Reviews (1,971)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program app for boosting customer engagement and sales through its user-friendly interface and seamless Shopify integration. They appreciate the extensive customization options, robust analytics, and responsive support team that aids in setup and troubleshooting. Its efficient POS integration and operational performance in live environments are also highlighted, making it effective in enhancing customer satisfaction and business outcomes.

October 18, 2024

App is great and has most of the feature but its pricy. Btw thanks hana for customer support

Warsan
India
8 months using the app
Joy Loyalty (by Avada) replied October 23, 2024

Thank you so much for your feedback! We’re glad to hear you find the app’s features useful, and we truly appreciate your shout-out to Hana for her support. We understand that pricing is an important consideration, and we’ll keep your thoughts in mind as we continue to improve the app and offer value. If there’s anything else we can assist you with, feel free to reach out!

January 1, 2025

Love the app so far! Hana was great!

Joy and Gumbo Pets
United States
14 days using the app
November 22, 2024

Good experience

Conatural
Pakistan
Over 1 year using the app
January 21, 2025

Installed the app after comparing price for different loyalty programmes. This app provides VIP tiers function at a reasonable monthly price. Customer support Hana was helpful in migrating customer data from old platforms.

GALA Board Games 旮旯桌遊
Hong Kong SAR
About 1 hour using the app
October 7, 2024

Great app, lots of features and customizations to choose from. We were confused about a few things, but contacting support was quick, and Audrey was very patient and helpful, going above and beyond to resolve our concerns. We're still on the free plan, but will definitely upgrade to unlock even more features!

Vitamin Tree
Canada
22 days using the app
Joy Loyalty (by Avada) replied October 17, 2024

Thank you so much for your kind review! We're thrilled to hear that you're enjoying the app's features and customizations. It's great to know that Audrey provided the support you needed and helped clarify any confusion. We’re excited to hear that you’re considering upgrading, and we’re here to assist you every step of the way as you unlock more features. If you have any further questions, feel free to reach out again!

January 29, 2025

Audrey was very helpful and patient with me. She answered all my questions and sent me links so I could do it independently if needed. She was spectacular.

Something for Everyone Jewelry
United States
About 2 hours using the app
October 30, 2024

Hana has been super helpful with my onboarding experience. Cant wait to reward my customers!

Jador The Label
Australia
10 days using the app
November 25, 2024

Amazing APP and amazing support!! Thak you Hana for helping me with the settings!!

Pepaloves
Spain
2 months using the app
October 10, 2024

Always great support and our customers love it. Thanks!

Performance Audio
United States
Over 1 year using the app
Joy Loyalty (by Avada) replied October 17, 2024

Thank you for the fantastic feedback! We're delighted to hear that you and your customers are enjoying our service. Providing great support is our priority, and we appreciate your continued trust in us. If you need any assistance or have further questions, don’t hesitate to reach out. Thanks again!

February 11, 2025

The support on this app is amazing. hana was so prompt helpful with everything i asked

Jungle Cat Club
Australia
1 day using the app