Joy Rewards & Loyalty Program

A little confusing to set up, but customer service got us up and running.

This app comes with basic set-ups. Customer support - Daisy is excellent, got our store set up and fixed the issues we faced. More update like referral will come soon. Please keep this app free! Can't wait for new updates. Thank you!

Aisha was very helpful, app is easy to design and has ways for you to vote for new updates. Pretty cool app!

sonny and tony were great. they helped greatly with tweaking the app more to my liking. very accomodating.

Very good application with best in class customer support. Emily went above and beyond to help us. They keep working on new features and integration. Even free option gives you lots of features.

Sehr zu empfehlen bis jetzt, bei der Einrichtung war Esther sehr behilflich und schnell. Sieht gut aus.

Really straightforward to add to my store and when I needed help to add additional features I got help instantly from Emily who was really helpful. Highly recommend!

I needed a lot of help with some of the coding for my theme, the process was really smooth and the integration is great too. Drake was really helpful and so was Esther. I was really happy with how easy everything was to set up and customise. Would really recommend it to anyone who needs to add a loyalty programme for their website!

So far anyway, I am in love with app! Fingers crossed things stay this way and I'll be here for good.

***UPDATE***
I am reducing my original rating to 2 stars after testing the app for 3 days. When I first downloaded the app, everything worked fine and their customer support was highly responsive, still is (that is why they get an extra star). I spent a lot of time exploring the app, chatting with their support and emailing my customers about it. The problems began the next day after I went back into the app to adjust my reward points for certain actions for customers. First off, pro features are clearly marked but writing a review was not marked as a pro feature. The app would not allow me to edit points for writing a review (a free feature) so I reached out to support again. I allowed them access to my store upon their request to fix the issue only to be told I had to upgrade for the feature to work. This raised all kinds of alarms and made me question my intentions to upgrade. To me, it was a seemingly small issue that could have been quickly fixed but they could not do anything about it until I upgraded. Now, if I upgrade and run into new issues, what would be the solution then? I get that they prefer users upgrade to the paid version to get a return on their app but I believe that if the app exceeds or simply meets expectations, then they won't need to be too pushy with the upsell since users will realize its value. The app has potential and their customer support is very good but unfortunately, this is where I uninstall.

Original Review (5 stars)
I just installed the app and was having trouble with it not showing up on my website. The customer service was prompt and efficient. Juliana quickly fixed the problem for me and verified my account as well. I am testing out the app now to see how it holds up but so far so good. I am very impressed.