Reviews (1,454)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this loyalty program for boosting customer engagement and retention, noting increased sales and satisfaction. They praise its user-friendly interface, easy setup, and comprehensive features like points-based rewards and customizable referral programs. Exceptional customer support is also highlighted, with a team ready to resolve issues and make custom adjustments. This tool is valued for enhancing the shopping experience and strengthening customer relationships.
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My problem was resolved quickly by Hana. Thanks.
Excellent service
Hi TEASE dancewear Store Owner,
Thank you for your important feedback regarding GDPR compliance and the Data Processing Agreement (DPA).
We understand the critical nature of this requirement for EU merchants. While we were previously working to finalize a downloadable and signable DPA, we have now published a dedicated DPA page that clearly outlines our data handling practices and compliance measures:
https://joy.so/data-processing-addendum-dpa/
We currently:
- Listen to and properly process Shopify’s GDPR webhooks (such as customer data access and erasure requests)
- Do not share or sell customer data with any third party
- Store data securely on Google Cloud infrastructure, which follows industry-standard compliance protocols
Following that, our team is currently taking the following actions to strengthen our overall privacy and compliance approach:
- We’re implementing internal support for Data Subject Access Requests (DSAR), with tooling to process these requests efficiently.
- A trust center is in planning, though this will take more time due to overlap with broader certifications like SOC 2, we are working with Sprinto
- We're also looking to consult with a privacy lawyer or DPO for third-party review.
- GDPR training for our internal team is being scheduled as part of this effort.
Thanks again for your honest feedback. Your input helps us continue building a better, more transparent product.
Best regards,
Joy Loyalty Team
Super application ! Que du bonheur ! et ce n'est rien comparé à l'équipe support qui est toujours là pour vous aider et donner un coup de main. Merci beaucoup Jasmine et Anivia pour votre aide très précieuse !
thank so you much for help best Sonny
fully functional app and very sweet customer service.
Hana
Was struggling to get the judge.me to connect but thanks to Hana this was solved. Awesome support
gentili e veloci!
I am actually very surprised with the swift attention and care to my issues and requests I had regarding custom coding preferences to match the aesthetic of my website. Sonny was very attentive and helpful in helping me on customizing my referral page. I am very impressed with the customer service.
Love the app so far! Hana was great!
Had great experience so far. Seems to have great features in free plan compared to other loyalty apps. Great support from Audrey and Andrew.
Hi THE EUPHORIKA,
Thank you for your wonderful feedback! We're thrilled you're finding value in our free plan features compared to other loyalty apps. I'll make sure both Audrey and Andrew know their support was appreciated. We're committed to providing great options at every plan level and look forward to continuing to support your UK business!
Warm regards,
The Joy Loyalty Team
Great Service Thanks to Audrey helped me set up a banner 10/10 Thanks!!!
Hana was wonderful in satisfying my requests in some customization. Awesome job!!!
Hana was amazing she helped solve my issues and I can't wait to start selling to the USA and become a great drop shipping store!
I had some things that I wanted to make changes and Hana was there, helping me a lot! I'm sincerely satisfied with her assistance.
Hana was very helpful with my request. Thank you!
I have received wonderful service from Damian and find it very easy to communicate the issues I have setting up the loyalty programme. Damian is very helpful and friendly. :-)
I really enjoy it
Je suis entrain d'installer l'application, Hana est adorable et m'aide à tout configurer, j'espere que je serais satisfaite de cette application
Super vraiment parfait merci à Audrey !! :)
got help right away
Amazing App and Support
I was impressed by their commitment to going the extra mile to assist you with setting up your profile. They have a strong commitment to customer satisfaction and success. Their application is very easy to use.
Would like to thank Sonny for the fast, efficient and friendly service. Not only did Sonny help me with my issue, he was also helpful and tactful.
Thank you for your help again, Sonny.
Thank you so much for sharing your experience! We’re delighted to hear that Sonny was able to provide fast, friendly, and tactful support to help you with your issue. We'll be sure to pass on your kind words to him. If there's anything more we can assist you with, please feel free to reach out. Thanks again for choosing us! 😊
Merci à Hana pour ses conseils !
Merci beaucoup pour votre retour ! Nous sommes ravis que les conseils d'Hana vous aient été utiles. N’hésitez pas à nous contacter si vous avez d'autres questions, nous sommes toujours là pour vous aider !
Good customer support. Nice made Loyality program!
Thank you for your kind words! We’re glad to hear that you’re happy with our customer support and that you’re enjoying our loyalty program. If you ever need further assistance, feel free to reach out—we’re here to help!
Application efficace et un service compétent et rapide (big up a Audrey)
Merci beaucoup pour votre retour positif et pour avoir pris le temps de partager votre expérience avec nous ! Nous sommes ravis d'apprendre que vous trouvez notre application efficace et notre service rapide et compétent. Audrey sera ravie de savoir qu’elle a pu vous aider !
N’hésitez pas à nous contacter si vous avez besoin de plus d’assistance. Nous sommes là pour vous aider !
Easy API based App integration. It works.
Thank you for your concise and positive review! We're glad to hear that you found our app easy to integrate and that it’s working well for you.
