Reviews (1,971)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program app for boosting customer engagement and sales through its user-friendly interface and seamless Shopify integration. They appreciate the extensive customization options, robust analytics, and responsive support team that aids in setup and troubleshooting. Its efficient POS integration and operational performance in live environments are also highlighted, making it effective in enhancing customer satisfaction and business outcomes.

October 6, 2024

Good customer support. Nice made Loyality program!

My Store
Finland
About 1 month using the app
Joy Loyalty (by Avada) replied October 7, 2024

Thank you for your kind words! We’re glad to hear that you’re happy with our customer support and that you’re enjoying our loyalty program. If you ever need further assistance, feel free to reach out—we’re here to help!

December 3, 2024

I had some things that I wanted to make changes and Hana was there, helping me a lot! I'm sincerely satisfied with her assistance.

FORYOURGLOW
Canada
About 2 hours using the app
September 27, 2024

Lydia was a pleasure to work with! She helped me seamlessly customize and display the rewards program widget on my website, making the entire process smooth and stress-free. Her attention to detail and dedication ensured everything looked perfect. I'm incredibly grateful for her expertise and support—highly recommend!

Mama's Bump
United Kingdom
4 months using the app
Joy Loyalty (by Avada) replied October 1, 2024

Thank you so much for your glowing review! We’re thrilled to hear that Lydia made your experience seamless and stress-free while customizing and displaying the rewards program widget. We’ll be sure to pass along your kind words to her!

If you need further assistance in the future, don’t hesitate to reach out. We’re always here to help!

October 3, 2024

very helpful support team from Abby and Andrew

Anaqa Inspired
United Kingdom
About 1 month using the app
Joy Loyalty (by Avada) replied October 7, 2024

Thank you so much for your kind words! We're delighted to hear that Abby and Andrew provided you with helpful support. Our team is always here to assist you whenever you need it.

If you have any further questions or need assistance, feel free to reach out!

October 8, 2024

Audrey was super helpful with getting the loyalty program setup and launched in a matter of minutes! Thank you :)

Bubbles & Balms
Canada
20 days using the app
Joy Loyalty (by Avada) replied October 17, 2024

Thank you for your wonderful feedback! We're glad to hear that Audrey was able to assist you in setting up and launching your loyalty program so quickly. If you need any further help or have more questions, don’t hesitate to reach out. We're here to support you! :)

October 3, 2024

Application efficace et un service compétent et rapide (big up a Audrey)

Nailana™
France
About 1 month using the app
Joy Loyalty (by Avada) replied October 7, 2024

Merci beaucoup pour votre retour positif et pour avoir pris le temps de partager votre expérience avec nous ! Nous sommes ravis d'apprendre que vous trouvez notre application efficace et notre service rapide et compétent. Audrey sera ravie de savoir qu’elle a pu vous aider !

N’hésitez pas à nous contacter si vous avez besoin de plus d’assistance. Nous sommes là pour vous aider !

December 17, 2024

Great Service Thanks to Audrey helped me set up a banner 10/10 Thanks!!!

OmniAutoX
United States
40 minutes using the app
December 10, 2024

great support of Jasmine

LPC
France
About 1 hour using the app
October 31, 2024

I was impressed by their commitment to going the extra mile to assist you with setting up your profile. They have a strong commitment to customer satisfaction and success. Their application is very easy to use.

D's Kreative Kraft
Jamaica
About 23 hours using the app
October 7, 2024

Great app, lots of features and customizations to choose from. We were confused about a few things, but contacting support was quick, and Audrey was very patient and helpful, going above and beyond to resolve our concerns. We're still on the free plan, but will definitely upgrade to unlock even more features!

Vitamin Tree
Canada
22 days using the app
Joy Loyalty (by Avada) replied October 17, 2024

Thank you so much for your kind review! We're thrilled to hear that you're enjoying the app's features and customizations. It's great to know that Audrey provided the support you needed and helped clarify any confusion. We’re excited to hear that you’re considering upgrading, and we’re here to assist you every step of the way as you unlock more features. If you have any further questions, feel free to reach out again!