Reviews (1,971)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program app for boosting customer engagement and sales through its user-friendly interface and seamless Shopify integration. They appreciate the extensive customization options, robust analytics, and responsive support team that aids in setup and troubleshooting. Its efficient POS integration and operational performance in live environments are also highlighted, making it effective in enhancing customer satisfaction and business outcomes.

Edited January 15, 2025

Quick support. Alyssa was very helpfull

Tuju
Romania
About 2 months using the app
October 28, 2024

I installed this app a few days ago and I have to say I'm quite impressed with it. It has a lot of great features (more features than some comparable apps that are much pricier) and yet is easy to set up. It calculates the loyalty points properly (unlike some of its competitors) and is very flexible. The support staff (including Tracy, Anivia, Abby and others) is super friendly and helpful. Overall I am very impressed and pleased!!!

Plantiva Natural Supplements
United States
3 days using the app
January 15, 2025

Good customer service. Audrey was very helpful!

ELUDE
United States
4 days using the app
October 9, 2024

Great customer service, Hana was very helpful and resolved my issue within minutes :)

Lernitoys
Slovakia
About 1 year using the app
Joy Loyalty (by Avada) replied October 17, 2024

Thank you for your kind words! We're thrilled to hear that Hana was able to help and resolve your issue so quickly. If you need any more assistance in the future, feel free to reach out. We're always happy to help! 😊

January 2, 2025

I am actually very surprised with the swift attention and care to my issues and requests I had regarding custom coding preferences to match the aesthetic of my website. Sonny was very attentive and helpful in helping me on customizing my referral page. I am very impressed with the customer service.

Midnight Reign
Canada
About 8 hours using the app
February 8, 2025

Super fast customer assistance service, Sonny was the best, provided me with all the tips and guidance needed to set up the app with ease. Go Joy !!!

Adept Skincare
France
About 1 hour using the app
January 11, 2025

Fast and on the point support from Sonny!

Cozie
Hungary
1 day using the app
October 16, 2024

Support team and Dev Team are very helpful!
Especially Sonny, Jade, Audrey many other members from support team. Thank you!
One of the the easiest add-on apps that we have used.

HomeStonePeace
Hong Kong SAR
19 days using the app
Joy Loyalty (by Avada) replied October 17, 2024

Thank you for your kind words! We're thrilled to hear that our support and development teams, especially Sonny, Jade, and Audrey, were able to assist you effectively. It's wonderful to know that you found our app easy to use. We appreciate your feedback and are always here to help! If you have any further questions or need assistance, feel free to reach out. Thank you for choosing us!

September 19, 2024

Alyssa was wonderful! Very patient and helped me with all 10 questions I had. The support team immediately jumped in to fix an issue I was having in my store. So glad to be using this for my rewards program. I have used several others in the past and this one is wonderful for the cost and the support you receive.

godoggiestyle
United States
Over 1 year using the app
Joy Loyalty (by Avada) replied September 25, 2024

Thank you so much for your wonderful review! We're thrilled to hear that Alyssa was able to assist you patiently and address all your questions. Our support team is always here to help, and it's great to know you found our rewards program beneficial. We appreciate your feedback and are glad you chose us over other options. If you ever need anything else, don’t hesitate to reach out. Happy rewarding!

January 1, 2025

Hana and Andrew are Best

Uniqaya Lifestyle
India
About 1 year using the app