Reviews (1,765)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program for its effectiveness in boosting customer engagement and retention, noting its cost-efficiency and robust features, even in the free tier. The app is user-friendly, offering extensive customization options and seamless integration with Shopify's POS. It is praised for reliable performance and responsive customer support, with staff members like Tiana, Hana, and Audrey receiving special mentions for exceptional service. Merchants report significant enhancements in customer loyalty and business operations, making it a favored choice among Shopify store owners.

October 2, 2024

Today, I installed two apps from Avada i.e. Air and Joy. Thanks to the excellent support received from HANA.

DEEPA

TULIP N TURTLE
India
About 2 hours using the app
Joy Loyalty replied October 7, 2024

Thank you so much for the wonderful 5-star review! We’re thrilled to hear that you’ve had a great experience with both the Air and Joy apps, and that Hana was able to provide excellent support.

If you need any further assistance or have any questions, feel free to reach out. We’re here to help!

July 22, 2024

Such great customer service! Penelope was excellent with addressing my concerns. Thank you!

The Good Fruit Gift Shop
United States
1 day using the app
October 6, 2024

Prakash helped me so much!!!

SNEAKERS OF WISDOM
Czechia
12 days using the app
Joy Loyalty replied October 7, 2024

Thank you for the wonderful feedback! We’re thrilled to hear that Prakash was able to help you so much. If you ever need further assistance, feel free to reach out—we’re always here to support you!

August 22, 2024

The app seems very complete and with a monthly plan at a fair price. The support with Emily is super!

AlimentariCasaItalia
Romania
About 2 hours using the app
July 1, 2024

Mia was extremely patient and walked us through the process of customizing the app to match our Brand and store theme.

Vafels
United States
18 days using the app
July 4, 2024

amazing help from the team.
Great app

My Store
Austria
4 months using the app
August 15, 2024

Thanks Audrey for quick and professional reponse

Irohas Photo
Australia
3 days using the app
October 20, 2024

Great service and help from Hana :)

The Holiday Shop
India
1 day using the app
Joy Loyalty replied October 23, 2024

Thank you for your kind words! We're thrilled to hear that Hana provided great service and support. If you ever need further assistance, don't hesitate to reach out—we’re here to help!

June 28, 2024

I had an issue and Tiana resolved it in a timely manner. Great customer service! I appreciate it.

I'm Sl33p!
United States
About 1 month using the app
July 3, 2024

Really easy and comfortable to use! Thanks Lydia for giving a best customer support!!

Biodent
Sri Lanka
23 days using the app