If you have any questions or need further assistance, please don’t hesitate to reach out. We're here to help!
Hana has done a very good job on helping me out with the installation of the app. She has aswered really fast and was could answered any of my questions.
5/5
Thank you for your fantastic feedback! We’re thrilled to hear that Hana provided you with excellent support during the installation process and was able to answer all of your questions quickly. We’ll be sure to share your kind words with her!
If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!
Since I'm new to the app I cannot speak to it's function yet - however if the app is as good as the customer service I got from HANA I expect great things. Usually when service is that good then everything else is too so I look forward to a long and prosperous relationship with Joy Loyalty
Thank you so much for your kind words! We're excited to have you on board and thrilled to hear that Hana provided such great service. We strive to ensure our app matches the quality of our support, so we’re confident you'll have a fantastic experience with Joy Loyalty. We're looking forward to a long and successful partnership with you. If you ever need any assistance, we’re always here to help!
Absolutely fantastic experience with Hana from the support team! From the moment I reached out, she was incredibly attentive and knowledgeable. Hana took the time to understand my concerns and provided clear, effective solutions. Her friendly demeanor made the entire process stress-free. It’s rare to find such dedicated support staff. I truly appreciate her help and would highly recommend her to anyone in need of assistance. Five stars well deserved!
Thank you so much for the glowing review! We’re thrilled to hear that you had such a fantastic experience with Hana. It’s wonderful to know she was attentive, knowledgeable, and made the process stress-free for you. We’re incredibly proud of our support team, and we’re so happy to hear that Hana provided the five-star service you deserve. If you ever need anything else, we’re here to help!
Audrey has been very responsive and helpful. She seemed very knowledgable and patient.
Thank you for your kind feedback! We’re delighted to hear that Audrey was responsive, helpful, and provided knowledgeable support. We strive to offer the best experience for our customers, and it’s great to know Audrey met your expectations.
If you need any further assistance, feel free to reach out anytime!
Audery
Thank you for your positive feedback! We're glad to hear that Audrey provided excellent support and that the transition from your previous rewards app was smooth. If you need any more assistance or have further questions, please feel free to reach out. We're here to help!
Great and fast support from Lydia. Had a question about some customization and she helped me instantly.
Thank you for your kind words! We're thrilled to hear that Lydia was able to assist you quickly with your customization. If you have any more questions or need further help, don't hesitate to reach out! 😊
Thank You "Hana" For Your Valuable Support. It Was Really Easy To Set Up Things. Thanks A Lot.
Thank you for your wonderful feedback!
We’re thrilled to hear that Hana made the setup process easy for you. If you have any more questions or need further assistance, feel free to reach out. We’re always here to help!
great app and the asistent tiana was great and helped me in everything i needed
Thank you for your kind words! We're thrilled to hear that you're enjoying the app and that Tiana was able to assist you with everything you needed. If you have any more questions or need further help, don't hesitate to reach out. We're here to support you!
Service is very pleasant.
Hi Urban Go Prep Team,
Thank you for your feedback and for taking the time to review the Joy: Rewards & Loyalty Program app.
We’re glad to hear that you found our service pleasant. We strive to provide the best support possible and are always looking for ways to improve our app and service. If you have any specific suggestions or if there's anything more we can do to enhance your experience, please let us know.
Thank you for your support, and we hope to continue serving you better.
Lydia was very helpful and made the process quick and easy.
Thank you for your kind words! We're thrilled to hear that Lydia was able to make the process quick and easy for you. If you need any further assistance or have additional questions, feel free to reach out.
amazing customer and great app. Been using it for a while, very pleased
Very good support from Tiana and Doris
They team at Joy Rewards is such amazing people to work with. Every time I reach out to them for any query, they always came back with a resolution. A special shoutout to Hana and Nikita for great setup help. Will definitely recommend them. As their products are great too.
I recommend the application which is nothing short of exceptional, the customer support is super professional. I thank Mia, Tony and Linda who helped me solve some problems with the site, thanks again.
Amazing customer service! Hana fixed my problem within minutes and i didn't have to do anything. She did it all from her end. I currently only have the free version of Joy, but after the great customer service and definitely will sign up for the paid version. Thanks Hana for the process simple and fast.
Got quick and efficient assistance from Hana. Much appreciated!
Audrey was a big help in getting through some obstacles. Can't wait to see our shop grow thanks to Joy!
非常棒的功能,虽然有一些想要的功能无法实现,但是客服hana已经在尽力的帮我解决问题.非常感谢她.
amazing help from the team.
Great app
Lydia was wonderful and she helped me so quickly! I really appreciate all the help.
Hi, I am not using the app, how can I delete all the data in my site?
Hello,
Thank you for reaching out.
Upon checking, we noticed that the app has been uninstalled from your site as of May 29, 2024, you can be assured that there is no app code or data remaining on your website. Therefore, there is nothing that needs to be removed.
If you have any further questions or concerns, please feel free to reach out.
Best regards,
Joy Support Team
Very good app, beautiful visuals, easy to set up, looking forward to testing it when my store opens. Thanks to Kevin for his availability.