Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its reliable and user-friendly loyalty program features. They praise its seamless POS integration, quick customer support, and affordable pricing. The rewards program is noted for boosting customer loyalty and sales. Merchants also value the customization options, especially in the Premium plan, and the app's capacity to handle large customer bases and unlimited orders. The live chat feature for quick issue resolution is also highlighted.

July 7, 2023

This is a great app with many features that make operating a rewards program pretty simple. Support is very fast and helpful. The only things I would want to see added are the ability to reward points for customers posting received purchases on their social media with a hashtag, more options for setting the earn period, currently it's life time or 6 months, I'd want more options such as at least 12 months, and more options for referral such as option to award points instead of just store credit or discount coupon and that would make it 5 stars for me. Otherwise, everything works well and seamless, the pricing is right where it should be, the other apps charge way too much, so this app is great.

Gizmo Graphic Works
United States
9 days using the app
May 16, 2023

Easy to use! There were some things that I had to get fixed from the support team but they did it right away! Supportive Team for sure. I took away 1 star just because the "Branding" part needs more freedom for user customization. But must have app!

8 days using the app
September 6, 2023

I recently started using the Joy app to use it as a customer loyalty program. The free version already offers many options. It's all pretty easy to set up in the dashboard. Customer service is readily available and helpful. Especially Lydia has helped me with initial small problems.

About 18 hours using the app
September 5, 2023

Fantastic customer service. I would give 5 stars, but there are a few little functional things I would love to have that are not quite there yet.

5 months using the app
May 31, 2023

This was my first time using this app. And Sunny was very helpful. Makes me want to stick around. Because i know they'll respond in a timely fashion! Thanks for all the help. Some issues but overall very good.

United States
About 4 hours using the app
September 17, 2023

Fast response when I had a question. So far I like the app. Still have some learning to do, but I think it will be perfect for my business needs!!

Noel Customs LLC
United States
3 days using the app
March 15, 2023

Easy-to-use loyalty program app, fully customizable, intuitive programming and the best customer service! Juliana understood my issue well and solved it in no time.
The only reason I would't give this app a 5 star review is because of the fact that attrobuted points will not be deducted after a return in store, so it needs a follow-up.

City Sport
3 months using the app
July 17, 2023

It is fun and easy to use! Even though I'm on the free plan it still allows you to have a lot of features for all your needs for a loyalty program.

Sugacane Cosmetics
United States
Almost 2 years using the app
November 6, 2022

I found some of the setup confusing, but the online support was straight onto it. Now I can offer points and rewards to my clients- win-win!

Nutrition by Yvette
5 months using the app
June 13, 2023

Just setting it up but the features seem to be great and the support is quick and helpful! Hana took care of my simple needs within minutes :)

Butcher Boy Meat Market
United States
8 days using the app