Joy Loyalty Program & Rewards
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Reviews (1,595)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this loyalty program for its effective customer engagement and retention capabilities, featuring customizable points, VIP tiers, and referral programs. It's praised for its easy integration with Shopify, intuitive setup, and seamless transaction process. The support team is noted for their quick and helpful responses, enhancing the user experience. Additionally, it's considered cost-effective, offering good value and reliability.
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We've been using Joy for over a year now. It's user-friendly and easy to use + the helpdesk is always there in case you have a quick question or issue about customer points. Their rep Hana was very helpful and quick to answer my concern about overlapping buttons on our website :) Easy fix when you have the right type of help!
We've been using this app to run our loyalty program for the past two months. The setup was quick, and it has reliably handled all our customer transactions. While we encountered a few bugs early on, the support team has been exceptional at resolving issues rapidly. It's clear the developers are actively improving the app, and we're already seeing great results in customer retention. Overall, it's a powerful and well-supported solution.
Thanks so much for taking the time to share such a thoughtful review. We really appreciate it.
We’re glad to hear the setup was smooth and that the app has been reliably supporting your loyalty program. It’s also great to know our support team could help resolve the early issues quickly, and that you’re already seeing positive results in customer retention.
Your feedback means a lot to both our product and support teams, and it genuinely motivates us to keep improving the app and the overall experience. If there’s ever anything we can help with as you continue to grow your program, please don’t hesitate to reach out.
We are very happy with the Joy app. Everything works exactly as we needed and the setup was smooth and intuitive. The features are well thought out and fit perfectly with our Shopify store.
What really stands out is the customer support. Hana was absolutely amazing, very responsive, patient, and genuinely helpful. She guided us through everything step by step and made the whole experience stress-free.
Highly recommended if you are looking for a reliable app with excellent support behind it.
Hi there,
Thank you so much for your wonderful feedback and for sharing your experience with the Joy app.
We’re delighted to hear that everything worked exactly as you needed and that the setup felt smooth and intuitive. It’s great to know the features fit well with your Shopify store and support your goals effectively.
We’re especially happy to hear your kind words about Hana. She’ll be thrilled to know that her responsiveness, patience, and guidance helped make your experience stress-free. Providing reliable support is something we truly value.
Thank you again for the recommendation and for trusting Joy. We’re always here if you need any further assistance in the future.
Best regards,
Joy Team
I’ve had an exceptional experience thus far with Joy Loyalty. They went above and beyond to help set up my loyalty program with their 24/7 support they make any adjustments and tweaks to your loyalty program instantly.
When searching for a loyalty program I was between Smile or Joy and inevitably went with Joy because of their great customer service.
Daniel helped with onboarding and figuring out exactly what my loyalty program needs.
Rosie has most recently helped me with my troubleshooting needs.
Thanks so much for sharing your experience with Joy Loyalty. We truly appreciate it.
We’re really happy to hear that our 24/7 support and quick adjustments have helped you set up your loyalty program smoothly. It means a lot that you chose Joy over other options because of our customer service.
We’ll be sure to pass your kind words along to Daniel and Rosie. They’ll be thrilled to know their support made a difference during your onboarding and troubleshooting.
Thanks again for trusting Joy Loyalty. If you ever need anything as your program grows, our team is always here to help.
It's a wonderful loyalty program, especially for small businesses like us. Very easy to set up and navigate. Hana did a great job helping us out during the onboarding. She helped us set things up, which gave us a headstart! Thanks, Hana!
Such a lovely experience! We've been able to earn more revenue by having this loyalty program, and their team has been so helpful with every single thing. Hana, Sonny, Alicia, and anyone else we've communicated with has responded to us in a super timely manner and always answers all of our questions!
The Joy Rewards Avada team has been incredibly friendly and approachable since the start of our journey with them. They’re available around the clock, so you can always reach someone on live chat whenever you need assistance.
While there are a few setups not yet available in the app, I’m confident they’ll consider these improvements moving forward.
Special shoutout to the amazing team members I’ve interacted with on live chat, Audrey, Alyssa, Jade, Sonny, and Abby, who have all been super helpful with my inquiries. Big thanks to the team for their support!
Hello,
Thank you so much for your kind and thoughtful review!
We’re truly happy to hear that you’ve had a positive experience with the our app and that our live chat support has been helpful and accessible whenever you needed us. Your trust and confidence mean a lot to us.
We also really appreciate your understanding regarding some setups that are not yet available. Your feedback is valuable, and we’ll definitely take it into consideration as we continue improving the app.
A big thank you as well for the special shoutout to Audrey, Alyssa, Jade, Sonny, and Abby. We’ll be sure to share your kind words with them.
Thanks again for choosing Joy Loyalty. We’re always here if you need any further support!
Best regards,
Joy Team
The app is easy to use and setup is straightforward. The loyalty features work well for basic needs and do what they’re supposed to. What really stands out is the support team, they’re super responsive and very helpful. Overall, nothing too fancy, but it gets the job done nicely.
The app is exactly what I have been looking for. I love the small, yet impactful features, such as the points wallet feature that allows customers to see how many points they can receive per purchase. Also the customer service team is amazing.
We've been searching for a tool that can effectively boost customer loyalty and repeat purchase rates, and Joy perfectly meets our needs. Its points reward system has greatly motivated customer spending and engagement behavior. The backend data dashboard is very intuitive, clearly showing the conversions and revenue it has brought us. Compared to the value it delivers, the pricing is extremely reasonable. The customer support team responds quickly and resolves issues professionally. If you're still hesitating, I can say this is one of the best investments we've made on Shopify. Daniel, in particular, has been an excellent partner to work with—whenever I have any questions, he always follows up patiently and in great detail.