Reviews (1,767)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program for its effectiveness in boosting customer engagement and retention, noting its cost-efficiency and robust features, even in the free tier. The app is user-friendly, offering extensive customization options and seamless integration with Shopify's POS. It is praised for reliable performance and responsive customer support, with staff members like Tiana, Hana, and Audrey receiving special mentions for exceptional service. Merchants report significant enhancements in customer loyalty and business operations, making it a favored choice among Shopify store owners.

August 5, 2024

Very good support from Tiana and Doris

Due Aalst
Belgium
About 5 hours using the app
July 1, 2024

Big thanks to Lydia and Anivia for their amazing support. The Joy app is easy to use and great for rewards management. Highly recommend!

Higismart
Portugal
About 3 hours using the app
June 29, 2024

Hi, I am not using the app, how can I delete all the data in my site?

ALECRIM.lab
Brazil
About 1 hour using the app
Joy Loyalty replied June 30, 2024

Hello,

Thank you for reaching out.
Upon checking, we noticed that the app has been uninstalled from your site as of May 29, 2024, you can be assured that there is no app code or data remaining on your website. Therefore, there is nothing that needs to be removed.

If you have any further questions or concerns, please feel free to reach out.

Best regards,
Joy Support Team

September 30, 2024

Easy API based App integration. It works.

RDS_SHOP
United States
2 minutes using the app
Joy Loyalty replied October 1, 2024

Thank you for your concise and positive review! We're glad to hear that you found our app easy to integrate and that it’s working well for you.

If you have any questions or need further assistance, please don’t hesitate to reach out. We're here to help!

July 3, 2024

huge thanks to Hana.

YUNZII KEYBOARD
China
2 days using the app
May 9, 2024

Tiana was awesome! Very friendly and efficient. Thank you :)

Minimalist Folk Co.
United States
Almost 2 years using the app
April 22, 2024

I had a problem using the app, so I asked for help, and Lydia handled it very kindly
Thanks to you, I was able to handle things quickly
It'll be awkward to use for the first time, but Lydia will help you with the difficult ones, so don't worry

CELORA Beauty
Japan
6 months using the app
April 17, 2024

I chatted with Prakash through the chat help feature.
He was able to help me find a solution to my problem quickly and efficiently.
I appreciate the helpful support!

Indigo River & Co.
United States
7 months using the app
June 12, 2024

I am new to the app and it seems great. Hana helped me in literally 3 minutes. So helpfull

MEXICOUTURE
Mexico
About 16 hours using the app
August 22, 2024

Good app

CXL by Christian Lacroix Maison
Belgium
About 19 hours using the app