Reviews (1,456)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this loyalty program for boosting customer engagement and retention, noting increased sales and satisfaction. They praise its user-friendly interface, easy setup, and comprehensive features like points-based rewards and customizable referral programs. Exceptional customer support is also highlighted, with a team ready to resolve issues and make custom adjustments. This tool is valued for enhancing the shopping experience and strengthening customer relationships.
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The team was incredibly helpful in getting our rewards program launched. They even went above and beyond to customize a section to fit our specific needs. Huge shoutout to Hana, Alicia, and William!
I can't say enough good things about the customer service. Their responsiveness was a game-changer, and they didn't just give surface-level answers – they were incredibly thorough. A huge shoutout to Jasmine, who went way out of her way with extra advice that directly contributed to a smooth program launch. That level of support is rare, thank you Jasmine!
Hi Petty Snacks,
Thank you so much for this fantastic review! We're thrilled to hear about your exceptional experience with our customer service team, and Jasmine will be so excited to hear your special shoutout. It's wonderful that her thorough support and extra advice contributed directly to your smooth program launch - this is exactly the level of care we strive to provide every merchant.
Warm regards,
The Joy Loyalty Team
Have had a great experience with the app so far, huge shoutout to Elle and Sonny specifically who have provided amazing customer service and have been able to assist me with a number of questions and concerns I've had.
The app itself is really quite good and we've been enjoying our trial of the Professional plan at this stage. But even the Free plan has some very generous features most other apps would expect you to pay for.
Hi Passport Eyewear,
Thank you so much for this wonderful review! Elle and Sonny will be thrilled to hear your special shoutout - it's fantastic that they've been able to assist you with all your questions and concerns during your trial. We're delighted that you're enjoying the Professional plan features and that you've noticed how generous our Free plan is compared to other apps. Your positive experience, even just 6 days in, really encourages our team!
Warm regards,
The Joy Loyalty Team
I had a great experience with the Joy Loyalty app. Audrey and William were incredibly helpful and responsive — they guided me through everything and resolved my issues quickly. Highly recommended for anyone looking for a reliable loyalty program on Shopify!
I had an outstanding experience with the support team at Joy. They were incredibly kind, attentive, and impressively fast in their responses. They helped me set up the loyalty program in just a few steps and within only a few hours. Everyone I interacted with was polite, knowledgeable, and truly helpful — but what stood out the most was the speed and efficiency in solving even the smallest issues. That kind of support is priceless. A special thank you to Sonny for the exceptional assistance!
Very easy to use with a lot of customisation available. We have found benefit to our business. Great support from both Jasmine and Jade
Hi Vitamin G Nutraceuticals,
Thank you so much for this great review! It's wonderful to hear that you've found real business benefits from Joy and that our customization options have worked well for your needs. Jasmine and Jade will be delighted to receive your recognition for their great support - providing excellent service to our merchants is what drives our team every day.
Warm regards,
The Joy Loyalty Team
Jasmine was very responsive and the engineer william who solved my problem also I tested several loyalty programs and honestly this one is the best and is not the most expensive it is perfect
Hi arcanis-gallery,
Thank you so much for this fantastic review! It's wonderful to hear that Jasmine provided such responsive support and that William was able to solve your technical issue effectively. We're honored that after testing several loyalty programs, you found Joy to be the best solution that also offers great value for your investment. Your experience over these past 4 months means everything to us!
Warm regards,
The Joy Loyalty Team
I ran into some problems while using it and contacted Hana online, he and quickly helped me solve the problem and was very professional!
The service was very prompt and staff was helpful. I like that they have a live chat feature supported by their staff who are very well trained. I just installed the app and had no idea how to set up. I was served by Hana and she was very helpful in guiding me and also helped to set it up each step of the way. I'm grateful for the assistance as it would've taken me several days to figure things out. Great job!
They are extremely helpful. We have been using this program with Shopify for several years and think it caters to all our retail needs.