Reviews (1,982)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program app for boosting customer engagement and sales through its user-friendly interface and seamless Shopify integration. They appreciate the extensive customization options, robust analytics, and responsive support team that aids in setup and troubleshooting. Its efficient POS integration and operational performance in live environments are also highlighted, making it effective in enhancing customer satisfaction and business outcomes.

January 11, 2025

Fast and on the point support from Sonny!

Cozie
Hungary
1 day using the app
January 2, 2025

I am actually very surprised with the swift attention and care to my issues and requests I had regarding custom coding preferences to match the aesthetic of my website. Sonny was very attentive and helpful in helping me on customizing my referral page. I am very impressed with the customer service.

Midnight Reign
Canada
About 8 hours using the app
November 3, 2024

I've started using the Joy loyalty app, which offers numerous features. While implementing Joy (as I transition to a new loyalty system), I've received excellent support from the Joy team. I'd particularly like to thank Damian and the entire crew for their assistance.

PLATINUM
Slovenia
10 days using the app
October 26, 2024

thanks to Hana who helped me improve my experience with this app that has many features and I'm sure it will help me to retain my customers! Fast and effective assistance, thank you! I hope to receive enough orders to do the paid plan to use all the features!

Charmaly
Italy
3 days using the app
Joy Loyalty (by Avada) replied October 27, 2024

Thank you for your fantastic review! We’re delighted to hear that Hana was able to enhance your experience with our app and that you’re excited about the many features it offers. We're confident that these tools will help you retain your customers effectively. If you have any questions or need further assistance, feel free to reach out. Wishing you lots of success with your orders, and we hope you enjoy all the benefits of the paid plan when the time comes!

November 2, 2024

The Avada Loyalty Program on Shopify is a powerful tool for boosting customer retention with customizable rewards, referral options, and VIP memberships.

Thanks to Hana for her exceptional support in making the setup easy and effective!

SPINGHAR
United Kingdom
About 1 month using the app
October 21, 2024

I had an excellent experience using the app, and the support I received was top-notch. Audrey, in particular, was incredibly helpful and provided quick responses to all my questions. Thanks to her assistance, I was able to integrate the app seamlessly and start using it without any issues. I’m very grateful for her support, and I would definitely recommend this app to others!

IAC
Türkiye
21 days using the app
Joy Loyalty (by Avada) replied October 23, 2024

Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience with the app and that Audrey was able to assist you so effectively. It's great to know that the integration process was smooth, and your kind words mean a lot to us. If you ever need further assistance, feel free to reach out. We appreciate your recommendation and look forward to continuing to support your success!

Edited January 15, 2025

Quick support. Alyssa was very helpfull

Tuju
Romania
About 2 months using the app
November 22, 2024

Good experience

Conatural
Pakistan
Over 1 year using the app
January 1, 2025

Hana and Andrew are Best

Uniqaya Lifestyle
India
About 1 year using the app
November 25, 2024

Amazing APP and amazing support!! Thak you Hana for helping me with the settings!!

Pepaloves
Spain
2 months using the app