Reviews (1,476)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program for boosting customer engagement and sales through its effective points-based rewards and referral systems. They appreciate the easy setup, user-friendly interface, and customizable features that integrate seamlessly with Shopify. The analytics tools are valuable for tracking performance. Support is frequently praised for its responsiveness and helpfulness in resolving issues and making custom adjustments.

November 14, 2024

Consistently one of the most efficient live chat support teams I've ever encountered. They respond quickly every time & are always a great help. Damian and Andrew helped me today with an issue & it was done so quickly!

SKINICIAN
United Kingdom
About 1 year using the app
Joy Loyalty (by Avada) replied March 19, 2025

Hi SKINICIAN,

Thank you for such a wonderful compliment about our support team! I'll make sure both Damian and Andrew know how much you appreciated their quick assistance ...

November 29, 2024

This is such a versatile app with many features and easy customisation. Their support is amazing as well.

Myer Street Fashion
Australia
Over 1 year using the app
Joy Loyalty (by Avada) replied April 1, 2025

Hi Myer Street Fashion,

Thank you for your wonderful review! We're thrilled you're enjoying Joy's versatility and easy customization options. It's great to hear our support ...

December 1, 2024

This is by far the best rewards app have seen here. Tried a whole bunch of the rest and they seemed to offer minimal cutomizations and settings, as for Joy Rewards, you are offered a whole lot of settings to toggle and switch depending on your liking. Not forgetting the support, its top notch. Wanted some custom integration and when I reached out to the team, Damian for the support and Raymond ...

Prexetric
Uganda
About 4 hours using the app
January 18, 2025

Abby was amazing, quick, and responsive. I appreciate the immediate online support this helps small business owner expand their business quickly without the hassle of feeling alone! Great App

MELABUTTA
United States
About 2 hours using the app
December 1, 2024

I recently used the Joy app while building a demo store for a potential client, and I must say, their support team went above and beyond to help me achieve the perfect configuration. A special shout-out to Sonny, who was incredibly attentive and efficient throughout the process.

I wanted to make some customizations, like replacing the floating widget button with a header icon, and they handled it ...

Happybido
Italy
About 4 hours using the app
January 20, 2025

I was able to get my issue resolved, so far the app has been easy to work with, I'm launching it tomorrow to my customers, and I hope I can make a huge impact to my sales using a loyalty app

Pixie's Magic Spell
United States
About 2 hours using the app
January 14, 2025

App seems great so far and their support (shout out to Hanna) has been spectacular. Not able to give a proper review until I have used it for a while though.

My Lash Store
Australia
3 months using the app
March 4, 2025

Super application, facile à utiliser avec une prise en main rapide. Un support également très réactif, merci à Sonny pour son aide !

Skinova Beauty
France
35 minutes using the app
January 21, 2025

Je suis vraiment content d'avoir basculé toutes mes applications chez Avada. Le support client, "Hana", est très gentil. Vous nous aidez dans le paramétrage des applications et vous faites l'effort de parler français. Bravo !

TRUFFE DÉLICE
France
11 days using the app
December 24, 2024

Hana was very helpful and prompt with assisting us! The team is always lives up to their reputation and it has been a good experience thus far

Think Batik
Singapore
6 months using the app