Reviews (1,765)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program for its effectiveness in boosting customer engagement and retention, noting its cost-efficiency and robust features, even in the free tier. The app is user-friendly, offering extensive customization options and seamless integration with Shopify's POS. It is praised for reliable performance and responsive customer support, with staff members like Tiana, Hana, and Audrey receiving special mentions for exceptional service. Merchants report significant enhancements in customer loyalty and business operations, making it a favored choice among Shopify store owners.

July 2, 2024

very good experience. Especially there customer support person Judy helped a lot !

Eyeshades.pk
Pakistan
3 months using the app
July 16, 2024

Kevin did a fantastic job helping us after installing and testing Joy. We were able to perform a quick reset with Kevin's help, so our shop can go live soon! Thank you Kevin!!!

Vuur & Rook
Netherlands
11 days using the app
October 4, 2024

Provides incredibly enthusiastic support and is user-friendly and applicable

Perlamuse
United States
About 1 month using the app
Joy Loyalty replied October 7, 2024

Thank you for the fantastic review! We’re so glad to hear that you found our support enthusiastic and that you’re enjoying the user-friendly and applicable features of our app. We always strive to make things as smooth as possible for our users!

If you ever need further assistance, don’t hesitate to reach out. We're here to help!

August 8, 2024

Customer Service is top notch! Excellent experience with them, highly recommend!

EvelynGoldJewels
United Kingdom
8 days using the app
July 22, 2024

very helpful staff members specifically hana and anvia. They helped with my issue in just a couple of minutes

American Culture Brands Pro
United States
About 1 month using the app
October 3, 2024

very helpful support team from Abby and Andrew

Anaqa Inspired
United Kingdom
About 1 month using the app
Joy Loyalty replied October 7, 2024

Thank you so much for your kind words! We're delighted to hear that Abby and Andrew provided you with helpful support. Our team is always here to assist you whenever you need it.

If you have any further questions or need assistance, feel free to reach out!

August 22, 2024

Hana” is a great support.
They responded quickly to various problems and solved all of them.

mutta.
Japan
22 days using the app
Joy Loyalty replied September 5, 2024

Thank you for your kind words! We're delighted to hear that Hana provided great support and resolved your issues quickly.

If you need any further assistance or have additional questions, feel free to reach out. We’re here to help!

July 22, 2024

This is the best loyalty and rewards program on the market. Value for money, great features, affordable and the customer service is excellent!

Keep up the great work :)

Conquest Coffee
Australia
5 days using the app
September 12, 2024

It's a great app with a fantastic customer service.
Tiana was a wonderful help.
I recommend.

Food Packaging Direct
United Kingdom
10 days using the app
Joy Loyalty replied September 18, 2024

Thank you for your wonderful review! We’re thrilled to hear that you think our app is great and that Tiana was able to provide fantastic assistance. We truly appreciate your recommendation. If you need any further help, please don’t hesitate to reach out.

July 3, 2024

Lydia was wonderful and she helped me so quickly! I really appreciate all the help.

The Crafty Lemon Co.
United States
4 months using the app