Reviews (1,575)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its affordability, ease of use, and seamless rewards management. They value its customization options, referral program, and customer balance downloads. The customer service is often praised for its responsiveness, with team members frequently recognized for their assistance. Merchants report increased customer engagement and retention due to the app's features. Its tracking and reporting capabilities are also appreciated. Some suggest improvements like points activity downloads and scheduled customer balance backups.

April 10, 2024

Die App hat sehr viele Reward-Features. Der Customer Support ist sehr hilfsbereit und geduldig. Bei meinem Problem konnte mir Lydia mit viel Geduld helfen. Wir nutzen die App in den EU-Store und US-Store. In EU Store haben wir die Sprachen deutsch und englisch. Leider sind die E-Mails nur in einer Sprache möglich. Es ist sicherlich ein Punkt, der abhält die App in Europa-Store einzusetzen. Deswegen ist ein Punktabzug.

melume-sandbox
Germany
8 months using the app
May 31, 2024

I recently started using this app and I'm incredibly impressed! Not only is the interface user-friendly and intuitive, but the customer service is exceptional. Audrey and Nikita, in particular, were incredibly responsive and helpful whenever I had a question or issue. Their quick responses and willingness to assist really made my experience with the app enjoyable. Kudos to the entire team for creating such a fantastic product and providing top-notch support!

Ma Nuit Blanche
Egypt
About 5 hours using the app
May 22, 2024

Lydia was able to resolve some issues with the app quickly. Greatly recommend!

ect.studio
Austria
7 days using the app
January 18, 2024

I have been searching for the most user-friendly reward program to port over from my old website. Before settled with Joy, I tried another 2 apps only to discover there are so many limitations. Not only Joy has been able to meet my needs, their support team is great! A big shoutout to Abby who is always there to answer my questions promptly. Thank you! Reserving one more star as I have yet to test the app for a longer time. Shall come back to review it after 3 months.

PuriHealth
Singapore
3 months using the app
April 2, 2024

This is one of the best loyalty program I have ever seen , And the customer service (especially Liz) is top tier.

If you are looking for customer retention , Definitely you need this app.

Baagni
United Arab Emirates
About 7 hours using the app
April 10, 2024

Es una aplicación con una interfaz sencilla a utilizar, me gusto solo porque no puedo automatizar correos en cada cierto tiempos.

My Store
Mexico
3 months using the app
January 21, 2024

excellent support from Jasmine. issue was rectified quickly . GREAT APP & SUPPORT!

HOUSE D'LUXE
South Africa
5 months using the app
February 13, 2024

Excellente service wanneer je vragen hebt!!

Daans Design
Netherlands
9 months using the app
July 17, 2023

It is fun and easy to use! Even though I'm on the free plan it still allows you to have a lot of features for all your needs for a loyalty program.

Sugacane Cosmetics
United States
Almost 2 years using the app
September 5, 2023

Fantastic customer service. I would give 5 stars, but there are a few little functional things I would love to have that are not quite there yet.

USM公式オンラインショップ
Japan
5 months using the app