Reviews (1,713)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards program that boosts customer engagement and retention. They praise its user-friendly interface, ease of customization, and cost-effectiveness. The app integrates smoothly with Shopify and other e-commerce tools, offering extensive customization options. Exceptional customer support, with staff members like Tiana, Hana, and Audrey, is frequently highlighted for their prompt and effective assistance, including custom coding and quick troubleshooting. Merchants appreciate the comprehensive features and proactive customer service, making it a valuable tool for enhancing customer loyalty.

July 29, 2022

App is fantastic for what I need it to do. It's a little annoying that you have to chat with support in order to unlock some of the features but at least I know it's getting done correctly and I don't have to mess with it at all. Prakash did an excellent job helping me out!

The Trendy Munchkin
United States
About 1 hour using the app
May 27, 2022

Thanks to Emily for her great help, the whole set up is smooth and incredibly fast! Love it and recommend to y'all.

KTMAMA
Hong Kong SAR
44 minutes using the app
April 17, 2022

Thank you Jasmine for super prompt response and big help ! Simple design, easy control, but many possibility.

PADMA
Japan
43 minutes using the app
August 14, 2022

Hi, The app has great options and sales potential, Hakeem - the customer service/Technical expert helped us to begin using the program. He has been great to set it up and I am looking forward to a great start with this.
Thank You

SparklingTrendz
United States
43 minutes using the app
May 16, 2022

Hana was a great help in explaining and ensuring everything worked properly! Thank you again for all the help and im excited to use this new system within my business!

Silver Bridge Vapes
Canada
43 minutes using the app
September 13, 2022

While initially utilizing the application, Juliana was able to provide quick chat support to help me through some processes of integrating the product. So far, the app is very easy to use and implement.

PigletInBloom
United States
41 minutes using the app
February 11, 2023

I just went through so many of the Loyalty apps. Some I could not figure out and others wanted to over charge for integrations. You would get one per tier. This app integrates perfectly with judge.me and klayvio which is perfect for us. It was easy to figure out the adding options for earning and spending. Wow. I am so happy I found this! I am been like wasting so much time on others who made me email back and forth.. with no help. And the customer chat service app is amazing. There is a chat right in the app and the response was quick. Hana helped me and she provided fantastic support. So excited and relieved I can stop wasting time.

Lōpe Tree
United States
41 minutes using the app
September 6, 2023

I recently started using the Joy app to use it as a customer loyalty program. The free version already offers many options. It's all pretty easy to set up in the dashboard. Customer service is readily available and helpful. Especially Lydia has helped me with initial small problems.

MYOKI
Germany
About 18 hours using the app
March 8, 2023

Esther was quick and efficient, great app. The app is easy to navigate, customer service is quick for any questions or issues.

dubhaus
Australia
41 minutes using the app
September 6, 2022

hana was amazing quick and to the point. she was very detail. she answered all my questions and step me up for success. thank you so much hana

Taylormade lifestyle
United States
40 minutes using the app