Reviews (1,982)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program app for boosting customer engagement and sales through its user-friendly interface and seamless Shopify integration. They appreciate the extensive customization options, robust analytics, and responsive support team that aids in setup and troubleshooting. Its efficient POS integration and operational performance in live environments are also highlighted, making it effective in enhancing customer satisfaction and business outcomes.

January 20, 2025

Diese App macht das Sammeln und Einlösen von Punkten super einfach. Das Design ist übersichtlich und intuitiv, und ich habe immer den perfekten Überblick über meine Prämien. Besonders die exklusiven Angebote und Updates sind ein tolles Extra. Absolute Empfehlung!

fancyhands
Austria
16 days using the app
January 14, 2025

The support service is great, and the supporter Hana is a great assistance.

indaystoreonline
Taiwan
Over 1 year using the app
November 12, 2024

Firstly, I would like to say a huge thank you to Alyssa and the team. She is extremely professional and swift in her work. I didn't know how to create my loyalty page and they helped me for free with my theme and got it running on my Shopify. I am so grateful for this and highly recommended them. Thanks so much !

Sival Skn
United Kingdom
6 days using the app
December 30, 2024

Hana has been a great help! I am very impressed and grateful. Thank you Hana! The app also looks really good

This little boutique
United States
2 days using the app
November 25, 2024

I have received wonderful service from Damian and find it very easy to communicate the issues I have setting up the loyalty programme. Damian is very helpful and friendly. :-)

Ginger Bear Boutique
Australia
9 days using the app
December 25, 2024

Audrey is so helpful and he managed to set everything for me

NajmaDesigns & Co.
United States
2 months using the app
February 24, 2025

The customer service is outstanding, they respond quickly and fixed my problem quick as well. I spoke to Hana and she was nice and solved my problem quickly. Definitely recommend.

Transcend Clothing
Australia
About 11 hours using the app
October 23, 2024

We recently started using the Joy loyalty app for our business, and the experience has been fantastic! The app is incredibly user-friendly, making it easy for our customers to engage with our loyalty program, track their rewards, and stay connected with us. Since implementing Joy, we've seen a noticeable increase in customer retention and overall satisfaction.

A special shoutout to Hana, who was instrumental in helping us set up the app. She was not only knowledgeable but also extremely patient and responsive throughout the entire process. Hana made sure everything was tailored to meet our needs, and her support has been invaluable.

If you’re looking for a reliable loyalty app with exceptional customer service, I highly recommend Joy!

Braus Fight AUS
Australia
About 1 month using the app
Joy Loyalty (by Avada) replied October 29, 2024

Thank you so much for your wonderful feedback! We're thrilled to hear that Joy has made such a positive impact on your business and that your customers are enjoying the loyalty program. It's fantastic that you've seen increased retention and satisfaction – that's exactly what we strive for!

We'll make sure to pass along your kind words to Hana; she’ll be delighted to know she made a difference in setting you up for success. If there's anything more we can do to support your journey with Joy, just let us know. Thanks again for recommending us! 😊

January 7, 2025

I had a great help from the support within the app, they help me integrate the app in my shop Abby helped me very quickly and efficiently .

Roseindigo
France
About 22 hours using the app
January 28, 2025

Joy has been a fantastic app for setting up my loyalty program on Shopify. It's easy to use, customizable, and fits perfectly with my store's needs. The features are straightforward but effective.

A big thank you to Hana, who made the whole setup process smooth and stress-free. She was incredibly helpful, answered all my questions.

If you're looking for a reliable loyalty program with great support, Joy is definitely worth trying!

Canine Aqua Splash
United Kingdom
About 1 hour using the app