral pop-up also automatically appeared with a bug that stopped customers from exit the annoying pop-up.
- And yesterday, they edited the header.liquid file in my theme. The edit made customers unable to click "Add to cart". This damaged my business. I cannot take it anymore.
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The support is responsive. But their tech support needs improving.

This app is garbage. I'm getting regular complaints from frustrated customers with inaccurate reward balances. Customer balances don't match the activity shown in their account. I'm definitely looking for a replacement at this point.

Разработчики не сильно горят развивать свой продукт, есть минус которые легко исправить но не делают. Им хватает своих клиентов которые приносят им доход. Таких копий приложений много, буду искать другое или вообще лучше купить его и интегрировать. Возникла проблема, скидывают инфу с проблемой и скрины, вообщем всю информацию которую нужно, мне начинают задавать вопросы на которые я все скинул, вопрос для кого я это скинул))
9 марта удалил ихнее приложение, сегодня 12 марта приходит уведомление о том что у меня списали плату за использование ихнего приложения с 9 марта по 8 апреля, вот вам и бизнес, буду судиться с ними

SCAM, THEY MAKE YOU RATE THEM 5 STARS TO UNLOCK THINGS IN APP. PLUS THE APP IS BASICALLY USELESS UNLESS YOU ARE PAYING THE PREMIUM. MAJOR SCAM ALERT

The app auto created accounts for 40,000 users, then started backdating rewards to orders placed two years ago.

I reached out to support, its been 4 days no answer. Buyer beware.