Joy Rewards & Loyalty Program

Joy Rewards & Loyalty Program

Reviews (1,919)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and engagement through a loyalty points and rewards system. They appreciate its customization options, user-friendly interface, and detailed analytics. The support team is noted for their responsiveness and efficiency. Additionally, its affordability and value, even in the free tier, make it a popular choice for enhancing customer engagement without significant investment.

December 12, 2024

Our customers love the simplicity of the reward program. Easy to understand and easy to use!! :)

Style Niche Boutique
United States
Almost 2 years using the app
November 13, 2024

Love this app! The team has been extremely helpful in answering all of my questions and are available every time i need them! I spoke with Sonny today & I felt like a pain with all of my questions but he was patient with me & very knowledgeable! I just set this up & I am hoping to return with satisfied customer reviews! :)

LISA MARIE BOUTIQUE
United States
5 months using the app
December 19, 2024

I have found this application to be highly effective for my clients, and it is user-friendly. Whenever I have inquiries, the support team is extremely helpful and responds promptly.

Shayna Gibbons Keeley Boutique
United States
4 months using the app
November 15, 2024

Support was really helpful especially Sonny who went extra mile to answer all my requests.

FamiliaList
Lebanon
Over 2 years using the app
November 19, 2024

The friendly customer service is always at my finger tips to walk to me through anything I need help with, shout out to Audrey!

StoicBeauty
Canada
About 1 year using the app
November 29, 2024

This is such a versatile app with many features and easy customisation. Their support is amazing as well.

Myer Street Fashion
Australia
Over 1 year using the app
December 20, 2024

Parkash fixed something for me today! He was great to work with. Thank you again!

Aroma Bead Depot
United States
About 1 year using the app
December 8, 2024

Awesome app and has plenty of functionality on the free plan for new businesses getting started. Amazing, quick support from Audrey when I got stuck configuring a widget too.

Feliks Skincare
Australia
About 1 month using the app
December 18, 2024

It's an excellent rewards application. It would be ideal to have the option to exclude customers from the program based on their tags, instead of doing it individually.

Fiestas by Nana, LLC
United States
Over 1 year using the app
Joy Loyalty (by Avada) replied December 20, 2024

Hello there,

Thank you for your feedback and for sharing your thoughts about the Joy Loyalty app. We're thrilled to hear that you're finding it valuable for your rewards program.

We wanted to follow up regarding your suggestion to exclude customers from the program based on their tags. We're happy to let you know that this functionality is already available as part of our Advanced Plan. By upgrading, you’ll gain access to this feature, allowing you to exclude customers automatically based on their tags, streamlining your rewards program.

Additionally, the Rule engine feature will enable you to reward points based on a variety of customizable conditions, such as customer segments, order details, email domains, countries, and more. This flexibility can help you tailor your loyalty program to meet your business goals effectively.

If you’re interested, we’d be happy to assist you with the upgrade process or provide more details about these features. Please feel free to reply to this email, and we can get started right away.

Thank you again for choosing Joy Loyalty to support your business.

Best regards,

Joy Loyalty Team

January 5, 2025

This app is great for anyone looking to level up the loyalty program of their store, with amazing features such as vip tiers and customer referrals. There are multiple options to customize to fit the theme of your store. I especially find the membership card feature attractive for customers. "Hana" from support has assisted me nicely in setting up all the loyalty programs for me. Can't recommend enough!

lelemomo
India
9 days using the app