Joy Rewards & Loyalty Program

Joy Rewards & Loyalty Program

Reviews (1,876)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report increased customer retention and satisfaction with this loyalty program, noting its user-friendly interface and effective features like point tracking and rewards management. The app integrates well with Point of Sale systems, beneficial for both online and physical stores. Support is highlighted for its responsiveness and helpfulness. Recommended for its comprehensive features, customization options, and affordability, especially for small businesses and startups.

July 24, 2024

A little frustrating that the app is still very much in development. I ran into a lot of bugs which took awhile to work around (still working on several, actually...but we've only been setting up the app for a short time now). Kinda half-baked from a coding/development perspective. That being said, the team behind this app are very responsive and helpful. If you have the time and patience to walk through everything, you can get a pretty good thing going.

Alewine Pottery
United States
2 months using the app
Edited November 23, 2024

All Good.

Supersell
New Zealand
2 days using the app
Joy Loyalty (by Avada) replied November 18, 2024

Thank you so much for your review!

We’re thrilled to hear that everything is now working well for you. Your satisfaction is our top priority, and we truly appreciate the opportunity to address your concerns and resolve any issues you experienced. If there’s anything else we can do to further enhance your experience, please don’t hesitate to reach out.

Thanks again for trusting Joy Rewards & Loyalty Program for your store. We’re here to support you every step of the way!

November 2, 2024

Outstanding support from Jasmine and Anivia.

eSports Gaming Gear
Australia
5 days using the app
July 23, 2024

No complaints, works well. Hana was very helpful in assisting me with customization.

TF Supplements Nutrition Superstore
United States
7 months using the app
July 26, 2024

Tiana was a great help in solving my concerns and helping me navigate the admin panel for Joy. Really quick replies and clear instructions!

DREAMRS
Philippines
4 months using the app
July 17, 2024

Amazing customer service! Hana fixed my problem within minutes and i didn't have to do anything. She did it all from her end. I currently only have the free version of Joy, but after the great customer service and definitely will sign up for the paid version. Thanks Hana for the process simple and fast.

Kootz smoke shop
Australia
9 days using the app
September 1, 2024

Pamela was extremely helpful in getting our ap set up. She helped with importing our customers and points and helping navigate the app to set it up for use.

Gam3 Escape
United States
About 3 hours using the app
Joy Loyalty (by Avada) replied September 4, 2024

Thank you so much for your kind words! We're thrilled to hear that Pamela was able to assist you in setting up the app, importing customers and points, and helping you navigate everything smoothly. If you need any further assistance, feel free to reach out – we're here to help! 😊

June 20, 2024

A Huge Thank You to Hana and William of the Joy Loyalty Program!

From the get-go, they impressed me with their professionalism. They were attentive, understood my requests patiently, and most importantly, understood what I was trying to achieve.

Now, my situation wasn't exactly straightforward, and it took some time to untangle everything. But Hana and William? Not a single sign of frustration. They were the picture of calm and patience, asking all the right questions to get a clear understanding. They never rushed me, and that made all the difference.

In the end, their dedication paid off in a big way! They were able to solve my issue completely, and I walked away with exactly what I wanted. Talk about a win-win!

Hana and William, you are true assets to the Joy loyalty program. Keep up the fantastic work! You both deserve a raise (and maybe a spa day – you earned it!)

Décor Helm
India
11 months using the app
Joy Loyalty (by Avada) replied September 8, 2024

Thank you so much for your kind words and detailed feedback!

We’re delighted to hear that Hana and William made such a positive impact on your experience with the Joy Loyalty Program. Their dedication and professionalism truly make a difference, and it’s wonderful to know that they were able to address your needs effectively and patiently.

We’ll make sure to pass along your compliments to Hana and William. Your appreciation means a lot to us, and we’re thrilled that you’re satisfied with the outcome.

If you need any further assistance or have additional questions, please don’t hesitate to reach out. We're here to help!

July 1, 2024

This app has a lot of features, so it takes some time to go through everything. It's pretty easy to use though.

I couldn't figure out why my Klaviyo API key wasn't working, but Judy and the team were patient and helpfully shared a guide that shows how to create a private API key. (I was using my public key and didn't notice the link to the guide before because I was rushing, doh!)

Anyway, I'm using the free version for now. Some features are limited, but the subscription rates are pretty reasonable. I'll stick with the free until I grow my business more.

Venus Loves Neptune
United States
About 2 months using the app
Joy Loyalty (by Avada) replied September 5, 2024

Thank you so much for your glowing review! We're thrilled to hear that Hana and William provided you with exceptional support and made a significant impact on resolving your issue.

Their dedication and patience are truly what we strive for, and it’s wonderful to know they made such a positive difference for you. We’ll be sure to pass on your kind words to them—they’ll be delighted to hear about your appreciation!

If you need any further assistance or have more questions, please don’t hesitate to reach out. Thank you again for your support and for sharing your experience!

November 28, 2024

Hana was very helpful with my request. Thank you!

Vermilion
Canada
About 1 hour using the app